ARCELIA BEDOYA
Calexico,CA
Summary
Newly Certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort.
Overview
18
18
years of professional experience
2013
2013
years of post-secondary education
Work History
Phlebotomist/Donor Center Technician/Plasma Processor
Grifols Plasma Donation Center
Calexico, USA
01.2024 - Current
- As a Phlebotomist: Experienced in managing blood donor interactions and ensuring an empathetic and respectful experience.
- Knowledgeable in processing plasma donations, including preparation, testing, and storage protocols.
- Strong attention to detail and organizational skills in maintaining accurate records and documentation.
- Exceptional interpersonal communication skills, fostering rapport with patients and colleagues alike.
- Committed to ongoing professional development and staying updated with industry best practices.
- Assist in determining the suitability of donors.
- Establish rapport with donors to ensure overall customer happiness while ensuring donor confidentiality.
- Respond to and assist with handling donor reactions.
- Monitors donors and equipment to ensure health of donors and quality of product.
- Sets up, disconnects, and operates the automated plasmapheresis machines.
- Disconnects and disposes of all contaminated disposable equipment.
- As a Donor Center Technician: conduct pre-donation medical screening.
- Interaction and responsiveness to customer needs.
- Assesses donor suitability and engages in set-up.
- Provides appropriate feedback to ineligible donor candidates.
- Ensures all donor screening information is complete.
- As a Plasma Processor: Collects and processes donor samples for processing and testing.
- Records weight of product and samples.
- Labels samples and freezes units for final packing within the required time frame.
- Packs units for final shipment; packs samples and prepares a shipping box to send samples to the testing lab.
- Monitors stored products and reports working conditions of equipment.
- Maintains active communication and quality.
- Collected blood samples from donors using sterile techniques.
- Ensured donor safety and comfort during plasma donation procedures.
- Educated donors on the donation process and post-donation care.
- Collaborated with team members to streamline donation procedures.
- Monitored vital signs of donors throughout the donation process.
- Followed all safety protocols and regulations in plasma collection activities.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Assisted in the training of new phlebotomists.
- Responded quickly and effectively to emergency situations.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Monitored inventory levels of supplies used in phlebotomy services.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Reported any abnormal results or trends to supervisor or laboratory manager.
- Calibrated equipment according to manufacturer specifications.
- Scheduled appointments and managed patient flow to minimize wait times.
- Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
- Collaborated with healthcare teams to enhance patient care and improve specimen collection processes.
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
- Counseled patients to ease fears, explain procedures, and enhance cooperation during blood draws.
- Assessed plasma collection machines for proper functionality.
- Collected blood samples from donors following strict safety protocols.
- Prepared and maintained donation equipment for optimal operation.
- Assisted donors with pre-donation screening and post-donation care.
- Ensured cleanliness and organization of workstations throughout shifts.
- Educated donors about the plasma donation process and its benefits.
- Managed donor flow to minimize wait times during peak hours.
- Performed venipuncture and other blood collection procedures according to established standards.
- Provided excellent customer service while interacting with patients.
Surgical nurse
Hospital Arce Quiñones
Mexicali, B.C.
12.2021 - 12.2023
- Assisted in pre-operative patient assessments and preparation for surgeries.
- Monitored vital signs and reported changes to the surgical team promptly.
- Ensured sterile environments by maintaining surgical instruments and equipment cleanliness.
- Collaborated with surgeons and anesthesiologists during surgical procedures for optimal care.
- Educated patients on post-operative care instructions to promote recovery.
- Documented patient information accurately in electronic health records systems.
- Responded to emergencies by providing immediate nursing interventions as needed.
- Responded quickly and calmly to emergency situations that may arise during a surgical procedure.
- Maintained accurate surgical records in compliance with hospital policies and procedures.
- Documented all relevant information regarding patient's medical history, allergies. prior to surgery.
- Performed wound dressing changes following prescribed orders from the physician.
- Recorded patient outcomes, new post-operative prescriptions and other information in patient charts.
- Provided patient education on preoperative and postoperative care instructions.
- Administered medications as prescribed by the surgeon according to established protocols.
- Informed patients, family members, and caregivers of physician instructions for post-operative at-home care.
- Maintained aseptic environment to prevent patient infections or other unwanted outcomes.
- Provided emotional support to patients and their families before, during and after surgeries.
- Monitored vital signs of patients pre-operatively, intra-operatively and post-operatively.
- Analyzed patient chart data and identification to verify accurate information.
- Reported any abnormal findings or changes in patient's condition immediately to the attending physician.
- Transported patients to holding area to prepare for operating procedures.
- Sterilized and arranged operating equipment and instruments to prepare room for surgery.
Asisten manager
American Eagle Outfitters, Inc
El Centro, California
03.2008 - 12.2010
- Led team to deliver exceptional customer service and enhance shopping experiences.
- Managed inventory levels to ensure product availability and reduce stock discrepancies.
- Trained and mentored staff on sales techniques and product knowledge for improved performance.
Education
CERTIFICATE OF NURSING -
Grupo Castillo Nursing Course
Mexicali, Baja CaliforniaOpen High School of The Minitry of Education
Mexicali, Baja CaliforniaSurgical Nurse - Surgical Nurse
Diplomado
Clinical Sampling And Laboratory Use - Clinical Sampling And Laboratory Use
Diplomado
Skills
- Safe use of PPE
- Customer Service
- Locate veins
- Time management
- Biohazard waste management
- Sterilizing
- Labeling
- Venipuncture techniques
- Blood processing
- Safety protocols
- Medical documentation
- Plasma collection
- Customer relationship management
- Vital signs monitoring
- Inventory management
- Team collaboration
- Patient education
- Problem solving
- Emergency response
- Training others
- Patient preparation
- Anatomy and physiology
- Process improvement initiatives
- Venipuncture expertise
- Health and safety
- Sample storage
- Specimen handling
- Personal protective equipment usage
- Sample labeling
- Laboratory procedures understanding
- Butterfly needle technique
- Blood collection
- Blood collection techniques
- Quality control
- Venipuncture
- Specimen labeling procedures
- Patient assessment
- Health education
- Syringe method
- Intravenous Techniques
- Quality control guidelines
Timeline
Phlebotomist/Donor Center Technician/Plasma Processor
Grifols Plasma Donation Center
01.2024 - Current
Surgical nurse
Hospital Arce Quiñones
12.2021 - 12.2023
Asisten manager
American Eagle Outfitters, Inc
03.2008 - 12.2010
CERTIFICATE OF NURSING -
Grupo Castillo Nursing Course
Open High School of The Minitry of Education
Surgical Nurse - Surgical Nurse
Diplomado
Clinical Sampling And Laboratory Use - Clinical Sampling And Laboratory Use
Diplomado