Arati Karki
Dallas,TX
Summary
Motivated Mental Health Social Worker with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical advocate builds strategic partnerships, advocate for clients and advance change for communities in need.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Mental Health Social Worker
Koinonia Foster Care
01.2023 - 08.2023
- Worked as direct care with kids age from 9-13
- Offered therapeutic services and crises intervention to emotionally disturbed children and adolescents.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Developed and implemented detailed pre-discharge plans for clients soon to be reintegrated into community.
- Offered supportive counseling and crisis intervention to individuals in crisis.
- Utilized motivational interviewing techniques to increase client engagement in treatment.
- Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
- Administered medication as hospital policies.
- Departed with company due to college commitments in different state.
Cell Phone representative/Tech expert
Wireless Advocates
04.2019 - 03.2021
- Worked for multi companies like Verizon, At&T, Tmobile and sprint
- Maintained 98% customer service satisfaction score and was top seller across the district for 4 times and top seller for the assigned stores 9 times in 24 months
- Maintained up to date product knowledge and information on upcoming new product releases
- Expertise in the billing area for the customers as a sales representative.
- Responded to service requests during and after business hours.
- Worked closely with network administrators and server engineers to deliver quality service.
- Skilled at working independently and collaboratively in a team environment.
customer service
Luxury Perfume
12.2017 - 01.2020
- Provided exemplary, by portraying a gracious, friendly and engaging manner
- Communicate the branded aesthetic, philosophy and lifestyle to clients
- Opened store and closed store 90% of the shifts, including opening and closing cash drawers and fulfilling a 10 point opening and closing checked list
- Learned different ways of selling and welcoming new customers for the store
- Ways to distinguish different sets of smells.
- Resolved escalated customer service disputes and complaints, leading to increased customer satisfaction.
Sales Associate/Cashier
Rite aid
06.2015 - 12.2017
- Assisted an average of 50 customers per day by responding to inquiries and selecting products as sales representatives
- Maintained the sales floor by arranging and organizing merchandise stocking merchandise and setting up displays per company standards and store policies
- Operated ice cream departments ensuring professional and prompt customer service
- Issued receipts and processed refunds, credits, or exchanges.
- Informed customers of current store promotions to encourage additional sales purchases.
- Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
- Left the job due to insufficient work hours.
sandwich artist
Subway
12.2013 - 07.2014
- Developed proficiency as a skilled, and a Cashier
- Reliably managed solo shifts and demonstrated competence in store management and food preparation tasks
- Trained team members to prepare sandwiches and other items according to instructions.
- Prepared and presented food in compliance with health and safety guidelines.
- Kept workplace clean and organized in line with restaurant policies.
- Departed the role due to classes for high school commitments.
Education
GED -
Sutter Middle School - Middle School
Folsom, CA05.2011
License Vocational nursing - externship -
Unitek College
Sacramento, CABachelor of Science -
West Coast University
Dallas, TX08.2026
GED -
American River College
Sacramento08.2019
Certified Nursing Assistant
Curram College
Sacramento High School Diploma -
Folsom High School
Folsom, CA05.2015
Skills
- Experienced in various job roles such as sales representative and cashier, adept at delivering excellent customer service Holds cardiopulmonary resuscitation certification Holds certified nursing assistant degree from Curram College in Sacramento Went to Unitek College in Sacramento for Vocational Nursing Program Furthermore, possess experience as mental health social worker, having engaged with children ranging from 9 to 13 years of age
- Critical Thinking, Self- Motivated
- HIPAA Requirements
- Currently enrolled in West Coast University for undergraduate degree in Nursing
Certification
- First Aid/CPR Certified
- CNA - Certified Nursing Assistant
Languages
English
Hindi
Nepali
Timeline
Mental Health Social Worker
Koinonia Foster Care
01.2023 - 08.2023
Cell Phone representative/Tech expert
Wireless Advocates
04.2019 - 03.2021
customer service
Luxury Perfume
12.2017 - 01.2020
Sales Associate/Cashier
Rite aid
06.2015 - 12.2017
sandwich artist
Subway
12.2013 - 07.2014
GED -
Sutter Middle School - Middle School
License Vocational nursing - externship -
Unitek College
Bachelor of Science -
West Coast University
GED -
American River College
Certified Nursing Assistant
Curram College
High School Diploma -
Folsom High School