Arcelia Cervantes
Palos Hills,IL
Summary
Adept at conflict de-escalation and relationship management, I significantly enhanced community trust and reduced criminal activity in my role at the Chicago Police Department. Leveraging critical thinking and comprehensive report writing skills, I streamlined collections processes at Mitshui L.O.M., improving debt recovery rates.
Overview
32
32
years of professional experience
Work History
Police Officer
Chicago Police Department
12.2000 - 02.2021
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
- Reduced criminal activity in assigned areas through proactive policing and community engagement.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Testified effectively in court, contributing to successful prosecutions of offenders.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Enforced traffic laws diligently, promoting road safety and reducing accident rates.
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
- Conducted preliminary investigations at scenes of major crimes.
- Managed crowd control during events, ensuring public safety while minimizing disruptions to attendees or surrounding communities.
- Apprehended suspects, read Miranda Rights, and transported offenders to jail.
- Mentored junior officers on the importance of ethical behavior, accountability, and professionalism in their role as public servants.
- Developed strong rapport with local businesses owners to address concerns about crime or vandalism affecting their establishments.
- Issued traffic citations and electronic tickets for violations of traffic laws.
- Supported supervisors with administrative tasks such as scheduling shifts and managing equipment inventory, increasing department efficiency and organization.
- Responded to emergency calls to provide assistance to citizens in need.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Monitored crowded public areas and events to mitigate risk and promote safety.
Credit and Collection Analyst
Mitshui M.O.L.
05.1989 - 12.2000
- Coordinated with legal counsel on complex cases, ensuring appropriate actions were taken to protect company interests and recover outstanding debts.
- Successfully resolved disputes through effective negotiation skills, preserving positive client relationships throughout the collections process.
- Improved credit analysis accuracy by streamlining data collection and report generation processes.
- Enhanced debt recovery rates by implementing effective collection strategies and tactics.
- Reduced delinquency rates with proactive monitoring of customer accounts and timely followups.
- Implemented robust monitoring systems to proactively identify high-risk accounts, enabling targeted collection efforts.
- Negotiated payment plans with delinquent customers, achieving successful repayment outcomes without legal intervention.
- Developed strong relationships with clients to facilitate negotiations and improve payment terms.
- Maintained compliance with regulatory requirements in all aspects of the credit and collections function.
- Streamlined internal communication channels between departments involved in the collections process, fostering improved collaboration toward common goals.
- Produced detailed monthly reports for senior management review, highlighting key metrics and trends related to outstanding receivables.
- Increased efficiency in collections, utilizing advanced software tools for tracking and reporting purposes.
- Monitored credit accounts routinely to identify and mitigate issues and prevent losses.
- Collaborated with other teams to identify and mitigate risks impacting organization.
- Maintained accurate records of customer accounts, payments and payment plans.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Worked with customer to create debt repayment plan based on current financial condition.
- Established relationships with customers to encourage payment of delinquent accounts.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Processed debtor payments and updated accounts to reflect new balance.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
Education
Associate of Arts - Liberal Arts And General Studies
City Colleges of Chicago - Wilbur Wright College
Chicago, IL01.1985
Skills
- Report Writing
- Integrity and Honesty
- Conflict de-escalation
- Relationship building and management
- De-Escalation Techniques
- Patience and Empathy
- Community Engagement
- Planning and coordination
- Human relations
- Physical Fitness
- Cultural Awareness
- Mental Resilience
- Staff Management
- Schedule setting
- Multilingualism
- Critical Thinking
Accomplishments
.
- Earned a life-saving medal in 2009.
- Achieved positive results by completing tuition reimbursements for members of the chicago police department with accuracy and efficiency.
- Achieved positive results by effectively establishing a professional relationship with customers and negotiating delinquent accounts for a positive resolutions by establishing a comprehensive payment plan.
physical fitness, reading, gardening and travel
Through out my life I have enjoyed keeping myself fit physically and mentally. I also enjoy reading masteries novels and autobiographies. I enjoy traveling and experiencing other cultures.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Police Officer
Chicago Police Department
12.2000 - 02.2021
Credit and Collection Analyst
Mitshui M.O.L.
05.1989 - 12.2000
Associate of Arts - Liberal Arts And General Studies
City Colleges of Chicago - Wilbur Wright College