Aravind Varadarajan

Project Overview:

Provider applications serve as a vital component for Cigna-Evernorth Services in managing provider data. The main goal of this project is to offer technical guidance to address issues across the provider stream of applications on various platforms, including Tomcat, Pega, and AWS. Additionally, the project focuses on ensuring the operational efficiency and monitoring of application health using advanced technologies and the Site Reliability approach.

Role and Responsibilities

· Application Stability & Automation: Maintained system reliability across multiple technologies, automating monitoring and alerts through tools like Splunk and Dynatrace.

· Data Analysis & Reporting:Developed automated data analysis using SQL queries, scripts, and scheduled jobs while assessing data quality and gaps across systems.

· Cross-Team Collaboration:Partnered with delivery, QE, infrastructure, and business teams to perform technical impact assessments and maintain application stability.

· Production Support Leadership:Led support for multiple Cigna production environments, ensuring 24/7 operational contributions.

· Compliance & Audit Support:Maintained adherence to compliance standards and facilitated audit processes.

· Strategic IT Development:Built expertise in current systems and anticipated future state requirements, integrating strategic IT tools for data delivery optimization.

· Subject Matter Expertise:Acquired deep knowledge of data utilization, becoming a recognized SME in this domain.

· Escalation & Issue Management: Managed critical escalations, including issue tracking, problem resolution, and root cause analysis.

· Incident Triage & Reporting:Led a team responsible for application incident management, ensuring efficient triage and resolution.

Technical Skills:

▪ Monitoring & Alerting Tools: Splunk, Dynatrace

▪ Programming: Java, Python, Oracle SQL, Unix Shell Scripting, REST/SOAP

▪ Cloud Skills: OpenShift, AWS - DynamoDB, Lambda, Glue, ECS, Fargate, ALBs, Route53, S3, SQS, CloudWatch, Event Bridge.

▪ Database: Oracle SQL, PostgreSQL, DynamoDB

▪ Project Management: ServiceNow, JIRA.

▪ Batch Management: CA WorkStation

▪ CI/CD Pipeline: uDeploy, GitHub

Project Overview:

Provider Applications are utilized to input and manage provider and practitioner data, ensuring that the most up-to-date information is accessible for consumer applications such as member portals or claims systems. The goal of the Production Support role is to maintain the functionality of these applications, resolve any issues, and ensure high data quality for end consumers and business users.

Role and Responsibilities

• Technical Support & Issue Resolution: Provided comprehensive technical support in the production environment, ensuring all issues were resolved effectively.

• Root Cause Analysis & Documentation: Investigated application issues, documented findings, and delivered detailed solutions.

• Production Incident Leadership: Took charge of critical production issues, implementing workarounds and permanent solutions.

• Cross-Team Collaboration: Worked with upstream and downstream teams early in development to ensure smooth project execution.

• Performance Monitoring: Tracked daily application response times, availability, and overall performance.

• Release & Infrastructure Impact Assessment: Conducted due diligence on updates, assessing production impacts during infrastructure changes or outages and communicating findings.

• Service Request Management: Addressed reporting and data modification requests from business and delivery partners.

• Continuous Improvement Initiatives: Led pre- and post-release enhancements, optimizing application functionality, batch scheduling, and logic.

• Reporting & Compliance: Delivered regular status updates and business reports while ensuring SLA and KPI adherence.

Technical Skills:

▪ Monitoring & Alerting Tools: Splunk, Dynatrace

▪ Programming: Java, Python, Oracle SQL, Unix Shell Scripting, REST/SOAP

▪ Cloud Skills: OpenShift, AWS - DynamoDB, Lambda, Glue, ECS, Fargate, ALBs, Route53, S3, SQS, CloudWatch, Event Bridge.

▪ Database: Oracle SQL, PostgreSQL, DynamoDB

▪ Project Management: ServiceNow, JIRA.

▪ Batch Management: CA WorkStation

▪ CI/CD Pipeline: uDeploy, GitHub

Project Overview:

Provider Applications are utilized to input and manage provider and practitioner data, ensuring that the most up-to-date information is accessible for consumer applications such as member portals or claims systems. The goal of the Production Support role is to maintain the functionality of these applications, resolve any issues, and ensure high data quality for end consumers and business users.

