Arbresha Tahiri
Summary
Eager to secure a dynamic role in, marketing, public relations, or communications, leveraging a robust background spanning over 20 years in sales. I excel in fast paste environments proficiently managing time and resources to drive impactful results. Thriving collaboration, I am poised to contribute meaningfully to a team while actively pursuing personal and organizational success.
Overview
17
17
years of professional experience
Work History
Assistant Community Director
American Landmark Apartments
04.2013 - Current
- Assisted with the takeover of the new acquisition with my company while under major renovations. Helped with the initial set up and implementation of new policies and vendors.
- Closed with a delinquency of zero consecutively each month.
- Has substantially decreased bad debt by implementing new standards and collection procedures.
- Closely managed and trained the maintenance and leasing staff to help bring occupancy at 97% and work order satisfaction to an all time high. Coordinated resident functions and marketing strategies using a variety of software applications.
- Responsible for the collecting and posting of monies and following all legal procedures to evictions, lock outs, liens and timely notification of delinquency.
- Completed daily and monthly reports regarding budgeting, forecasting occupancy, marketing, many different variances.
- Increased resident satisfaction by addressing and resolving concerns promptly and professionally.
- Communicates frequently with Supervisors and keeps them informed of any market changes, staffing issues and capital items and represents the company in a professional manner at all times. Consistently maintains a professional courteous attitude when dealing with residents, coworkers, vendors and the general public.
Assistant Community Director
Highmark Residential
01.2009 - 11.2013
- Ensure compliance of policy and procedure by effectively training and communicating to staff. Delegated leads and other tasks to leasing associates. Evaluate and recommend changes to rent pricing,
- Resolve resident issues through direct verbal communication or professional written communication. Demonstrated competence in problem solving
- Assist in maintaining a high net operating income by collecting budgeted other income and rental payments. Maintain lease expiration grid and completed write offs twice a year.
- Trained new team members on company policies and procedures, contributing to efficient operations and consistent customer service experiences.
- Developed strong relationships with residents, leading to high renewal rates and positive community atmosphere.
- Attend quarterly forecasting meetings, assisting in the development of yearly budgets. Performed month end closing, ensuring all reports are accurate and meet monthly budgeted goals.
Education
High School Diploma -
Dickinson High School
Dickinson, TXAssociate of Arts -
San Jacinto College
Pasadena, TXSkills
- Marketing and Advertising
- Relationship Building and Networking
- Event Planning and Execution
- Bussines Development
Awards and Honors
- Best Sales 2014
- Top Producer 2016
- Top Produces 2018
- Top Producer 2020
- Top Producer 2024
Timeline
Assistant Community Director
American Landmark Apartments
04.2013 - Current
Assistant Community Director
Highmark Residential
01.2009 - 11.2013
High School Diploma -
Dickinson High School
Associate of Arts -
San Jacinto College