Arasay Perez
Miami,FL
Summary
Dynamic leader with a proven track record at Ross Dress for Less, adept in operational efficiency and customer relationship management. Excelled in enhancing team performance and customer satisfaction through effective leadership and problem-solving aptitude. Skilled in process improvement and staff training, significantly boosting operational outcomes.
Overview
11
11
years of professional experience
Work History
Assistant Manager of Operations
Ross Dress for Less
04.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Addressed customer needs and made product recommendations to increase sales.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Improved efficiency, organized checkout area for optimal workflow.
Supervisor
Ross Dress for Less
06.2023 - 05.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Devised and implemented processes and procedures to streamline operations.
Cashier FES
Ross Dress for Less
10.2022 - 06.2023
Comercial
BFI Cuba
09.2017 - 07.2018
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Expanded customer base through targeted prospecting and networking efforts.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Implemented effective sales strategies to maximize revenue generation.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Coached new hires on sales techniques, contributing to their development as successful team members.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Set and achieved company defined sales goals.
- Built relationships with customers and community to promote long term business growth.
- Negotiated prices, terms of sales and service agreements.
Cashier
BPA Cuba
05.2014 - 07.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Addressed customer needs and made product recommendations to increase sales.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Improved efficiency, organized checkout area for optimal workflow.
Education
Bachelor Of Informatics - Medical Informatics
Instituto Politecnico Informatica Jose Gregorio Mt
Cienfuegos Cuba 06.2007
Skills
- Training and mentoring
- Purchasing and planning
- Cost analysis and savings
- Technical aptitude
- Operational planning
- Procedure enhancement
- Effective leader
- Operational Efficiency
- Scheduling
- Staff training/development
- Recruitment
- Business marketing
- Staff hiring
- P&L Administration
- Project Management
- Process Improvement
- Employee reviews
- Delegation
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Team building
- Customer Relationship Management
- Conflict Resolution
- Professionalism
- Strategic Partnerships
- Staff Training
- Time management abilities
- Adaptability
- Crisis Management
- Risk Management
- Problem-solving aptitude
- Performance Management
- Sales management
- Marketing strategy
- Contract Negotiation
- Vendor Management
- Business strategy
- Develop policies
- Manage operations
- Improve performance
- Communication
- Sales oversight
- Supervision and training
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Assistant Manager of Operations
Ross Dress for Less
04.2024 - Current
Supervisor
Ross Dress for Less
06.2023 - 05.2024
Cashier FES
Ross Dress for Less
10.2022 - 06.2023
Comercial
BFI Cuba
09.2017 - 07.2018
Cashier
BPA Cuba
05.2014 - 07.2017
Bachelor Of Informatics - Medical Informatics
Instituto Politecnico Informatica Jose Gregorio Mt