Araunah Crotts
Tucson,AZ
Summary
Talented professional with proven track record in enhancing operational efficiency and client satisfaction. Expert in document analysis and fostering robust client relationships, achieving significant improvements in process accuracy and customer loyalty. Skilled in regulatory compliance and effective communication, consistently exceeding employer expectations.
Overview
19
19
years of professional experience
Work History
Escrow Assistant/Title Examiner
Stewart Title and Trust of Phoenix, Inc. - Safford
12.2017 - Current
- Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
- Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
- Maintained open communication with lenders, brokers and borrowers.
- Efficiently processed incoming funds from buyers and disbursed funds to sellers upon closing transactions successfully.
- Supported team members in managing their workload, contributing to a more productive work environment.
- Enhanced client satisfaction by delivering timely and accurate escrow services.
- Prepared estimated closing statements for buyer and seller.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Handling sensitive financial information securely, protecting both clients'' privacy and company reputation.
- Reduced errors in documentation by meticulously reviewing and verifying all necessary paperwork.
- Studied and clarified buyer, seller, and lender instructions to determine escrow requirements.
Restaurant Manager
Wanda’s Kitchen (Family Owned)
06.2015 - 09.2017
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
Front Desk Receptionist/Escrow Assistant/Title Examiner
Pioneer Title Agency
04.2013 - 08.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Efficiently processed incoming funds from buyers and disbursed funds to sellers upon closing transactions successfully.
- Maintained open communication with lenders, brokers and borrowers.
- Followed-up on status of releases, policies, and return of recorded documents.
- Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
- Supported team members in managing their workload, contributing to a more productive work environment.
- Prepared estimated closing statements for buyer and seller.
- Examined and verified commitments for title insurance.
- Streamlined the title search process for faster turnaround times with meticulous attention to detail.
Jail Control Room Operator
Graham County Sheriff’s Department
05.2012 - 04.2013
- Managed crisis situations calmly under pressure, collaborating with team members to resolve problems quickly while minimizing potential impacts on operations.
- Ensured smooth transitions between shifts by maintaining clear communication lines with colleagues and providing comprehensive briefings on relevant issues.
- Reduced response times for emergencies by closely monitoring alerts and coordinating swift action among team members.
- Maintained high levels of safety in the workplace through diligent observation and strict adherence to protocols.
- Ensured a safe environment for jail personnel, visitors and inmates through observation of audio and visual surveillance equipment.
- Control and log all internal and external jail movement, including opening and closing security passage.
- Communicate directly with jail staff, answer the telephone, facilitate communication between inmates and staff, and set up visitation sessions for inmates with family, friends and attorneys.
Assistant Area Training Restaurant Manager
Kentucky Fried Chicken
06.2009 - 04.2012
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully trained new hire managers to be placed in various restaurant locations in the Phoenix region.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
Haul Truck Driver
Freeport-McMoRan Copper & Gold
10.2008 - 11.2008
- Enhanced operational efficiency by conducting pre-shift inspections and maintenance checks on haul trucks.
- Maintained high levels of safety awareness, performing regular hazard assessments and reporting any issues promptly to management.
- Reduced downtime with consistent adherence to safety regulations and standard operating procedures.
- Ensured seamless handovers between shifts by providing clear and concise information about work completed, potential hazards, or challenges faced during the shift.
- Improved fuel efficiency by optimizing haul routes and minimizing idle time during loading and unloading processes.
Restaurant Manager
Reay’s Ranch Investments - Long John Silver’s/A&W
06.2006 - 09.2008
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Property Manager
Red Lamp Mobile Home Park
06.2005 - 09.2008
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
Education
GED -
Eastern Arizona College
Thatcher, AZSkills
- File Management
- Document Preparation and Review
- Regulatory Compliance
- Notary Public Certification
- Data entry proficiency
- Effective Communication
- Client Relationship Building
- Deadline-oriented
- Self Motivation
- Document analysis
- Customer Service
- Teamwork and Collaboration
Timeline
Escrow Assistant/Title Examiner
Stewart Title and Trust of Phoenix, Inc. - Safford
12.2017 - Current
Restaurant Manager
Wanda’s Kitchen (Family Owned)
06.2015 - 09.2017
Front Desk Receptionist/Escrow Assistant/Title Examiner
Pioneer Title Agency
04.2013 - 08.2016
Jail Control Room Operator
Graham County Sheriff’s Department
05.2012 - 04.2013
Assistant Area Training Restaurant Manager
Kentucky Fried Chicken
06.2009 - 04.2012
Haul Truck Driver
Freeport-McMoRan Copper & Gold
10.2008 - 11.2008
Restaurant Manager
Reay’s Ranch Investments - Long John Silver’s/A&W
06.2006 - 09.2008
Property Manager
Red Lamp Mobile Home Park
06.2005 - 09.2008
GED -
Eastern Arizona College
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