ARAVIND GIREESH CHANDRAN
League City,TX
Summary
Results-focused IT professional with 3 years of experience in System Administration, Infrastructure/Network/Server support and customer service, demonstrating the ability to improve network performance and implement solutions for overall IT infrastructure improvement.
Overview
3
3
years of professional experience
Work History
Desktop Support Engineer
Baylor St. Luke's Medical Center
Houston, TX
04.2024 - Current
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Configured hardware, devices, and software to set up work stations for employees.
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
- Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Configured and installed computer systems for other sub-organizations.
- Performed data backups regularly to safeguard critical information against loss or corruption due to system failures or security breaches.
ITSS (Infrastructure)/Tech Support Engineer
Gateway First Bank
03.2023 - 03.2024
- Provided Desktop support, server maintenance, trouble resolution, root cause analysis, and SLA maintenance for enterprise-wide LAN/WAN environment
- Managed the day to day operations of the IT Infrastructure and supported 50 users
- Migrated desktops, laptops, workstations and servers from Windows XP to Windows Latest Versions
- Setup printer’s multifunction/scanners/fax
- Imaged and configured all Desktops and Laptops before deployment to users
- Maintained the integrity of the Server Room and installed all security updates on all servers
- MS Outlook configuration and setup for new user Desktops Laptops, Printer setup and support
- Identify, document and troubleshoot user computing issues to resolution and maintain customer satisfaction
- Implemented SCCM to deploy operating systems, OS updates, applications and software to desktops, laptops, servers and workstations
- Delivered onsite user support services and update service request information and collaborate to work with other staff and vendor support resources to resolve issues
- Addressed issues with users’ Blackberry, Cisco IP phones and connectivity to the corporate network
- Worked on Active Directory Account Creation, Password Resets, DHCP Server Scopes, WINS, Terminal Services
- Trained users in equipment and application use
- Set up Windows 2003 Server Administrative Tool Group Policy, Device Manager, Performance Logs, Local Users Groups.
Tech Support Engineer/Desktop Engineer/System Admin
4W Technologies Pvt Ltd
12.2020 - 01.2023
- Collaborated with clients to plan infrastructure expansion and upgrades based on business goals and assessment of existing technologies
- Installed and configured operating systems and application software, and recommended antivirus and security procedures and tools
- Performed periodic backups as part of the client's business continuity strategy
- Supported for Point of Sale applications, at client sites, Mobile Device support
- Installation of patches and updates
- Administer SCCM to deploy operating systems, OS updates, applications and software to desktops, laptops, servers and workstations
- VOIP Server/Client installation and support for company client for real-time communications
- Provide weekly reports on aging Service Requests and other assignments in progress
- Grant access to file shares on servers, created service accounts on servers that don’t expire, created Exchange functional mailboxes, creating/updating file share owners, updating exchange functional mailbox owners, placing end users in AD groups/OUs that grant them specific access to applications.
Education
Bachelor of Science in Nautical Science -
IGNOU
Skills
- Hardware and Software Support
- User Support
- Remote Assistance
- System Upgrades
- Security and Antivirus Management
- Backup and Recovery
- Inventory Management
- Image Deployment
- Patch Management
- Group Policy Management
- Mobile Device Management (MDM)
- Virtualization Support
- Disaster Recovery Planning
- Incident and Problem Management
- Performance Monitoring and Reporting
- User Onboarding & Offboarding
- Customer Service Skills
- TCP/IP Configuration
- Network Connectivity Troubleshooting
- Switch and Router Configuration
- VLAN (Virtual LAN) Management
- DHCP
- DNS
- Firewall Configuration
- VPN (Virtual Private Network)
- Network Monitoring
Timeline
Desktop Support Engineer
Baylor St. Luke's Medical Center
04.2024 - Current
ITSS (Infrastructure)/Tech Support Engineer
Gateway First Bank
03.2023 - 03.2024
Tech Support Engineer/Desktop Engineer/System Admin
4W Technologies Pvt Ltd
12.2020 - 01.2023
Bachelor of Science in Nautical Science -
IGNOU