Arcadis Solano
Miami,FL
Summary
Talented Telecommunications and Electronics Engineer with expertise in technical support, troubleshooting, and customer assistance. Proficient in hardware, software, and networking. Skilled in effectively communicating with clients of varying technical proficiency to swiftly and efficiently resolve issues. Committed to delivering exceptional customer service and upholding high-quality standards. Experienced in team leadership, coaching, and development. educator with strong background in social studies instruction. Passionate about teaching students and opening minds to various concepts and important events. Skilled at facilitating communication between parents, students and administrators to effectively support students' needs and promote quality education. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
27
27
years of professional experience
Work History
Receptionist
The Palace Suites
05.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Reduced incoming call response time by implementing an effective call routing system.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
Life Insurance Agent
Las Madrinas De Miami
04.2024 - Current
- Promoted customized methods for clients to achieve long-term financial goals
- Bred productive relationships to create pool of prospective clients from various sources by networking, cold calling and using referrals
- Developed and maintained long-term bonds with clients, resulting in trust and business continuity
- Offered compassion and guidance to clients when unfortunate life circumstances arose.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
Teacher in Social Science
B. H. Carroll Theological Institute
03.2024 - Current
- Assessed students' progress with class-specific and standardized tests and modified approaches to help all students excel
- Guided learning process toward achieving curriculum goals and established clear objectives for lessons, units and projects to help students accomplish targets.
Marketing Coordinator
BH Carroll Theological Seminary
01.2024 - Current
- Worked closely with marketing and cross-functional teams to create promotions and support special events
- Assisted managers with client presentation preparation and proofreading
- Monitored emerging trends and provided insightful marketing analyses
- Assisted with media buying negotiation and advertising placement.
Substitute Teacher
Kelly Educational System
12.2023 - Current
- Delivered lesson plans and engaged with students for duration of teacher absence
- Managed and implemented classroom activities in alignment with student learning goals
- Monitored appropriate use and care of classroom equipment, materials and facilities
- Conferred with parents or guardians and counselors to resolve students' behavioral and academic problems
- Assisted students needing extra help by offering tutoring and preparing remedial programs
- Worked with classroom teacher assistants and support staff to implement teacher's lesson plans
- Organized and supervised classroom games and other recreational activities to promote physical, mental and social development
- Maintained safe and healthy learning environment
- Fostered safe and productive learning environment by maintaining discipline and classroom control
- Assumed responsibility for overseeing pupil behavior in class and during lunch and recess periods
- Demonstrated commitment to use of various behavioral approaches to motivate student learning.
Lead Pastor
Convencion Bautista Oriental De Cuba
10.2005 - 03.2022
- Performed one-on-one and couples counseling and intervened in crisis situations
- Developed ministry leaders and teams for different areas of service based on church goals and service objectives
- Organized spirituality groups and conducted classes to motivate members to accept change
- Demonstrated strong leadership by making difficult decisions and willingly undertaking projects with many obstacles
- Counseled individuals regarding personal choices and lifestyles
- Administered religious rites on behalf of church members and community.
Senior System Network Administrator
Banco Popular De Ahorro
09.1997 - 10.2005
- Installed and configured new hardware for users' desktop computer stations
- Coordinated with network teams, system engineers and PC desktop technicians to maintain smooth operation of multi-user computer systems
- Completed quarterly preventive maintenance assessments on client servers using company standards and processes
- Assisted clients with installing, configuring and using system devices such as desktop computers.
Education
Telecommunication & Electronic Engineering - Computer Networking And Telecommunications
Universidad De Oriente - Santiago De Cuba
Santiago De Cuba, CubaPh.D. - New Testament
B.H. Carroll Theological Institute
Irving, TX02.2025
Greek Language At Master Level - Biblical Languages
New Orleans Baptist Theological Seminary
New Orleans, LA07.2015
Master of Arts - Theology
B.H. Carroll Theological Institute
Irving, TX10.2014
Hebrew Biblical Language At Master Level - Biblical Languages
New Orleans Baptist Theological Seminary
New Orleans, LA07.2014
Bachelor in Theology - Theology And Pastoral
Eastern Cuban Baptist Theological Seminary
Santiago De Cuba, Cuba02.2005
Skills
- Bilingual
- Researcher
- Technical Support
- Problem Solving
- Trainer
- Team Worker
- Teachable
- Hardware and Software
- Networking
- Customer Service
- Sales
- Effective Communication
- Tools: Microsoft Office, Systems Diagnostic Tools Standardized testing
- Policy implementation
- Progress monitoring
- Classroom management
- Verbal and written communication
- Customer/Client relations
- Customer and client relations
- Scheduling
- Organization skills
- Time Management
- Telephone skills
- Data Entry
Walk, flowers, plant trees
I use to walk everyday around a lake in my neighborhood. I love flowers, especially if I have to offers as a gift. I love to plant threes too.
Languages
Spanish
Native or Bilingual
English
Full Professional
German
Elementary
Portuguese
Elementary
Hebrew
Elementary
Greek
Elementary
Timeline
Receptionist
The Palace Suites
05.2024 - Current
Life Insurance Agent
Las Madrinas De Miami
04.2024 - Current
Teacher in Social Science
B. H. Carroll Theological Institute
03.2024 - Current
Marketing Coordinator
BH Carroll Theological Seminary
01.2024 - Current
Substitute Teacher
Kelly Educational System
12.2023 - Current
Lead Pastor
Convencion Bautista Oriental De Cuba
10.2005 - 03.2022
Senior System Network Administrator
Banco Popular De Ahorro
09.1997 - 10.2005
Telecommunication & Electronic Engineering - Computer Networking And Telecommunications
Universidad De Oriente - Santiago De Cuba
Ph.D. - New Testament
B.H. Carroll Theological Institute
Greek Language At Master Level - Biblical Languages
New Orleans Baptist Theological Seminary
Master of Arts - Theology
B.H. Carroll Theological Institute
Hebrew Biblical Language At Master Level - Biblical Languages
New Orleans Baptist Theological Seminary
Bachelor in Theology - Theology And Pastoral
Eastern Cuban Baptist Theological Seminary
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