Arcadio Francisco
CHESTNUT HILL,MA
Summary
Knowledgeable Electrician, ATM Technician and diverse real estate maintenance, with attention to detail, technical knowledge and organizational skills to handle diverse outages.
Recognized for proficiency and success in handling most calls without assistance to quickly restore service. Dependable in keeping accurate records and meeting promised timelines.
Knowledgeable professional offering several years of increasingly advanced journey-level electrical experience.
Talented at inspecting, repairing, installing and maintaining electrical systems and subsystems. Flexible with wide range of hands-on experience.
Business-oriented Landlord focused on maintaining positive tenant relations and optimum building safety. Keeps properties in compliance with codes and ordinances governing properties. Excellent administrator and business recordkeeper.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Landlord and Electrician
Self-employed
Boston, MA
01.1998 - Current
- Ensured that all rented units met local housing codes prior to occupancy.
- Conducted routine inspections of rental properties to ensure compliance with safety standards.
- Coordinated with contractors when larger repair projects were needed in order to keep costs low while providing quality workmanship.
- Maintained accurate records of all financial transactions related to rental properties.
- Managed all aspects of tenant relations including customer service inquiries, problem resolution, and dispute resolution.
- Established policies for tenant applications, security deposits, and lease agreements.
- Responded promptly to tenants' requests for repairs or other services.
- Performed regular maintenance tasks such as painting, plumbing repairs, and general upkeep.
- Conducted background checks on prospective tenants prior to approving applications.
- Remediated major safety issues such as lead paint and mold in older properties.
- Coordinated swift repairs for building structures and systems damaged through use, accidents or natural causes.
- Updated tenant and unit information to keep current in housing database.
- Collected monthly assessments, rental fees, deposits and payments.
- Met with prospective tenants to show property and assess applications or sign leases.
- Ensured that all work was completed in accordance with applicable codes.
- Responded quickly to emergency calls regarding electrical malfunctions.
- Inspected electrical equipment and systems to identify hazards, defects and the need for adjustment or repair.
- Repaired or replaced worn or defective parts using hand tools and power tools.
- Identified problems with electrical systems by observing operation, listening for problems and using test equipment such as multi-meters.
- Maintained current electrician's license or identification card to meet governmental regulations.
- Diagnosed issues in electrical circuits and equipment and took proper corrective or preventive measures for repair.
ATM Technician
Cennox
Boston, MA
08.2006 - 06.2024
- Ensured all customer transactions were secure by verifying security protocols were in place.
- Troubleshot network issues related to ATM connectivity and performance.
- Collaborated with external vendors for specialized repair services when needed.
- Performed preventative maintenance on ATM machines, including cleaning and replacing parts.
- Developed detailed reports summarizing work completed during service calls.
- Responded quickly to emergency repair requests from customers.
- Verified that all parts used during repairs met industry standards and safety requirements.
- Maintained accurate records of all service calls and repairs performed on each machine.
- Trained other technicians in best practices for ATM installation, troubleshooting, and maintenance.
- Monitored inventory levels for spare parts required for servicing ATMs.
- Conducted regular inspections of ATM sites to check for potential security risks or vulnerabilities.
- Documented activities and expenses to submit accurate job reports.
- Coordinated well-planned schedules to manage response times and prioritize calls.
- Worked with chemicals and solutions safely to meet protocols and OSHA standards.
- Streamlined preventive maintenance repair processes to support timely completion.
- Answered emergency calls for equipment repair with prompt arrival to sites on nights, weekends and holidays.
- Removed malfunctioning components and replaced with new or refurbished parts.
- Assessed and identified issues and quickly resolved to restore functionality.
- Kept supplies and tools organized, clean and at optimal levels to achieve service demands.
- Replaced defective mechanical and electrical parts with soldering irons following diagrams.
- Analyzed wiring diagrams to gather repair information and procedures.
- Performed electrical installations, maintenance and repairs of electrical systems, wiring, fixtures and components.
- Identified problems with electrical systems by observing operation, listening for problems and using test equipment such as multi-meters.
- Responded quickly to emergency calls regarding electrical malfunctions.
- Repaired or replaced worn or defective parts using hand tools and power tools.
- Maintained current electrician's license or identification card to meet governmental regulations.
- Conducted troubleshooting operations on complex industrial machinery requiring advanced knowledge of electricity.
- Resolved safety issues related to faulty wiring installation practices in a timely manner.
- Installed conduit, wire and motor controls.
- Adhered to specifications and codes in installation of electrical wiring, equipment and fixtures.
- Dismantled electrical components using hand tools to disconnect and restore wiring connections.
- Trained workers to install, maintain and repair electrical equipment and fixtures.
- Addressed and resolved worksite safety hazards to reduce risk.
