Arashk Eskandarian

System Maintenance: Conduct routine maintenance tasks, including software updates, patches, and
backups, to uphold system integrity and performance.

Network Administration: Configure and manage network devices, troubleshoot connectivity issues, and
maintain VPN connections for remote access.

Server Administration: Install, configure, and maintain server hardware and software, manage user
accounts, and monitor server performance.

Technical Support: Provide timely technical support to end-users, resolve IT-related issues, and
document troubleshooting procedures.

Infrastructure Planning: Assist in planning and implementing upgrades, evaluate new technologies, and contribute to disaster recovery planning.

Provided comprehensive repair and technical support services for consumer electronics, including computers, laptops, smartphones, tablets, and gaming consoles.

Diagnosed hardware and software issues, performed repairs and replacements, and conducted thorough testing to ensure optimal functionality and customer satisfaction.

Communicated effectively with clients to explain repair options, provide status updates, and offer recommendations for preventive maintenance and troubleshooting.

Collaborated with team members to prioritize workload, manage repair tickets, and meet service level agreements (SLAs) for turnaround times.

Maintained accurate records of repairs, inventory, and customer interactions using internal tracking

systems and tools.

Provided first-level technical support to end-users via phone, email, or in-person, addressing inquiries and troubleshooting issues related to hardware, software, and network connectivity.

Diagnosed and resolved technical problems, escalating complex issues to appropriate teams when necessary, and ensuring timely resolution to minimize downtime.

Installed, configured, and maintained desktops, laptops, printers, and other IT equipment, ensuring optimal performance and adherence to security policies.

Assisted in the setup and configuration of new hardware and software, including operating systems, applications, and peripherals.

Created and maintained documentation of IT procedures, troubleshooting steps, and knowledge base articles to facilitate knowledge sharing and improve support efficiency.

Project-Based Database Development: Worked on multiple projects focused on developing robust databases using SQL, ensuring efficient data storage, retrieval, and management.

Front-End Design and Development: Employed HTML, CSS, and JavaScript to design and develop user-friendly front-end interfaces, enhancing accessibility and user interaction.

Collaborated in a Team Environment: Contributed to the development of the Veteran Application page for the university, working closely with a dedicated team of developers to ensure seamless integration and functionality.

Front-End Development: Utilized HTML, CSS, JavaScript, and ColdFusion to create a user-friendly and responsive interface, enhancing the overall user experience.

Database Management: Developed and maintained databases using Microsoft SQL Server, ensuring data integrity and efficient retrieval of information.

Prepare machines for the day, such as film processor, printer, film scanner

Utilize multi-tasking skills to accurately take film development orders from customers for their disposable cameras, 35mm films, digital pictures from the Fuji kiosks, or other types of negatives

Manage the multiple orders of printing pictures within the timed deadline of one hour for each order

Perform daily maintenance of photo lab machines in preparation for shutting them down properly

Preparing the class for the semester including decoration and creating new look in direction of Star Talk goals

Assisting the teacher with making the PowerPoint slides and preparing the tools needed for classroom each day

Helping students with their projects and answering their questions

Meeting with other instructors and program director every day after class to improve the quality of work

Provide excellent customer service to clients while handling multiple transactions, including deposits, withdrawals, and check cashing

Assist clients to solve financial problems by offering and selling bank products

Monitor and maintain ATM machine on a daily basis

Balance daily acquired cash and accurately manage the processing of check transactions

Collected mail from letter boxes on specific route both on foot and by vehicle.

Used portable devices to maintain system records by scanning items delivered to homes and businesses.

Retrieved outgoing mail from mailboxes.

Provided change of address cards and other postal forms when needed.

Utilized multi-tasking skills to collect mail for delivery, file mail in proper order for delivery route, and follow through with delivery by the scheduled deadline

Exercised accurate judgment under pressure to deliver mail by deadline when address was not on a map

Managed the postal vehicle in use during deliveries by loading and unloading mail

Managed the scheduled received mail from Post Office at company loading dock for processing

Organized sorting of mail in proper way by tagging address and company information together

Prepared mail for going through high speed mail opener machines to meet company deadlines

Conducted meetings with upper level management to report statistic information within the department