Arbelnellys Tejeda
Hazleton,PA
Summary
Driven Operations Manager with proven track record of success in developing and implementing strategies to grow and improve business operations. Highly organized and possesses excellent communication and interpersonal skills. Effectively collaborates with colleagues and builds strong relationships.
Overview
7
7
years of professional experience
Work History
Resolutions Agent
Carnival Cruise Lines
07.2023 - Current
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Resolved caller issues quickly and thoroughly.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Obtained client information by answering telephone calls.
Customer Service Representative
MBWORKS
01.2022 - 02.2023
- Built relationships with decision-makers and economic buyers to uncover business needs resulting in a 15% increase in cross-selling opportunities
- Managed large amounts of inbound and outbound calls in a timely manner
- Following call center “scripts” when handling different topics
- Identifying customers’ needs, clarify information, research every issue and providing solutions
- FullTime employment worked over 50 hours a week, every week
- Live chat, Emails, escalations and phones
- Remote job
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Operations Manager
RoseGlow Spa
03.2020 - 01.2022
- Ensured proper sanitation procedures were completed after each appointment
- Improved salon's Instagram following by 30%
- Scheduled client appointments
- Ensured salon work stations were clean and well-stocked
- Waxed full body, Professionals Facials, Brow Tints, Permanent makeup
- Handled cash and credit card payments using POS systems
- Arbelnellys TejedaArbelnelly.tejeda@yahoo.com599-7608
- Suggested styles to fit clients' desired looks
- Resolved client concerns and questions
- Fulltime employment
- Worked over 40 hours every week.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Increased profit by streamlining operations.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Stock Clerk
Amazon
10.2019 - 02.2020
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Fulltime employment
- Worked 40 hours every week.
Certified Nursing Assistant
Mercy Center Nursing Unit
08.2017 - 10.2019
- Utilized hospital systems to monitor and report on individual patient care, including lab results, allergies, and vital signs
- Educated patients on their conditions and prescribed medications
- Delivered more than 20 meals per week, ensuring the highest quality of care
- Created and maintained an inpatient care log that noted patient medical history, medications, and diagnoses
- Fulltime employment
- Worked over 60 hours every week.
Nursing Assistant
Mountain City Center for Rehab and Nursing
02.2017 - 07.2017
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Continually updated a leadership resume and honed skills by participating in various management trainings
- Provided customer service and was involved in training 3 new team members each month
- Created and maintained an inpatient care log that noted patient medical history, medications, and diagnoses
- Fulltime employment
- Worked over 40 hours every week.
Receptionist
Marriott International, Hazle
06.2016 - 07.2017
- Greet all guests and assist them with check-in and check-out
- Maintained a positive attitude and friendly demeanor
- Responded to all guest questions and requests
- Answered and forwarded phone calls
- Managed guest bookings and reservations
- Kept a tidy and orderly workspace
- Assisted with administrative and clerical tasks as needed
- Fulltime employment
- Worked 40 hours every week.
Education
Business
Esthetics
jolie academy
Wilkes-Barre, Pennsylvania08.2019
High School Diploma - Business
Hazleton área high school
Hazleton, PA06.2015
Skills
- Customer service, Computer literacy, Communication skills, Restaurant experience, Time management, Microsoft
- Excel, Bilingual, Microsoft word, English, Guest services, Leadership, Management Experience, Computer skills
- Spanish, Front desk, Sales
- Customer Service
- Customer Needs Determination
- Time Management
- Business Development
- Problem-Solving Skills
- Customer Complaint Resolution
- Business Correspondence
- Contract Negotiation Expertise
- Critical Thinking
- Call Management
- Clear Communication
- Service Support
- Appearance Scheduling
- Cold Calling
- Ensuring Customer Satisfaction
- Professional Networking
- Recordkeeping Proficiency
- Microsoft Office
- Technical Support
- Career Growth Strategy Development
- Performance Schedule Management
- Interviews and Evaluations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Resolutions Agent
Carnival Cruise Lines
07.2023 - Current
Customer Service Representative
MBWORKS
01.2022 - 02.2023
Operations Manager
RoseGlow Spa
03.2020 - 01.2022
Stock Clerk
Amazon
10.2019 - 02.2020
Certified Nursing Assistant
Mercy Center Nursing Unit
08.2017 - 10.2019
Nursing Assistant
Mountain City Center for Rehab and Nursing
02.2017 - 07.2017
Receptionist
Marriott International, Hazle
06.2016 - 07.2017
Business
Esthetics
jolie academy
High School Diploma - Business
Hazleton área high school