Arber Gupe
Tirane
Summary
Communicative, capable of cooperating and working in a group. Leadership skills and understanding, organizing various activities and initiating new ideas. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
Business Analyst
Air Albania
01.2023 - Current
- Provided technical support for troubleshooting analytics and reporting issues.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Optimized data access and storage to improve performance of analytics systems.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
- Increased efficiency in resource allocation by conducting detailed business requirements analysis.
- Created data models to support decision-making processes.
Oprational Coordinator
DSA-Adriatica/Alpha Bank
8 2018 - Current
- Data Analysis/Digitalization for Alpha Bank
- Data analysis and digitalization consist with concepting all the processes and structure of the main case, digitalization of Costumer Documents
- As leader of a small team, i was able to be part most of processes of digitalization
- Being part of sales team
- Working with follow up of the client (Bank)
- Preparing all the documents for sale and after sale follow up
- Creating and concepting the structure of work
- Indetification of all the costumers documents and preparing for the scanning process
- Classification of all scanned costumer documents in individual, accounts and risks -converting each file in .pdf format and sending to the respective branches
- Analysing in database for any error from the branches and solve them
- Analysing in database for errors from the team and solve them preparing and sending data analysed raports to the branches (weekly) and to the headquarters (monthly)
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Managed project timelines and milestones to ensure on-time completion of deliverables.
- Tracked company equipment, tools and technology to manage inventory.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Quality Assurance
Orderoo
10.2020 - 01.2023
- Testing manually new features and existing ones making sure all the functionality aspects were were implemented correctly
- For this project we are using Agile methodology and Jira
- Worked close with frontend and backend developers
- Creating and executing test cases and documenting them on Excel
- Testing application on desktop, mobile, and ipad.
Conferences coordinator/Volunteer
IFES Albania
09.2019 - 01.2023
- Organising weekly meetings with interest groups; concepting and creating the strategy for 'Student Conferences'; creating the conference schedule; booking speakers; securing audiovisual and other equipment; getting sponsorships, overseeing marketing efforts; management of small groups during the conferences; interacting with international leaders for organising the conferences;
Quality Assurance
Upwork
07.2018 - 02.2020
- Manual Testing
- Involved in Sanity Testing and Regression Testing in desktop view
- Understanding the functional requirements of the application
- Making sure testing the UI/UX and functionality aspects of the project before the production release in develop environment
- Creating and executing test cases
- For this project we used Trello management.
Education
Bachelor Degree - Faculty of Foreign Languages; German Lingustic.
University of Tirana
10.2016 - 05.2019
High School Degree - A professional High School about Information Technology.
Gjergj Canco High school
01.2012 - 04.2016
Skills
English
German
Albanian
HTML & CSS
VS, VSCode
GitHub
Trello Management
Agile
Jira
Test Planning
Test Design
Test Management
Consent
True
Training
FULL-STACK WEB DEVELOPER, Present
Timeline
Business Analyst
Air Albania
01.2023 - Current
Quality Assurance
Orderoo
10.2020 - 01.2023
Conferences coordinator/Volunteer
IFES Albania
09.2019 - 01.2023
Quality Assurance
Upwork
07.2018 - 02.2020
Bachelor Degree - Faculty of Foreign Languages; German Lingustic.
University of Tirana
10.2016 - 05.2019
High School Degree - A professional High School about Information Technology.
Gjergj Canco High school
01.2012 - 04.2016
Oprational Coordinator
DSA-Adriatica/Alpha Bank
8 2018 - Current