Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic
ARAYA WILLIAMS

ARAYA WILLIAMS

Temecula,CA

Summary

- Helpful Hostess processes customer transactions, organizes reservations and coordinates dining room staff. Demonstrated success in working with staff to create unique dining experiences. Offering experience working in restaurant settings.

- Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

Restaurant Hostess

Europa Village Winery
03.2023 - Current
  • Welcome guests entering the dining establishment
  • Answer phone calls and make reservations
  • Monitor restaurant activity for flow and seating
  • Seat guests based on availability and guest preferences
  • Provide guests with dinner and drink menus.
  • Adapted to various dining room configurations during private events or seasonal changes, maximizing available space for optimal guest flow.
  • Checked in with servers to confirm preparedness before seating customers.
  • Completed daily side work and opening and closing duties without fail.
  • Promoted business loyalty by fostering positive customer relationships.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.

Concierge

Europa Village Winery
08.2022 - 12.2022
  • Maintained front desk's concierge book to provide visitors with access to relevant local information
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills
  • Worked closely with guests, some VIP or celebrity, with a high degree of respect for privacy.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Contributed to a positive work environment by maintaining a professional demeanor at all times.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Assisted guests with variety of services and local attraction information.

Cashier

Taco Bell Restaurant
04.2022 - 08.2022
  • Provided customers with information on specials and discount deals
  • Assisted counter staff in packing ready orders and distributing to customers
  • Operated and sanitized kitchen and food preparation equipment
  • Answered questions about store policies and addressed customer concerns
  • Operated a cash register to record transactions accurately and efficiently
  • Used POS system to enter orders, process payments and issue receipts
  • Maintained current knowledge of store promotions and highlighted sales to customers
  • Performed cash, card and check transactions to complete customer purchases
  • Reviewed weekly sales ads and monitored price changes
  • Mentored new team members on POS system operation, customer service strategies and sales goals.

Education

Associate of Science in Business Admin & Economics - Business

Mt San Jacinto College
San Jacinto, CA
05.2024

High School Diploma -

Great Oak High School
Temecula, CA
06.2022

Skills

  • Guest Engagement
  • Problem Anticipation and Resolution
  • Information Updates
  • Creative Solutions
  • Guest Satisfaction
  • Cash Register Operations
  • Directing Callers
  • Management Interaction
  • Concierge Assistance
  • POS Transactions
  • Supply Restocking
  • Restaurant layout knowledge
  • Scheduling and Coordination
  • Effective Communication
  • Discipline
  • Customer Relationship Management
  • Team Development
  • Goal Setting
  • Budget Management
  • Operations Management
  • Problem Resolution
  • Scheduling and Coordinating
  • Research and analysis
  • Business Planning
  • Motivation
  • Work Planning and Prioritization
  • Performance Evaluations
  • Self-Directed
  • Dependable and Responsible
  • Public Speaking
  • Supervision and leadership
  • Time Management

Additional Information

Summer Internship - Youth Entrepreneurship's Program for The City of Temecula

Organizer: Charles Walker

June 21st- August 18th


In this position, I became an intern for the City of Temecula at the Youth Entrepreneurship's program to address the young demographics to become productive individuals through entrepreneurship. This experience not only honed my organizational and leadership abilities but also facilitated interactions with influential individuals in our community. As part of our efforts, I had the honor of meeting the Mayor of Temecula, gaining insights into local governance and community development. The program also provided a platform for connecting with like-minded students dedicated to making a positive impact and raising awareness about post-high school opportunities.

The skills and network cultivated during the internship seamlessly translated into my professional and academic endeavors. I effectively managed a part-time position at a winery, leveraging my organizational skills to handle responsibilities efficiently. Concurrently, as a full-time college student, I applied the experience to navigate the challenges of academics, recognizing the significance of effective teamwork and time management.


Timeline

Restaurant Hostess

Europa Village Winery
03.2023 - Current

Concierge

Europa Village Winery
08.2022 - 12.2022

Cashier

Taco Bell Restaurant
04.2022 - 08.2022

Associate of Science in Business Admin & Economics - Business

Mt San Jacinto College

High School Diploma -

Great Oak High School
ARAYA WILLIAMS