Amber Rastella
North Providence,RI
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Hardworking and passionate job seeker with strong organizational skills eager to secure any position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
12W Carpentry and Masonry Specialist
Army National Guard
02.2018 - Current
- 861st Engineer CO
- Operated forklifts and other heavy equipment.
- Safely operated electric cordless and hammer drills and cutting torches.
- Managed inventory of tools, supplies and equipment.
- Cut and shaped materials to meet outlined measurements.
- Followed protocols and stayed organized to provide personal and teammate safety.
- Effectively used nails, screws, pneumatic nailing systems, concrete anchors, powder-actuated fasteners and framing connectors.
- Planned and executed work with proper tools and materials to maximize efficiency.
- Used rakes and shovels to spread, level and smooth concrete.
- Mixed mortar to lay bricks, stones and concrete sidewalks.
Cake Decorator
Whole Foods Market
06.2022 - 12.2022
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Packaged and priced each product according to company pricing procedures.
- Managed material inventory and ordered new materials when needed.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Decorated baked and frozen pastries and cakes using colorful icings and piping techniques.
- Precisely arranged display cases throughout workday to highlight finished products.
Bakery Team Member
Whole Foods Market
04.2019 - 06.2022
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
COVID-19 Swabber
Activated Army National Guard, RIANG
03.2020 - 12.2021
- COVID-19 Pandemic Response
- Swabbing children/adults for COVID-19
- Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
- Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
- Provided assistance with distribution of face masks and other equipment to equip individuals with protective gear.
- Donned and removed personal protective equipment (PPE) per company protocols.
- Communicated changes in COVID-19 protocols to staff and visitors to provide real time information and enhance preparation.
- Assisted with development and implementation of COVID-19 protocols to establish detailed and clear guidelines.
- Analyzed and interpreted data, accurately identifying swabbed results.
- Specialized in conducting PCR and Rapid tests with accuracy and precision.
Assistant HR Manager
McDonald's
10.2013 - 03.2019
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Recruited top talent to maximize profitability.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
High School Diploma -
Cranston High School East
Cranston, RI06.2015
Bachelor of Arts - Computer Science With Minor in Psychology
University of Rhode Island
Kingston, RI12.2023
Associate of Arts - Liberal Arts, Honors
Community College of Rhode Island
Warwick, RI12.2017
Skills
- Critical Thinking
- Emotional intelligence
- Customer Experience Management
- Safe Work Practices
- Complaint Resolution
- Anticipating Problems
- Code Review
- Data Abstraction
- Data Analytics
- C, Python, JavaScript knowledge
- Troubleshooting
Hobbies
In my free time I often am spending time with my boyfriend and our animals. Often creating adventures, I am an outside enthusiast and enjoy hiking, walking trails and gardening. At most other times I will relax by playing video games.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Believe not because some old manuscripts are produced, believe not because it is your national belief, believe not because you have been made to believe from your childhood, but reason truth out, and after you have analyzed it, then if you find it will do good to one and all, believe it, live up to it and help others live up to it.
Buddha
Timeline
Cake Decorator
Whole Foods Market
06.2022 - 12.2022
COVID-19 Swabber
Activated Army National Guard, RIANG
03.2020 - 12.2021
Bakery Team Member
Whole Foods Market
04.2019 - 06.2022
12W Carpentry and Masonry Specialist
Army National Guard
02.2018 - Current
Assistant HR Manager
McDonald's
10.2013 - 03.2019
High School Diploma -
Cranston High School East
Bachelor of Arts - Computer Science With Minor in Psychology
University of Rhode Island
Associate of Arts - Liberal Arts, Honors
Community College of Rhode Island