Catina Degree
Shelby,NC
Summary
Diligent Data Entry Operator with robust background in data entry and administrative support. Proven ability to manage large volumes of data accurately and efficiently, contributing to streamlined operations. Demonstrated expertise in maintaining data integrity and utilizing software tools to enhance productivity.
Experienced data professional prepared for role with strong focus on accuracy and efficiency. Skilled in data entry, database management, and information systems, ensuring high standards and reliable results. Known for team collaboration, adaptability, and consistently meeting deadlines. Capable of handling large volumes of data with precision and maintaining data integrity.
Overview
21
21
years of professional experience
Work History
Claims Examiner II
Lincoln Financial Group
08.2021 - Current
- Handled sensitive information with discretion, ensuring confidentiality of personal and financial details for claimants throughout the claims examination process.
- Utilized analytical skills to evaluate medical bills for accuracy and appropriateness of charges before approving payments as part of the claims process.
- Participated in cross-functional team meetings to address organizational challenges related to claims management and develop solutions collaboratively.
- Reduced claim processing time by implementing efficient workflow strategies and prioritizing tasks effectively.
Customer Service Representative
Synchrony
10.2018 - 03.2021
- Answer inbound and/or place outbound telephone calls as assigned and appropriately direct callers and ensures all calls are handled efficiently and in a timely manner
- Respond promptly to customer inquiries
- Adhere to daily schedule
- Upselling or cross-selling products and services and approaching new customers
- Collaborating with account managers and submitting reports to upper management
- Maintained up-to-date computerized customer information, resolve inquires, authorize sales, and most importantly, building relationships with clients, customers, and colleagues
- Strong computer skills with the ability to using different applications (Workstation, Genasys, Content Navigator, and more), proficiently type while talking and being comfortable utilizing Microsoft Outlook
Account Specialist (Supervisor Assistant)
Telerx (c3i)
01.2013 - 07.2018
- Responsible for Retail department (assisted with questions, escalation calls, assisted with basic IT issues)
- Responsible for running daily reports to make sure the department’s daily and monthly metrics are met
- Assisted leadership with special projects (team building activities, customer service week – layout and ideas)
- Assisted Supervisors (held coaching sessions, team huddles, team meeting, ordered office supplies, held one on one’s with employees)
- Performed specialized role such as: Processed orders, accounts receivable, data entry, help desk supporter
Account Representative
Windstream Communications
01.2015 - 01.2016
- Responsible for handling customer calls related orders or customer service issues, sales related administrative functions, and daily data entry and accuracy of all consumer’s orders
- Contact customers by phone to remind of upcoming appointment(s), ask follow -up questions, and to provide special instructions if needed
- Cancels and reschedules appointments as needed
- Assists with identifying and initiating necessary referrals for specialist appointments
- Analyze and present data on sales, trends and customers
- Coordinate to deliver quality customer experience to a variety of accounts
Personal Caregiver
Home Instead Senior Care
01.2013 - 01.2015
- Schedule various types of appointments for the patient and communicate any necessary instructions to the patient
- Worked closely with clients to produce positive results
- Assisted with adequate nutrition and fluid intake
- Planned, prepared, and served meals and snacks according to prescribed diets
- Provide transportation, assistance and companionship to patients
Direct Support Associate
RHA Health Services
01.2012 - 01.2013
- Worked as a receptionist; completing data entry, filing, and other duties as assigned
- Worked with adults with a mental disability to motivate them to become more independent
- Assisted with day–by- day operations of the residence accordance with regulatory requirements, agency policy, and quality program standards
- Maintained accurate case management reports
Paraprofessional
Boundless Miracles
01.2011 - 01.2013
- Mentored, coached, and emphasized behavioral management to residents with developmental disabilities
- Demonstrated the ability to communicate in both verbal and nonverbal (sign-language) formats
- Assisted developmentally disable clients with daily responsibilities
- Appointment scheduling
Call Center Representative
Answerlive Teleservices
01.2004 - 01.2009
- Effectively worked in a high volume of inbound and outbound customer calls
- Gathered and verified all required customer information
- Managed customers call effectively and efficiently in a complex, fast-pace and challenging call center environment
Education
Diploma -
Burns High School
Lawndale, NCCoursework completed
Cleveland Community College
Shelby, NCCoursework completed
Gaston College
Gastonia, NCSkills
- Administrative Office Procedures
- Professional communication skills
- Typing and Computer Keyboarding skills
- 10-key calculation
- Business Computer Software
- Proficient in Microsoft Office
- Advanced Excel
- Word
- Power Point
- Outlook
- Access
- Excellent communication skills
- Ability to handle multiple tasks simultaneously
- Good telephone etiquette skills
- Analytical skills
Awards
- 2020, LGBT+ Pillar leader for Partnership and Inclusion, Synchrony
- 2019, Q1 Operational Excellence Award, Synchrony
- 2019, G.E.A.R. Graduate, Synchrony
Timeline
Claims Examiner II
Lincoln Financial Group
08.2021 - Current
Customer Service Representative
Synchrony
10.2018 - 03.2021
Account Representative
Windstream Communications
01.2015 - 01.2016
Account Specialist (Supervisor Assistant)
Telerx (c3i)
01.2013 - 07.2018
Personal Caregiver
Home Instead Senior Care
01.2013 - 01.2015
Direct Support Associate
RHA Health Services
01.2012 - 01.2013
Paraprofessional
Boundless Miracles
01.2011 - 01.2013
Call Center Representative
Answerlive Teleservices
01.2004 - 01.2009
Coursework completed
Cleveland Community College
Coursework completed
Gaston College
Diploma -
Burns High School
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