ARASH NASSIRI
Sacramento,CA
Summary
Results-driven Warranty Administrator with a forward-thinking and organized approach to checking details, following up with manufacturers and maintaining high customer satisfaction. Top-notch strengths in time management, multitasking, and communication. Bringing many years of experience in the field. Dedicated warranty processor adept at managing claims with speed and efficiency. Proficient in handling documentation, recordkeeping, and logistics. Experienced Warranty Administrator with background in ensuring compliance with warranty procedures and managing customer claims. Strengths include comprehensive understanding of manufacturers' warranty policies, exceptional problem-solving skills, and ability to provide high-quality customer service. Previous roles involved streamlining warranty processes, reducing claim errors, and improving overall efficiency.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Warranty Administrator
Sierra Select Distributors
North Highlands, California
02.2002 - Current
- Processed warranty claims for various consumer products efficiently.
- Maintained accurate records of warranty transactions and customer communications.
- Coordinated with suppliers to resolve warranty issues and expedite replacements.
- Reviewed warranty policies to ensure compliance with company standards.
- Assisted customers with inquiries regarding warranty coverage and procedures.
- Collaborated with service departments to facilitate timely repairs under warranty.
- Developed training materials for new staff on warranty administration processes.
- Analyzed claim trends to identify areas for process improvement and efficiency.
- Processed warranty paperwork for accurate documentation, reporting and filing.
- Developed and maintained relationships with vendors, suppliers, and other third-party providers related to warranty services.
- Resubmitted rejected warranty claims and received authorization for write-offs.
- Resolved discrepancies in warranty coverage for customers.
- Maintained up-to-date knowledge of current industry regulations related to warranties.
- Communicated effectively both verbally and in writing with customers regarding their inquiries relating to their warranties.
- Stayed up to date on factory announcements and recalls.
- Evaluated existing policies and procedures for processing warranties and identified areas for improvement.
- Created detailed records of all customer interactions related to warranties and returns.
- Collaborated with team members on special projects as needed.
- Reconciled deliverables, monitored schedules of open claims and collaborated with accounting staff to pursue payments.
- Managed the return of defective products from customers, ensuring timely replacement or repair.
- Assisted in creating standard operating procedures for processing warranty requests.
- Investigated customer complaints regarding product defects and non-compliance with warranties.
- Coordinated with internal departments such as sales, engineering, and finance to ensure accurate handling of all warranty claims.
- Monitored warranty costs, identifying areas for cost savings opportunities.
- Analyzed customer feedback to identify potential issues with product quality.
- Managed logistics of incoming and outgoing components shipments.
- Utilized problem solving skills to resolve customer disputes quickly and efficiently.
- Examined claims, records and procedures to grant approval of coverage.
- Organized information by using spreadsheets, databases or word processing applications.
- Transcribed data to worksheets and entered data into computer to prepare documents and adjust accounts.
- Served as subject matter expert for non-standard coverage questions, property damage, and collision.
Manager's Assistant
UNITED WAREHOUSE FURNITURE
SACRAMENTO
10.1999 - 02.2002
- Managed inventory records and ensured accurate stock levels for efficient operations.
- Communicated with suppliers to facilitate timely delivery of furniture products.
- Organized office files and maintained an efficient record-keeping system.
- Handled customer inquiries, providing information on products and services offered.
Education
Bachelor of Science - Animal Science
AZAD UNIVERSITY
ISFAHAN,IRAN12-1996
Skills
- Record keeping
- Warranty policy analysis
- Warranty claim processing
- Product knowledge
- Parts ordering
- Problem solving
- Attention to detail
- Paperwork processing
- Recordkeeping skills
- Paperwork coordination
- Warranty analysis
- Warranty administration
- Warranty claims processing
- Multi-tasking
- Organizing and prioritizing work
- Training development
Certification
- HARASSMENT PREVENTION FOR EMPLOYEES
- WORKPLACE VIOLENCE PREVENTION TRAINING
Timeline
Warranty Administrator
Sierra Select Distributors
02.2002 - Current
Manager's Assistant
UNITED WAREHOUSE FURNITURE
10.1999 - 02.2002
Bachelor of Science - Animal Science
AZAD UNIVERSITY
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