Arby Williams
Pleasantville,NJ
Summary
Dependable Manager with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Food and Consumables Team Lead
Walmart
Egg Harbor Twp, NJ
08.2023 - Current
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Monitored team performance against targets, taking corrective action where necessary.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Created detailed reports on team activities as requested by management.
- Maintained accurate records of employee attendance and task completion times.
- Delegated tasks appropriately according to individual skill sets.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Reviewed completed work to verify consistency, quality and conformance.
Cake Decorator
Walmart
Egg Harbor, NJ
11.2021 - 08.2023
- Created custom cakes for special occasions such as weddings, birthdays, and anniversaries.
- Organized supplies to ensure efficient workflow during cake decorating process.
- Mixed colors and flavors of frosting to create desired aesthetic effects on cakes.
- Formulated designs based on customer specifications.
- Troubleshot any issues that arose during the cake decorating process.
- Assisted customers in selecting appropriate cake designs for their events.
- Ensured all tools were sanitized prior to beginning each project.
- Followed safety protocols while using sharp utensils such as knives or spatulas.
- Assembled multiple tiers of cakes with precision and stability.
- Frosted finished cakes evenly and smoothly using various techniques.
- Kept up with industry trends regarding new flavor combinations and design ideas.
- Provided guidance to other team members regarding proper cake decorating techniques.
Online Personal Shopper
Walmart
Egg Harbor, NJ
04.2021 - 11.2021
- Assisted in selecting items according to customer preferences.
- Reconciled discrepancies between inventory levels and purchase orders.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
- Secured and stored items until customer pickup.
Customer Service Manager
Walmart
Egg Harbor, NJ
05.2017 - 03.2020
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Evaluated employee job performance and motivated staff to improve productivity.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Daily Register Audits completed.
- Deposits
- Reported any transaction discrepancies.
- Performed Accounting and Payroll duties.
Customer Service Associate
Standard Parking
Atlantic City, NJ
10.2015 - 05.2017
- Greeted customers and identified their needs.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Handled cash register operations accurately during peak times.
- Kept work area neat, clean, and well-stocked at all times.
- Performed additional duties as assigned by management team.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Showroom/Box Office Cashier
Caesars Entertainment
Atlantic City, NJ
07.2014 - 05.2017
- Greeted customers and provided assistance with ticket purchases.
- Assisted customers in resolving any issues with tickets or seating.
- Verified customer identification when necessary for age restricted events.
- Processed payments using cash, credit cards, debit cards, and gift cards.
- Balanced the cash drawer at the beginning and end of each shift.
- Resolved customer complaints in a professional manner while adhering to company policy.
- Answered phone calls regarding show times, pricing, and other inquiries.
- Provided excellent customer service by addressing questions quickly and efficiently.
- Followed opening and closing procedures for box office area according to company policy.
- Monitored lobby traffic flow during peak hours ensuring lines moved quickly.
- Checked system for seat availability and provided customers with available options.
- Entered customer information into POS system and promoted accuracy by repeating information obtained to customer.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Customer Service Liaison
Stilettos
Atlantic City, NJ
06.2012 - 07.2014
- Greeted customers and provided them with product information.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of customer inquiries and transactions.
- Managed incoming calls from customers regarding orders or inquiries.
- Participated in team meetings to discuss challenges and solutions related to customer service needs.
- Performed administrative tasks such as filing documents and responding to emails.
- Responded promptly to emails from both existing and potential customers.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Education
GED -
Connecticut Job Corp.
New Haven, CT06-1999
Business Administration
Connecticut Job Corp
New Haven, CT06-1999
Criminal Justice
Atlantic Cape Community College
Mays Landing, NJSkills
- Schedule Management
- Coaching and Mentoring
- Performance monitoring
- Product Management
- Performance Improvement
- Diversity and Inclusion
- Financial Acumen
- Complaint resolution
- Employee engagement
- Regulatory Compliance
- Production Monitoring
Timeline
Food and Consumables Team Lead
Walmart
08.2023 - Current
Cake Decorator
Walmart
11.2021 - 08.2023
Online Personal Shopper
Walmart
04.2021 - 11.2021
Customer Service Manager
Walmart
05.2017 - 03.2020
Customer Service Associate
Standard Parking
10.2015 - 05.2017
Showroom/Box Office Cashier
Caesars Entertainment
07.2014 - 05.2017
Customer Service Liaison
Stilettos
06.2012 - 07.2014
GED -
Connecticut Job Corp.
Business Administration
Connecticut Job Corp
Criminal Justice
Atlantic Cape Community College