Arashalla Hill
Sandy Springs,GA
Summary
Dedicated Customer and Patient Service Specialists providing exceptional customer service through active listening and problem-solving. Knowledgeable and dedicated customer service professional with extensive experience in Customer and Patient care. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
21
21
years of professional experience
Work History
Customer Service
Maplebear Inc.
03.2022 - Current
- Monitored customer feedback to improve personal shopper performance and customer service.
- Increased customer service success rates by quickly resolving issues.
- Processed customer service orders promptly to increase customer satisfaction.
- Managed customer service inquiries and complaints for customer satisfaction.
- Provided exceptional customer service to customers.
- Alleviated customer service needs with policy-appropriate solutions.
Travel Radiologic Technologist
Radiology Relief
01.2003 - 02.2018
- Enhanced patient comfort by expertly positioning them for optimal imaging results.
- Reduced patient waiting time by efficiently managing scheduling and prioritizing urgent cases.
- Maintained high-quality imaging standards with meticulous attention to detail during image acquisition.
- Streamlined workflow by collaborating closely with fellow technologists and medical staff.
- Supported timely diagnosis for patients by swiftly processing images and forwarding results to appropriate parties.
- Implemented innovative solutions for improved workflow organization within the radiology department, optimizing resources usage.
- Facilitated positive working relationships with colleagues and supervisors through effective communication, teamwork, and professionalism.
- Produced high-quality images for accurate, reliable review and interpretation.
- Educated patients on procedure details, provided instructions, and answered questions to minimize anxiety and improve cooperation.
- Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop, and produce diagnostic images.
- Captured images using mobile equipment in operating rooms, emergency rooms, and patients' bedsides.
- Supported radiologists with performing high-quality interventional procedures.
Pediatric Radiologic Technologist
Vestavia Pediatrics
10.2003 - 06.2010
- Improved patient care by efficiently performing diagnostic imaging procedures.
- Enhanced patient experience with compassionate communication and meticulous attention to detail during examinations.
- Streamlined workflow in the radiology department by organizing schedules and maintaining accurate records of completed procedures.
- Promoted patient comfort during procedures, using careful positioning techniques and clear explanations of each step in the process.
- Ensured proper functioning of radiology equipment through routine inspection, calibration, and troubleshooting when necessary.
- Cultivated a positive team atmosphere by sharing knowledge, offering assistance, and fostering collaboration among colleagues.
- Facilitated positive care experience for patients by establishing rapport and applying interpersonal skills to reduce anxiety and promote cooperation.
Education
MBA Healthcare Management - Business Administration And Management
Western Governors University
Salt Lake City, UT05.2025
Bachelor of Science in Radiology - Healthcare
University of Alabama At Birmingham
Birmingham, AL12.2002
Skills
- Customer Support
- Positive Attitude
- Interpersonal Skills
- Attention to Detail
- Decision-Making
- Time Management Abilities
- Anatomy and Physiology Understanding
- Adaptability and Flexibility
- Health Education
- Records Management
- Organizational Skills
- Remote Office Availability
Accomplishments
American Council on Education, DevMountain Coding Basics Badge
Timeline
Customer Service
Maplebear Inc.
03.2022 - Current
Pediatric Radiologic Technologist
Vestavia Pediatrics
10.2003 - 06.2010
Travel Radiologic Technologist
Radiology Relief
01.2003 - 02.2018
MBA Healthcare Management - Business Administration And Management
Western Governors University
Bachelor of Science in Radiology - Healthcare
University of Alabama At Birmingham
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