ARAYA WILLIAMS
SHREVEPORT,LA
Summary
Service-focused professional bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles.
Overview
4
4
years of professional experience
Work History
Customer Service Advocate
Sam's Club
08.2022 - 11.2023
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Followed procedures at all times for personal and team safety.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
Customer Service Representative
GDIT
11.2021 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Walmart
10.2020 - 09.2021
- Addressed customer questions about products promptly, demonstrating strong product knowledge while assisting them in making well-informed decisions about purchases.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Received returns of damaged and incorrect orders to process replacements.
- Greeted customers and directed to requested products.
TEAM LEAD
Taco Bueno
10.2019 - 10.2020
- Trained team on store policies and performance standards to maintain optimal customer service levels
- Listened to customer complaints, resolved issues and escalated complex concerns to assistant manager for resolution
- Directed team to maintain consistent stock levels and organized shelving around work areas
- Set up and broke down cash drawers daily, counted funds, identified total discrepancies, and resolved problems with cashiers
- Led regular meetings with team members and organized retraining for team members
- Completed daily opening, closing and shift change tasks to keep the kitchen clean and efficient minimizing contamination and illness risks.
Education
General Studies
SOUTHWOOD HIGH SCHOOL
SHREVEPORT, LA05.2020
Skills
- Mentoring and training
- Call center experience
- Critical Thinking
- Teamwork and Collaboration
Timeline
Customer Service Advocate
Sam's Club
08.2022 - 11.2023
Customer Service Representative
GDIT
11.2021 - 08.2022
Customer Service Representative
Walmart
10.2020 - 09.2021
TEAM LEAD
Taco Bueno
10.2019 - 10.2020
General Studies
SOUTHWOOD HIGH SCHOOL