- Performed troubleshooting and diagnosis on malfunctioning systems or components.
- Installed leads and connected cables to motors, apparatus and equipment.
- Used power construction equipment, measuring devices and testing equipment to complete electrical installations.
- Advised management on issues of safety in continued equipment operation.
- Diagnosed malfunctioning wiring using test equipment to locate faults.
Mortgage Loan Officer
Greater Boston Company
Boston , MA
01.2004 - 11.2008
- Monitored customer accounts throughout the life cycle of each loan transaction.
- Developed relationships with real estate agents, builders and other referral sources in order to generate business leads.
- Performed periodic quality control reviews on completed files prior to funding.
- Processed new loan applications in accordance with established guidelines.
- Created reports summarizing activities such as originations, denials and delinquencies.
- Conducted interviews with prospective clients to gather information regarding loan applications.
- Reviewed appraisals to ensure accuracy and completeness prior to submission to underwriting department.
- Provided guidance on various types of mortgages such as FHA loans, VA loans, conventional loans.
- Attended industry events and seminars in order to stay abreast of changes in the mortgage banking industry.
- Educated customers on various aspects of mortgage financing options available.
- Resolved borrower complaints in a timely manner while providing excellent customer service.
- Evaluated existing customer accounts for refinancing opportunities or additional services offered by the company.
- Negotiated terms and conditions of loan agreements with borrowers.
- Prepared loan documents such as commitment letters, closing statements, promissory notes and deed of trust.
- Participated in team meetings, trainings conducted by management staff regarding updates on products, services offered by the company.
- Maintained current knowledge of secondary market trends, government programs and other available financing sources.
- Interacted with title companies, attorneys, surveyors and other third parties involved in the loan process.
- Submitted applications to credit analysts.
- Prepared and reviewed loan agreements to ensure accuracy and completeness.
- Educated customers regarding actions and strategies for debt repayment.
- Monitored loan progress, ensuring timely processing and closing.
Dangerous Goods Specialist
FedEx
Boston , MA
01.1999 - 06.2005
- Maintained records of all hazardous material transactions including incoming, outgoing and inventory levels.
- Participated in training sessions regarding Dangerous Goods Regulations updates, changes or amendments.
- Conducted regular inspections of containers and packages containing dangerous goods.
- Inspected storage facilities for safety compliance.
- Investigated incidents involving dangerous goods to determine root cause and corrective actions needed.
- Reviewed incident reports from carriers concerning any damage or loss caused by hazardous material shipments.
- Prepared labels, placards, shipping papers and other documents required for shipping dangerous goods safely.
- Developed emergency response plans in case of accidents involving hazardous materials.
- Provided feedback on potential improvements in processes used when dealing with dangerous goods shipments.
- Assisted with the preparation of manifest documents for dangerous goods shipments.
- Monitored compliance with applicable laws and regulations governing the transport of dangerous goods.
- Collaborated with external vendors and suppliers on matters relating to the safe transport of hazardous materials.
- Identified, classified and segregated dangerous goods according to regulations.
- Advised customers on proper packaging requirements for their products prior to shipment as regulated by law.
- Ensured that personnel involved in the handling, loading and unloading and transporting of hazardous materials are properly trained in accordance with applicable regulations.
- Responded promptly to inquiries from customers about their orders containing potentially hazardous items.
- Provided technical guidance on the safe handling and transportation of hazardous materials.
- Performed quality control checks to ensure accuracy of documents related to dangerous goods shipments.
- Adhered to company safety procedures, OSHA requirements and DOT regulations.
- Supported internal and external auditing teams conducting impartial compliance reviews.
Manager of Operations/Shop Owner
La Plaza Market
Boston, MA
01.1989 - 01.2004
- Conducted regular audits of employee performance and provided feedback on areas of improvement.
- Investigated customer complaints related to product and service quality or delivery issues.
- Ensured compliance with relevant laws, regulations, industry standards. related to the operation of the business.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
- Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
- Negotiated contracts with vendors for services necessary for daily operations.
- Identified opportunities for process improvement initiatives through analysis of current processes and procedures.
- Oversaw inventory management activities including ordering supplies as needed.
- Developed and implemented operational policies and procedures to improve efficiency.
- Monitored team progress towards achieving milestones set forth in project plans.
- Implemented systems for tracking operational performance metrics.
- Prepared reports summarizing operational results against established goals and objectives.
- Ensured compliance with applicable laws and regulations related to operations.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Implemented quality control measures, achieving a reduction in defects and errors.
- Managed inventory levels, optimizing stock to meet demand without overstocking or shortages.
- Negotiated contracts with suppliers and vendors, improving terms and reducing expenses.