Role and Responsibilities

• Technical Support & Issue Resolution: Provided comprehensive technical support in the production environment, ensuring all issues were resolved effectively.

• Root Cause Analysis & Documentation: Investigated application issues, documented findings, and delivered detailed solutions.

• Production Incident Leadership: Took charge of critical production issues, implementing workarounds and permanent solutions.

• Cross-Team Collaboration: Worked with upstream and downstream teams early in development to ensure smooth project execution.

• Performance Monitoring: Tracked daily application response times, availability, and overall performance.

• Release & Infrastructure Impact Assessment: Conducted due diligence on updates, assessing production impacts during infrastructure changes or outages and communicating findings.

• Service Request Management: Addressed reporting and data modification requests from business and delivery partners.

• Continuous Improvement Initiatives: Led pre- and post-release enhancements, optimizing application functionality, batch scheduling, and logic.

• Reporting & Compliance: Delivered regular status updates and business reports while ensuring SLA and KPI adherence.

Technical Skills:

▪ Monitoring & Alerting Tools: CA APM, Splunk

▪ Programming: Java, Python, Unix Shell Scripting, Oracle PL/ SQL, REST/SOAP

▪ Frameworks: Apache Camel, MyBatis

▪ Cloud Skills: OpenShift

▪ Database: Oracle

▪ Project Management: HP SM, ServiceNow, JIRA.

▪ Batch Management: CA WorkStation

Project Overview:

My Online Services (Web Application) provides secure tools and functionalities for customers to view, store, track, and manage their health plans and related information. The My Online Services portal enables health plan members of Coventry to efficiently track and manage their health data. The objective of this project is to improve the features available in My Online Services.

Role and Responsibilities

● Requirement Analysis & Design Development: Created design documents based on customer requirements, utilizing WebLogic Portal.

● End-to-End Module Development: Built complete modules spanning the presentation to database layers using WebLogic Portal Framework.

● SDLC Support: Assisted in module development throughout the entire Software Development Life Cycle.

● Production Fixes & Enhancements: Implemented fixes for developed modules and provided incremental improvements.

● Process Optimization & Audits: Managed team process flows and audits, ensuring compliance and eliminating deviations.

● Code Review & Quality Assurance: Conducted peer reviews before customer delivery, ensuring high-quality code.

● Technical Knowledge Sharing: Facilitated knowledge transfer among team members for assigned tasks.

● Task Coordination & Management: Oversaw and managed team assignments, ensuring efficient project execution.

Technical Skills:

▪ Programming: Java, JSP, jQuery, AJAX, CSS, Beehive

▪ Framework: Web logic Framework

▪ Database: Oracle

▪ Build Tools: Maven

Project Overview:

The objective of TAM (Total Absence Management) is to develop a Leave (Absence) Management System (Web Application) for MetLife customers. This absence program is tailored and offered in various “flavors” to suit different groups of employees.

Role and Responsibilities

· Business Requirements & Documentation: Analyzed requirements and created comprehensive design documents.

· Application & Service Development: Designed and improved web applications and SOAP services.

· Testing & Quality Assurance:Developed JUnit tests and conducted unit testing for the project.

· Legacy System Integration:Provided SME expertise on Java adaptation for integrating legacy applications.

· Agile Development & Testing:Engaged in development and testing of WVR using Agile methodologies.

· Knowledge Sharing & Team Collaboration: Led sessions to facilitate knowledge transfer among team members.

· Design Gap Identification:Recognized and addressed design gaps during the knowledge transfer (KT) phase.

· Web Application Development:Contributed to application development using Struts, JSP, JavaScript, and Oracle.

· Defect Resolution:Led the resolution of defects discovered during integration testing.

· End-to-End Project Support:Provided full-cycle support throughout the Software Development Life Cycle (SDLC) until deployment.

Technical Skills:

▪ Programming: Java, JSP, jQuery, JSV (VoiceXML)

▪ Framework: Struts, Web logic Framework

▪ Database: Oracle

▪ Build Tools: Maven, Ant