Aravia Burris
Dallas,Tx
Summary
Dedicated, Results-driven and customer-focused professional with experience in technical issues, sales, marketing and providing exceptional customer service. Proficient in communication, troubleshooting and problem-solving, with a strong passion for staying up-to-date with the latest trends. Authorized to work in the US for any employer.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Brand Ambassador
PUSH Agency
07.2019 - Current
- Engage with people, capture their attention, and promote products to drive brand awareness and sales.
- Represent various products and brands, utilizing my charisma and enthusiasm to capture audiences' attention and drive brand awareness.
- Provided detailed reports on promotional activities and sales results.
Special Needs Assistant
Jelohim inc. Winifred Sackey
Cedar Hill, Texas
01.2023 - 07.2024
- Supported parents in understanding their child's disability and advocating for appropriate services at home or within the community.
- Encouraged positive behaviors through rewards systems while also addressing any inappropriate behaviors promptly.
- Adapted instruction methods and materials to meet the individualized needs of clients.
- Participated in professional development activities to stay abreast of best practices when working with special needs populations.
- Conducted assessments, observations, and evaluations to monitor progress of clients with special needs.
- Assisted in creating a safe learning environment by implementing safety protocols as well as crisis prevention techniques.
- Kept clients safe inside and outside environments.
Billing and Customer Support Representative
Conduent
09.2021 - 04.2023
- Managed client billing information and resolved issues with processed orders via inbound calls
- Performed quality assurance checks on all customer support tickets handled.
- Created detailed reports of customer issues for further review.
- Ensured compliance with company policies and procedures related to customer service operations.
- Provided technical support to customers via phone and email.
- Monitored performance metrics related to customer satisfaction scores.
- Followed established policies and procedures while providing excellent customer service.
- Responded promptly to complaints or requests from customers.
- Troubleshot technical problems using provided resources or third-party tools.
Remote Customer Representative
CCS Medical
05.2022 - 01.2023
- Handled high-volume inbound and outbound calls with clients to facilitate orders, addressed questions and concerns, and provide exceptional customer service.
- Maintained accurate records of customer interactions using company software systems.
- Managed large amounts of incoming calls, emails and chats simultaneously.
- Participated in team meetings to discuss best practices for resolving customer issues.
- Cross-sold products and services when appropriate.
- Tracked call resolution times to ensure quality standards were met.
- Resolved customer complaints promptly and efficiently.
- Monitored customer accounts for changes or updates.
- Assisted customers with purchase decisions based on needs analysis.
- Processed orders, forms and applications accurately.
Sales Consultant
Woodbridge Home Exteriors
08.2019 - 01.2022
- Generate sales leads and provide free estimates to current and prospective home exterior buyers
- Developed and maintained relationships with clients to increase sales revenue.
- Analyzed customer needs and identified solutions to meet their requirements.
- Generated daily reports on sales activities for management review.
- Analyzed customer needs and preferences to recommend appropriate products.
- Provided detailed product information to customers, including features, prices, and availability.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Greeted customers to determine wants or needs.
- Answered store and merchandise questions and led customers to wanted items.
Technical Support and Customer Support
Teleperformance
12.2019 - 08.2021
- Provided technical assistance and support to customers via phone, email or chat
- Conducted research into emerging technologies in order to stay informed about industry advancements.
- Ensured compliance with all industry standards related to customer service practices.
- Analyzed usage statistics in order to identify any recurring problems that may require further investigation.
- Identified potential areas of improvement within existing processes that could enhance customer experience.
- Provided technical support to customers over the phone and via email.
- Configured user settings in accordance with company guidelines.
All Lines Adjuster
EA Renfroe and Company
Irving, TX
02.2018 - 01.2021
- Process and manage claims for clients in crisis situations, collaborating with major insurance companies like State Farm
- Prepared reports detailing the progress of complex claims investigations.
- Participated in training sessions related to new policies or procedures.
- Investigated insurance claims to determine liability and damages.
- Ensured compliance with regulatory requirements relating to claims handling.
- Provided coverage opinions based on analysis of facts, law, policy language and endorsements.
- Demonstrated excellent communication skills when interacting with customers.
- Maintained detailed records of all claim activities in a timely manner.
- Assessed potential losses for insureds in accordance with applicable laws and regulations.
- Resolved claims for insureds by providing relevant policy details and excellent customer service.
- Utilized claim handling software to document and manage claim files efficiently.
Sales Representative/Customer Service
Statewide Remodeling
Grand Prairie, TX
04.2018 - 03.2020
- Generated leads and connected with potential clients seeking bathroom or patio renovations
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Analyzed market trends to identify potential sales opportunities.
- Identified opportunities for cross-selling additional products and services.
- Researched competitors' products, prices, and sales techniques.
- Generated new sales leads through cold calling and networking activities.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed and maintained relationships with customers to ensure repeat business.
- Created detailed reports on daily, weekly, and monthly sales activity.
Server/Waiter
Olive Garden
Duncanville, TX
03.2018 - 01.2020
- Provide exceptional customer service, ensuring guests have an outstanding dining experience
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Stayed informed about daily specials, new menu items, promotions.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Assisted in training new servers.
- Delivered food orders promptly and courteously.
- Greeted guests and provided menus.
- Prepared drinks according to standard recipes.
- Checked food before serving it to customers.
Food Service Team Member
Firehouse Subs - Fast Food Franchise
07.2016 - 08.2017
- Provided exceptional customer service, greeting guests and ensuring a clean and welcoming environment
- Wrapped sandwiches, salads or other prepared foods neatly before serving them to customers.
- Cooked menu items according to specific recipes using various kitchen equipment safely.
- Maintained a clean, safe and sanitary work environment according to health codes.
- Cleaned tables, chairs, counters and floors after each shift.
- Stocked shelves with merchandise in accordance with company standards.
- Ensured proper portion control was maintained when serving customers.
- Stored food items properly in designated areas following FIFO principles.
- Performed cashiering duties such as taking orders, calculating totals, processing payments.
Education
International Business Economics - Business Economics
University of North Texas
Denton, TXSkills
- Technical issues
- Sales
- Marketing
- Customer service
- Communication
- Troubleshooting
- Problem-solving
- Staying up-to-date with the latest trends
- Documentation
- Activity Planning
- Individual Instruction
- Social Skills Development
- Communication Strategies
- Data collection and analysis
- Reporting Requirements
Certification
Adjuster - All Lines
License No. 2284173
Issue Date: 02-11-2021
Issuer: Texas Dept. of Insurance
References
References available upon request.
Timeline
Special Needs Assistant
Jelohim inc. Winifred Sackey
01.2023 - 07.2024
Remote Customer Representative
CCS Medical
05.2022 - 01.2023
Billing and Customer Support Representative
Conduent
09.2021 - 04.2023
Technical Support and Customer Support
Teleperformance
12.2019 - 08.2021
Sales Consultant
Woodbridge Home Exteriors
08.2019 - 01.2022
Brand Ambassador
PUSH Agency
07.2019 - Current
Sales Representative/Customer Service
Statewide Remodeling
04.2018 - 03.2020
Server/Waiter
Olive Garden
03.2018 - 01.2020
All Lines Adjuster
EA Renfroe and Company
02.2018 - 01.2021
Food Service Team Member
Firehouse Subs - Fast Food Franchise
07.2016 - 08.2017
International Business Economics - Business Economics
University of North Texas