- Managed facility maintenance and upgrades, ensuring a safe and productive work environment.
- Analyzed operational data to identify trends, making data-driven decisions to improve performance.
- Hired and onboarded team members to meet immediate and expected demand.
- Oversaw daily operations, ensuring efficiency and effectiveness across all departments.
- Addressed customer concerns with suitable solutions.
- Enforced federal, state, local and company rules for safety and operations.
- Managed scheduling, training and inventory control.
- Oversaw financial management, budget management, accounting and payroll activities.
- Tracked and replenished inventory to maintain par levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Planned delivery routing, team workflows and promotional initiatives.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Delegated work to staff, setting priorities and goals.
- Handled customer inquiries, complaints, and returns professionally.
- Coordinated deliveries of goods from suppliers in a timely manner.
- Ensured compliance with safety regulations in the shop environment.
- Developed and implemented marketing strategies to increase sales.
- Planned in-store displays to attract shoppers and promote products.
- Organized special events such as promotional days or discounts to boost sales.
Telecommunications Technician
TMC
Boston, MA
01.1990 - 01.2001
- Replaced faulty components in telecommunications systems as needed.
- Assisted with training users in the use of various telecommunication devices and applications.
- Resolved customer complaints regarding telephone service or technical issues.
- Configured VoIP phones for customers on the company's private branch exchange.
- Created detailed documentation of all installed and configured telecommunications systems.
- Performed regular maintenance checks on telecom equipment to ensure proper functioning.
- Troubleshot network issues to identify root causes of problems.
- Assisted in developing strategies for improving customer satisfaction with existing telecom services.
- Responded quickly to emergency situations involving telecommunications systems malfunctions or outages.
- Recommended solutions for resolving customer complaints concerning telephone service or technical issues.
- Installed, set up and repaired devices and system components.
- Laid out cabling plans and ran through buildings to desired locations.
- Disassembled equipment, inspecting and tested wiring to locate and repair problems.
- Installed network interface devices and rearranged inside wiring.
- Analyzed technical manuals and diagrams to determine proper connections for data communication lines.
- Conducted site surveys to determine the best placement of telecommunications equipment.
- Documented all installation and repair work, maintaining accurate records for future reference.
- Read and interpreted technical drawings, maps and blueprints prior to starting tasks.
- Managed project timelines and budgets for telecommunications installations and upgrades.
- Installed, maintained, and repaired telecommunications systems, including VOIP, analog, and digital phone systems.
- Coordinated with vendors and service providers to ensure equipment was up to date and functioning properly.
- Designed wiring plans for new buildings and built renovations for data and voice communications.
- Measured, cut, spliced and installed wires and cables.
- Provided installation, service and maintenance for broadband internet and digital telephone service.
- Tested circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions.
- Ran wires between components and to outside cable systems.
- Tested connections to verify power supplies and communication link functionality.
Education
Electrician -
Martin Electrical & Technical School
Norwood, MA03-2011
High School Diploma -
Don Bosco Technical High School
Boston 06-1991
Some College (No Degree) -
Wentworth Institute of Technology
Boston, MASkills
- Advanced troubleshooting
- Security Protocols
- Software Installation
- Equipment Calibration
- Hardware Repair
- Mechanical Aptitude
- Active Listening
- Diagnostics expertise
- Multitasking
- Interpersonal Skills
- Time Management
- Adaptability
- Analytical Thinking
- Telephone and Email Communication
- Power tool mastery
- Preventive Maintenance
- Work Planning and Prioritization
Languages
Spanish
Native/ Bilingual
Affiliations
- Like to work in the garden, to travel, read and spend time with my family
Certification
- Journeyman Electrician
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Inspection - Inspected electrical systems, equipment and fixtures to identify safety hazards for replacement or repair.
- Oversaw multiple residential family properties totaling over 15 individual units.
- Maintained 90% or higher occupancy rate for entire length of employment.
Work Preference
Work Type
Full TimePart TimeContract WorkGig WorkLocation Preference
RemoteOn-SiteHybridImportant To Me
Flexible work hoursCompany CultureWork-life balanceCareer advancementWork from home optionHealthcare benefitsTimeline
ATM Technician
Cennox
08.2006 - 06.2024
Mortgage Loan Officer
Greater Boston Company
01.2004 - 11.2008
Dangerous Goods Specialist
FedEx
01.1999 - 06.2005
Landlord and Electrician
Self-employed
01.1998 - Current
Telecommunications Technician
TMC
01.1990 - 01.2001
Manager of Operations/Shop Owner
La Plaza Market
01.1989 - 01.2004
Electrician -
Martin Electrical & Technical School
High School Diploma -
Don Bosco Technical High School
Some College (No Degree) -
Wentworth Institute of Technology