Arayanna Green
Miami,FL
Summary
I’m a detail-oriented professional with 63 college credit hours in psychology, child development, and communication. I bring strong experience supporting individuals and teams through structured routines, clear communication, and reliable follow-through. I’m looking for a role where I can contribute to a collaborative environment, apply my administrative and interpersonal skills, and continue growing professionally.
Overview
7
7
years of professional experience
Work History
Service Operations Coordinator
Alorica
01.2025 - 05.2025
- Handled daily inbound calls to assist with account access, payment plans, and service upgrades
- Documented interactions and escalated issues using Zendesk
- Maintained a 95% customer satisfaction rating through clear, patient communication
- Participated in monthly training on compliance and fraud prevention
Student Support Liaison
Florida Memorial University
01.2022 - 01.2024
- Helped students complete financial aid forms and meet submission deadlines
- Maintained accurate records using Excel and DocuSign for audits and compliance
- Explained financial aid options clearly to students and families
- Coordinated with academic advisors to support student retention
Client Relations Specialist
Matrix Medical
01.2021 - 01.2023
- Scheduled medical equipment deliveries and explained usage instructions to patients and caregivers
- Logged service requests and follow-ups using Salesforce
- Resolved billing and insurance issues while maintaining HIPAA-compliant documentation
- Adapted communication style to meet the needs of families with varying literacy levels
Shift Leader
Red Robin
01.2018 - 01.2020
- Trained new team members on service standards and Aloha POS system
- Managed table assignments and shift transitions during peak hours
- Resolved customer complaints and coordinated with kitchen staff to improve service flow
- Created weekly schedules and tracked labor hours to meet budget goals
Education
Psychology, Child Development, Communication, Leadership
Florida Memorial University
Diploma - undefined
Clover Park High School
01.2021
Skills
- Child development and behavioral support
- Student and client engagement
- Family communication and documentation
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Salesforce, DocuSign, Zendesk, Aloha POS
- Organization, adaptability, and time management
- Team collaboration and conflict resolution
Timeline
Service Operations Coordinator
Alorica
01.2025 - 05.2025
Student Support Liaison
Florida Memorial University
01.2022 - 01.2024
Client Relations Specialist
Matrix Medical
01.2021 - 01.2023
Shift Leader
Red Robin
01.2018 - 01.2020
Diploma - undefined
Clover Park High School
Psychology, Child Development, Communication, Leadership
Florida Memorial University