Arce Anacio-Engebretsen
Auburn,United States
Summary
Highly standard, young, talented with strong extrovert and determined character focus on the operation.
Energetic, innovative team player with a good record of service in the Hospitality and a hard worker who is having
leadership skills, taking responsibilities, handling the guest to the standard of operation through understanding
and have a proven ability to increase the revenue and maintain the required standards at all time and can work
under pressure even long hours and having excellent team work spirit.
I am a very enthusiastic and social person. I get along well with different kind of people and people of different
ages. I am willing to speak and learn languages and ready to serve customers. My work ethic is very high and as an
employee I am conscientious and precise.
I am seeking a position where I can better assist a guest with a knowledgeable helping hand accompanied by a
warm friendly smile, resulting in a great experience of which will be recommended to others. And a company that
offers a variety of opportunities for career development. And a challenging environment where I can contribute
my full support, skills and knowledge for the growth of the company while I grow myself and enjoy the job that I
am doing.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Store Manager
Kura Sushi USA
01.2023 - 07.2025
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Assisted with hiring, training and mentoring new staff members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Assistant Store Manager
Kura Revolving Sushi Bar
07.2022 - 01.2023
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Assistant Manager
Chipotle Restaurant
01.2022 - 06.2022
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Conducted performance evaluations and provided constructive feedback to employees.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Store Manager
Panda Express
01.2021 - 01.2022
- Supervised guests at front counter, answering questions regarding products.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
Assistant Manager
Panda Express
07.2020 - 01.2021
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Conducted performance evaluations and provided constructive feedback to employees.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
BBA - Tourism And Hospitality
Polytechnic University of The Philippines
03-1998
Skills
- Personnel development
- Store operations oversight
- Operational budgeting
- Promotional planning
- Inventory management
- Accurate cash handling
- Leadership development
- Multitasking and organization
- Talent recruitment
- Delegating work
- Staff supervision
- Opening and closing procedures
- Supply ordering
- Team building and leadership
- Employee scheduling
- Operations oversight
- MS office proficient
- Employee terminations
- Team leadership
- Work Planning and Prioritization
- Customer response
- Customer service
- Expense tracking
- Flexible schedule
- Order management
- Policies and procedures
- Documentation and reporting
- Friendly and positive
- Store opening and closing
- Customer service management
- Store opening and closing procedures
- Staff management
- Training and mentoring
- Recruitment and hiring
- Inventory control
- Shift scheduling
- Goals and performance
- Employee supervision and motivation
- Inventory forecasting
- Cash management
- Verbal and written communication
- Operations
- Inventory oversight
- Recruiting and hiring
- Relationship building and management
Accomplishments
- Supervised team of 34 staff members.
- Increased sales by 115% by coaching assistant managers on fulfilling food by making sure guest coefficient numbers matches numbers of plates on the belt vs numbers of food disposed by automatic disposal machine to minimize food wastages.
- Managed a store that exceeded company expectations in every category during the 1 quarter.
- Achieved the 22nd national store ranking within 2 years.
- Managed a store that exceeded company expectations in every category during the 1 st quarter.
- Won "Team Star " Award for best customer service June 2011
- Supervised team of 8staff members.
- Promoted as Bar Supervisor September 2011 in Constance Moofushi Resort maldives
- FSA Health and Safety Course 2012 at Constance Moofushi Resort
- WSET Highlights on the Wine of the World 2012 at Constance Moofushi Resort
- Jose Cuervo Tequila Training 2012 at Constance Moofushi Resort
- Simdi Bartenders Seminar and Competition 2012 at Kurumba Resort Maldives
- Constance Bright Training Program 2012
- Trip Advisor Award 2012 for hard work, dedication and perseverance 2012 at Constance Moofushi Resort
- WOW Award for delivering high standards of service 2013 at Constance Moofushi Resort
- Advance Open Water Diver Course 2013 at Constance Moofushi Resort
- FSA Supervising Food and Safety Course 2013 held at Constance Moofushi Resort
- Journey Training March 2014 at Atmosphere Kanifushi Resort
- International Bartenders Course May 2015 held at Bandos Resort
Certification
ServSafe Certification
Certificate Number : 19978110
Expiration Date: 11/11/2025
Languages
English
Native or Bilingual
Spanish
Professional Working
Interests
- Enjoy experimenting with different ingredients and flavors in the kitchen.
- Animal Care
- Strategy Games
- Gardening
- Music
- DIY and Home Improvement
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination.
- Crafting and DIY Projects
- Cooking
- Historical Exploration
- Road Trips
- Personal Development and Self-Improvement
Timeline
Store Manager
Kura Sushi USA
01.2023 - 07.2025
Assistant Store Manager
Kura Revolving Sushi Bar
07.2022 - 01.2023
Assistant Manager
Chipotle Restaurant
01.2022 - 06.2022
Store Manager
Panda Express
01.2021 - 01.2022
Assistant Manager
Panda Express
07.2020 - 01.2021
BBA - Tourism And Hospitality
Polytechnic University of The Philippines