Arcelia Duque
Pasadena,MD
Summary
Focused Sales Associate successful at multi-tasking and delivering prompt and friendly service to all customers. Maintains a positive attitude and a great sense of humor during peak hours.
Overview
10
10
years of professional experience
Work History
Sales Associate
Zumiez
Annapolis, MD
10.2016 - 07.2017
- Maintained established merchandising standards, including window, sales floor and promotional displays.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Answered customer telephone calls promptly and in an appropriate manner.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Followed merchandising guidelines to present visually appealing displays.
- Verified that all customers received receipts for their purchases.
- Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
- Educated customers about the brand to incite excitement about the company’s mission and values.
- Welcomed customers into the store and helped them locate items.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Identified potential shoplifters and alerted management.
- Alerted customers to upcoming sales events and promotions.
- Cleaned and organized the store, including the checkout desk and displays.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Worked collaboratively in team environment.
- Prepared outgoing shipments.
- Kept work areas clean and neat at all times.
- Reported incidents to management.
- Suggested accessories and complementary purchases.
Sales Associate
Rosie's Posies
Crownsville, MD
08.2015 - Current
- Trained new sales associates each quarter.
- Mentored new sales associates to contribute to the store’s positive culture.
- Prepared merchandise for sales floor.
- Wrote, negotiated and finalized sales contracts.
- Proposed innovative marketing ideas.
- Worked collaboratively in team environment.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Welcomed customers into the store and helped them locate items.
- Educated customers about the brand to incite excitement about the company’s mission and values.
Waitress
Ledo Pizza
Severna Park, MD
07.2017 - Current
- Assertively upsold alcoholic beverages, appetizers and desserts.
- Developed and maintained positive working relationships with others to reach business goals.
- Routinely cleaned work areas, glassware and silverware throughout each shift.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Maintained clean dining room, lobby and service areas at all times.
- Routinely carried large loads of dishes to kitchen for washing.
- Folded napkins throughout the day to maintain an adequate supply.
- Served beverages, breads and butter and replenished items as necessary.
- Stocked and maintained cleanliness of stations.
- Quickly set up and cleared tables and stocked all service stations.
- Bussed and reset tables and kept dining room and work areas clean.
- Sorted, soaked and washed flatware.
- Routinely removed trash and debris from restaurant.
- Assisted with guest inquiries, take-out orders and restaurant cleanliness.
- Maintained complete knowledge of restaurant menu, including daily specials.
- Effectively listened to, understood and clarified guest concerns and issues.
- Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.
- Assisted co-workers whenever possible.
- Bussed, cleared, cleaned and set tables in a quiet and efficient manner.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Inventoried and restocked items throughout day.
- Provided friendly and attentive service.
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Immediately reported accidents, injuries or unsafe work conditions to manager.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Consistently provided professional, friendly and engaging service.
Education
High School Diploma - undefined
Broadneck High School
Annapolis, MD2018
Skills
- Money handling
- Team leadership
- Presentation skills
- Problem-solving
- Customer service
- Up-selling capability
- Cash handling expert
- Organized and efficient server
- American Sign Language fluency
- Critical thinking
- Time management
- Employee training and development
- Flexible schedule capability
- Quick problem solver
Timeline
Waitress
Ledo Pizza
07.2017 - Current
Sales Associate
Zumiez
10.2016 - 07.2017
Sales Associate
Rosie's Posies
08.2015 - Current
High School Diploma - undefined
Broadneck High School