Arce Anacio-Engebretsen
Auburn,United States
Summary
Dynamic and results-driven professional with a strong background in hospitality operations. Proven track record of enhancing guest experiences and increasing revenue through effective leadership and teamwork. Demonstrates exceptional work ethic and ability to thrive under pressure, consistently meeting operational standards. Committed to continuous personal and professional development in a challenging environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Store Manager
Kura Sushi USA
01.2023 - 07.2025
- Approved payroll submissions for employees to ensure timely processing.
- Reconciled daily sales transactions to accurately log revenue and balance accounts.
- Maintained inventory controls and organized backroom to optimize stock management.
- Scheduled store shifts based on customer forecasts and employee capabilities.
- Managed cash control and executed store opening and closing procedures.
- Rotated merchandise displays to highlight new products and promotions.
- Fostered team collaboration by promoting a positive work environment focused on success.
- Trained, mentored, and recruited staff to enhance team performance and productivity.
Assistant Store Manager
Kura Revolving Sushi Bar
07.2022 - 01.2023
- Maintained positive customer relationships by promptly addressing service inquiries.
- Identified and resolved operational issues through proactive store walkthroughs.
- Processed credit, debit, and cash transactions, ensuring accurate change return.
- Managed opening and closing procedures while recommending efficiency enhancements.
- Verified inventory counts to meet monthly budget compliance and compiled financial data.
- Analyzed customer feedback to implement strategies that improved overall experience.
- Created secure work environments, prioritizing employee safety and well-being.
- Tracked employee attendance and addressed issues swiftly to prevent recurrence.
Assistant Manager
Chipotle Restaurant
01.2022 - 06.2022
- Monitored cash intake and deposit records, enhancing accuracy and minimizing discrepancies.
- Delivered exceptional customer service, generating repeat business through strong relationships.
- Provided hands-on assistance to customers, assessing needs and staying informed on preferences.
- Conducted regular inventory counts to verify stock levels and forecast future needs.
- Supervised daily operations to meet performance, quality, and service standards.
- Performed employee evaluations and delivered constructive feedback for continuous improvement.
- Managed opening and closing procedures, ensuring effective shift transitions and operational strategies.
- Established team priorities, maintained schedules, and tracked performance metrics.
Store Manager
Panda Express
01.2021 - 01.2022
- Supervised front counter operations, addressing customer inquiries about products.
- Coached sales associates on product knowledge and sales techniques, enhancing customer satisfaction ratings.
- Managed creation of engaging merchandise displays to attract store customers.
- Fostered customer relationships through effective interaction and communication.
- Recruited and trained personnel, establishing key functions and outlining position scopes.
- Monitored cash discrepancies, inventory shrinkage, and incidents of drive-off.
- Resolved customer issues to support staff and uphold high service standards.
- Maintained inventory controls and organized backroom to streamline ordering processes.
Assistant Manager
Panda Express
07.2020 - 01.2021
- Resolved conflicts with unhappy customers while maintaining professionalism.
- Cultivated positive rapport among employees to boost morale and retention.
- Monitored cash intake and deposit records, enhancing accuracy and reducing discrepancies.
- Assisted customers by assessing needs and staying updated on consumer preferences.
- Completed regular inventory counts to verify stock levels and anticipate future demands.
- Supervised daily operations to ensure adherence to quality standards and service expectations.
- Conducted performance evaluations and provided constructive feedback to team members.
- Managed opening and closing procedures while monitoring shifts for operational efficiency.
Education
BBA - Tourism And Hospitality
Polytechnic University of The Philippines
Manila Philippines03-1998
Accomplishments
- Supervised team of 34 staff members.
- Increased sales by 115% by coaching assistant managers on fulfilling food by making sure guest coefficient numbers matches numbers of plates on the belt vs numbers of food disposed by automatic disposal machine to minimize food wastages.
- Managed a store that exceeded company expectations in every category during the 1 quarter.
- Achieved the 22nd national store ranking within 2 years.
- Managed a store that exceeded company expectations in every category during the 1 st quarter.
- Won "Team Star " Award for best customer service June 2011
Certification
ServSafe Certification
Certificate Number : 19978110
Expiration Date: 11/11/2025
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Store Manager
Kura Sushi USA
01.2023 - 07.2025
Assistant Store Manager
Kura Revolving Sushi Bar
07.2022 - 01.2023
Assistant Manager
Chipotle Restaurant
01.2022 - 06.2022
Store Manager
Panda Express
01.2021 - 01.2022
Assistant Manager
Panda Express
07.2020 - 01.2021
BBA - Tourism And Hospitality
Polytechnic University of The Philippines