Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Araye Cushingberry

Richmond

Summary

Team leader with a proven track record in performance monitoring, effective delegation, and member motivation. Skilled in managing daily operations and facilitating team communication. Committed to identifying needs and delivering innovative solutions that drive results.

Overview

5
5
years of professional experience

Work History

PASS Team Leader

Eskenazi Hospital
Indianapolis
09.2022 - 04.2025
  • Oversee daily frontline operations to ensure workflows run smoothly and efficiently.
  • Ensures accurate data entry in EMRs, and strict compliance with privacy policies.
  • Handles urgent patient issues without compromising quality, or compliance.
  • Coordinates across departments to resolve issues quickly.
  • Anticipates scheduling conflicts, insurance issues, and follows up on missing documentation.
  • Coaches new team members on policies, software systems, and customer service best practices.
  • Maintain HIPAA compliance, and ensure staff follow all procedural rules.
  • Leads with empathy, promotes teamwork, and keeps staff aligned with organizational goals.
  • Measures team performance against access metrics, customer satisfaction, and process efficiency.

Guest Service Representative

Hyatt Place Hotel
Bloomington
12.2021 - 09.2022
  • Led daily front desk operations during high-traffic shifts, ensuring efficiency in check-in/out, and guest satisfaction.
  • Trained and mentored new hires, helping to improve overall customer service delivery and front desk productivity.
  • Resolved escalated service issues calmly and professionally, improving guest retention and reputation scores.
  • Coordinated across departments, including housekeeping and maintenance, to streamline workflows.
  • Maintained safety, cleanliness, and proper handling of food and beverage services.
  • Enhanced revenue generation through upselling event spaces and rooms, meeting monthly targets.
  • Excelled as Starbucks barista, fostering guest relationships and boosting overall morale.
    Nurtured guest connections through consistent engagement and exceptional customer care.
    Executed multiple tasks effectively in bustling environment, ensuring prompt service delivery.
    Assisted bartending activities, enhancing the guest experience in social settings.

Executive Administrative Assistant

Residential Warranty Services
Indianapolis
12.2020 - 12.2021
  • Ensured adequate stock by monitoring inventory levels and ordering office supplies as needed.
  • Created efficient filing procedures for all office correspondence and contracts, ensuring accessibility.
  • Scheduled meetings and managed executive calendars, including travel arrangements and appointments.
  • Maintained confidential records of personnel information in accordance with company policies.
  • Handled incoming telephone inquiries promptly, responding to customer needs and transferring calls as necessary.
  • Secured sensitive information to ensure company integrity and uphold operational confidentiality.

Customer Service Representative

Lowe's
Indianapolis
01.2020 - 11.2020
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Provided accurate information about products and services to customers.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Answered customer inquiries via phone, email, and chat.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Education

High School Diploma -

Ben Davis High School
Indianapolis, IN

Some College (No Degree) - Business Administration And Management

Indiana University, Bloomington
Bloomington, IN

Associate of Science - General Studies

Ivy Tech Community College of Indiana
Indianapolis, IN

Skills

  • Team Leadership & Training
  • Shift Scheduling & Operations
  • Customer Service Excellence
  • Conflict Resolution & Problem Solving
  • POS & Inventory Management
  • Multitasking & Time Management
  • Food Safety & Sanitation
  • Staff Motivation & Morale
  • Operational Efficiency
  • Project Management

Accomplishments

The Waited Journey Podcast

Co-Host & Producer - Led creative planning and team collaboration, showing strong communication and time management under self imposed deadlines. Implemented a grassroots fundraising initiative, successfully raising over $1000 to enhance podcast production and foster community involvement.

The Wholesome Hair Experience

Owner & Hairstylist - managed appointments, social media marketing, inventory, and bookkeeping. Demonstrated leadership, initiative, and customer retention through high-quality, consistent service.

Timeline

PASS Team Leader

Eskenazi Hospital
09.2022 - 04.2025

Guest Service Representative

Hyatt Place Hotel
12.2021 - 09.2022

Executive Administrative Assistant

Residential Warranty Services
12.2020 - 12.2021

Customer Service Representative

Lowe's
01.2020 - 11.2020

High School Diploma -

Ben Davis High School

Some College (No Degree) - Business Administration And Management

Indiana University, Bloomington

Associate of Science - General Studies

Ivy Tech Community College of Indiana

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