Arayah Simpson
Boise
Summary
Dynamic professional with a proven track record at Zoo Boise, excelling in crowd control and safety management. Recognized for enhancing guest satisfaction through proactive problem-solving and effective team training. Skilled in equipment operation and maintenance, consistently delivering quality experiences while fostering strong relationships with guests and colleagues.
Developed strong customer service abilities and operational skills in fast-paced, family-friendly environment. Skilled in ensuring safety compliance and creating enjoyable experiences for visitors. Seeking to transition into new field where these skills can be applied and further developed.
Overview
3
3
years of professional experience
Work History
Carousel Operator
Zoo Boise
02.2025 - 08.2025
- Contributed to increased guest satisfaction through proactive problem-solving when dealing with ride malfunctions or other issues.
- Assisted in training new carousel operators on standard operating procedures, ensuring consistency across the team in delivering quality experiences for guests.
- Maintained detailed records of daily inspections, repairs, incidents, and other pertinent information related to carousel operations.
- Worked closely with mechanics and maintenance personnel to address any technical issues that arose during operation hours quickly.
- Operated carousel efficiently, reducing wait times and increasing guest satisfaction.
- Established rapport with regular park visitors by providing consistently friendly and professional service during each interaction.
- Managed queue lines effectively, ensuring efficient movement of guests onto the ride platform.
- Monitored weather conditions closely during outdoor operation periods, adjusting procedures as necessary to maintain safety standards.
- Handled emergency situations calmly and professionally, prioritizing rider safety above all else.
- Enhanced guest experience by operating carousel smoothly and ensuring proper safety measures.
- Trained new ride operators on safety procedures and ride operations.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
Sales Associate
Tlc Medical
07.2024 - 02.2025
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Built relationships with customers to encourage repeat business.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Managed returns, exchanges and refunds in accordance with store policy.
Arcade Attendant
Grand Country Fun Spot
05.2023 - 05.2024
- Collaborated with team members to create a positive working environment that translated into an enjoyable experience for guests.
- Conducted regular inspections of arcade equipment, identifying potential maintenance needs before they became critical issues.
- Assisted in training new staff members on company policies, safety protocols, and operational procedures within the arcade setting.
- Maintained a safe environment by monitoring guest behavior and addressing any issues promptly and professionally.
- Developed knowledge of games and attractions and current and upcoming events to effectively communicate to guests.
- Minimized theft by maintaining secure cash and other forms of payment control throughout arcade.
- Streamlined token distribution process, reducing wait times for guests at redemption counters.
- Improved revenue by promoting special deals and packages to customers during peak hours.
- Maintained appearance of arcade floor and surrounding areas by cleaning surfaces, counters and equipment.
- Educated customers on how to operate games properly, reducing instances of machine malfunctions due to user error.
- Assisted with game technical and mechanical issues and offered playing instructions to enhance guest enjoyment.
- Notified supervisor of defective machines and recorded malfunctions and repairs to maintain required records.
- Managed cash transactions with accuracy, ensuring proper handling of currency and tokens.
- Delivered outstanding guest service even during high-stress situations, maintaining professionalism at all times while meeting diverse customer needs.
Seafood Specialist
AristaCrab Foodtruck
08.2022 - 05.2023
- Increased sales revenue by creating visually appealing and informative seafood displays for customers.
- Cultivated strong relationships with suppliers to ensure consistent availability of diverse, high-quality seafood options for customers.
- Assisted in staff training and development, sharing extensive knowledge of seafood preparation techniques and cooking methods with new hires.
- Implemented quality control measures that resulted in a reduction of customer complaints related to product freshness or taste issues.
- Reduced waste significantly by implementing strict inventory management procedures and accurately forecasting product demand.
- Supported overall store performance by collaborating with other departments, participating in cross-functional initiatives as needed.
- Maintained high-quality standards by rigorously inspecting incoming shipments and ensuring proper storage conditions for all products.
- Developed innovative marketing strategies to promote seasonal offerings and drive sales growth during peak periods.
- Enhanced customer satisfaction by providing personalized recommendations and detailed product information on seafood selections.
- Cleaned and sanitized seafood area to preserve products and protect safety of guests.
- Followed written recipes to prepare prepackaged seafood meals.
- Checked quality of products and removed expired items.
- Assisted customers with product selection by making recommendations and suggestions based on customer needs.
Education
High School Diploma - Business Management And Marketing
Ozark Technical Community College
Hollister, MO05-2026
GED -
Plaquemine Highschool
Plaquemine, LA03-2014
Skills
- Mechanical skills
- Leadership qualities
- Crowd control
- Safety procedures
- Quick-learning
- Initiative-taking
- Ticket handling
- Customer service
- Safety management
- Equipment operation
- Equipment maintenance
- Team Training
Timeline
Carousel Operator
Zoo Boise
02.2025 - 08.2025
Sales Associate
Tlc Medical
07.2024 - 02.2025
Arcade Attendant
Grand Country Fun Spot
05.2023 - 05.2024
Seafood Specialist
AristaCrab Foodtruck
08.2022 - 05.2023
High School Diploma - Business Management And Marketing
Ozark Technical Community College
GED -
Plaquemine Highschool