Arbenee Sanders
Bremerton,WA
Summary
Proactive Attendant Counselor 2 and Shift Lead with comprehensive experience in client care, team collaboration, and community integration. Skilled in crisis management, behavioral modification, and maintaining detailed client records. Bringing strong communication, problem-solving, and mentoring abilities to foster independence and improve service quality. Reliable Attendant highly effective at managing multiple simultaneous tasks in busy environments. Keeps supplies stocked, areas cleared and hazards eliminated. Offering five years of experience as a State Employee. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Attendant Counselor 2
DSHS/ DDA
07.2019 - Current
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and provided a safe space for clients.
- Provided excellent customer service to State supervisors, guardians, and advocated everyday with medical providers.
- Accomplished multiple tasks within established timeframes.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients in achieving personal goals by providing tailored support and coaching sessions.
- Evaluated client progress regularly, adapting individualized programs as needed for optimal results.
- Managed crisis situations effectively, ensuring the safety of both staff members and clients during incidents involving aggressive or self-injurious behaviors.
- Facilitated community integration experiences, encouraging independence while building essential life skills among clients.
- Maintained detailed records of client observations, assessments, and progress updates for proper documentation and reporting purposes.
- Developed strong relationships with families, offering guidance on coping strategies and available resources.
- Promoted social skills development by organizing group activities and providing guidance on appropriate peer interactions.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of autism support services.
- Coordinated effectively with multidisciplinary teams to ensure consistent care for clients across various settings.
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Guided clients in developing skills and strategies for dealing with problems.
- Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
- Contributed to a supportive work environment by sharing knowledge, resources, and new findings within the counseling field.
- Utilized motivational interviewing techniques to encourage positive change in clients'' lives.
Shift Lead
SUBWAY®Restaurants
10.2017 - 06.2019
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Helped store management meet standards of service and quality in daily operations.
Caregiver
Independent Employer
08.2016 - 10.2017
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Education
No Degree - Nursing
Washington State University
Pullman, WA08.2019
High School Diploma -
Bremerton High School
Bremerton, WA06.2015
Skills
- Strong Work Ethic
- Patience and understanding
- Team player attitude
- Reliability and punctuality
- Cleanliness and hygiene
- Safety understanding
- Safety awareness
- Initiative and Self-Motivation
- Complaint resolution
- Personal Protection Equipment (PPE)
- Quality Assurance
- Incident Reporting
- Cross-cultural sensitivity
- Security Procedures
- Respectful and Compassionate
- Time Management
- Problem-Solving
- Data Entry
- Customer Service
- Data Management
- Fast Learner
Certification
Nursing Assistant Registered
Timeline
Attendant Counselor 2
DSHS/ DDA
07.2019 - Current
Shift Lead
SUBWAY®Restaurants
10.2017 - 06.2019
Caregiver
Independent Employer
08.2016 - 10.2017
No Degree - Nursing
Washington State University
High School Diploma -
Bremerton High School
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