Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Arber Mustafa

New York

Summary

Commercial Banker with over 15 years of experience in delivering tailored financial solutions to mid-sized and large businesses. Proven track record in relationship management, credit analysis, cash management and portfolio growth. Skilled in underwriting, risk assessment, and cross-functional collaboration to drive revenue and client satisfaction. Adept at identifying opportunities to deepen client relationships through strategic financing, treasury, and capital markets products. Strong understanding of regulatory compliance and market trends..

Overview

15
15
years of professional experience

Work History

VP, Commercial Banker / Commercial Real Estate

JP Morgan Chase
01.2024 - Current
  • Business Development and Relationship Management: I drive revenue growth by sourcing new deposits and treasury management business opportunities, while maintaining and expanding relationships with Commercial Real Estate clients.
  • Deposit Growth Strategy: I leverage my deep knowledge of relationship building, prospecting and growing the existing deposit and loan book of business.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Enhanced bank profitability by effectively cross-selling various financial products and services.
  • Strengthened customer relationships by organizing financial planning workshops, leading to increased loyalty and account retention.
  • Strategic Client Engagement: I lead strategic dialogues with clients to address key financial issues, incorporating best practices, industry benchmarks, opportunity quantification, and tailored treasury solutions.
  • Consultative Solution Delivery: I collaborate with senior-level clients and internal partners to deliver integrated treasury solutions within a consultative, client-centric framework.
  • Process Optimization: Independently conduct business process reviews to align treasury solutions with client needs, engaging industry specialists for complex cases when necessary.
  • Product Development Collaboration: I represent the client perspective by partnering with internal product teams to influence the development and evolution of advanced treasury products and solutions.
  • Market Thought Leadership: Deliver insights on working capital solutions through client roundtables, industry conferences, webinars, and professional platforms to establish thought leadership in the market.
  • Portfolio Profitability and Risk Management: Monitor the profitability of assigned client portfolios and manage non-credit risks, ensuring compliance with internal and external guidelines.

VP, Treasury Sales Officer

Citizens Bank
04.2018 - 12.2023
  • Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
  • I have successfully grown revenue by prospecting and sourcing new deposits, loans and treasury management business while also retaining and expanding existing customer relationships.
  • Collaborated with senior management to develop strategic initiatives and long term goals.
  • Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
  • Negotiated high-value contracts that maximized profitability while mitigating risks for the organization.
  • Built relationships with customers and community to establish long-term business growth.

VP, Cash Management Sales Officer

Santander Bank
06.2014 - 04.2018
  • Provided excellent customer service by addressing client concerns promptly and professionally.
  • Expanded referral network by collaborating with external partners such as real estate agents, attorneys, and accountants.
  • I independently lead portfolio reviews aligned with key client sales opportunities and engage all partners to recognize complex client needs and make the best recommendations.
  • I prepare market reports for quarterly senior management meetings and portfolio reviews. Additionally, I maintain a close relationship with my Sales Associate and the Implementation Team to ensure the best client experience.
  • Provided excellent customer service by addressing client concerns promptly and professionally.
  • Participated in community outreach initiatives to promote awareness of available commercial lending services within the local market area.

Business Banker (NMLS 626407)

JP Morgan Chase
01.2011 - 06.2014
  • Established strong relationships with business owners, earning trust as a reliable financial advisor.
  • Maintained strict adherence to bank policies, procedures, and compliance standards, minimizing risk and potential for financial loss.
  • Partnered with credit analysts to assess the creditworthiness of potential borrowers and ensure adherence to underwriting guidelines.
  • Generated new business leads through networking events, referrals from satisfied customers, and proactive outreach efforts.
  • Negotiated loan terms with clients, balancing risk assessment with the client''s ability to repay while maintaining profitability for the bank.
  • Provided expert guidance on cash management services to optimize clients'' daily operations and liquidity management.
  • Managed a diverse portfolio of small business clients, ensuring their unique financial needs were met efficiently and effectively.

Education

Economics

Baruch College
07-2026

Skills

  • Relationship building
  • Technical Skills: Microsoft Excel, Microsoft Word, Microsoft Access, Sales-Net, Admin Tools, QuickBooks
  • Fundamental Skills: Analytical, Research, Marketing, Creativity, Communication, Presentation, Team Work, Entrepreneurship
  • Product Knowledge: Treasury Services/CM, Business Banking and Commercial products, Loans/Lines, Commercial Card
  • Languages: English, Spanish, Albanian, Italian
  • Technical Skills: Microsoft Excel, Microsoft Word, Microsoft Access, Sales-Net, Admin Tools, QuickBooks
  • Risk management

Languages

Spanish
Albanian

Timeline

VP, Commercial Banker / Commercial Real Estate

JP Morgan Chase
01.2024 - Current

VP, Treasury Sales Officer

Citizens Bank
04.2018 - 12.2023

VP, Cash Management Sales Officer

Santander Bank
06.2014 - 04.2018

Business Banker (NMLS 626407)

JP Morgan Chase
01.2011 - 06.2014

Economics

Baruch College

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