Arben Milaj
The Bronx,NY
Summary
Proven Contractor at AAK Construction Inc, excelled in delivering projects within budget and on schedule, enhancing client satisfaction and fostering repeat business. Skilled in construction management and customer service, significantly reduced workplace incidents and client complaints through effective safety protocols and service strategies. Expert in residential and commercial construction, ensuring meticulous attention to detail and superior problem-solving capabilities.
Overview
11
11
years of professional experience
Work History
Contractor
AAK Construction Inc
09.2013 - Current
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
- Consulted with customers to assess needs and propose optimal solutions.
- Performed regular inspections of job sites to verify staff and subcontractor observance of important safety protocols.
- Implemented safety protocols on job sites, reducing incidents of workplace accidents and injuries.
- Reduced client complaints by implementing a more effective customer service strategy.
- Hired and oversaw subcontractors to meet project needs.
- Created and managed project plans, timelines and budgets.
- Evaluated customer needs and feedback to drive product and service improvements.
- Frequently inspected production area to verify proper equipment operation.
Education
High School Diploma - General Studies
Jordan Misja
Shkoder, Albania 07.2010
Skills
- Attention to detail
- Customer service
- Time management
- Problem-solving
- Residential construction
- Worksite safety
- Construction estimating
- Commercial construction experience
Timeline
Contractor
AAK Construction Inc
09.2013 - Current
High School Diploma - General Studies
Jordan Misja