Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Arcelia Frescas

Las Vegas,NV

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

26
26
years of professional experience

Work History

New Patient Coordinator

Hope Cancer of Nevada
Las Vegas, NV
06.2022 - Current
  • Assist in scheduling appointments for new patients, ensuring that all relevant information is collected and entered into the patient database accurately.
  • Respond promptly to telephone inquiries from potential new patients regarding services offered.
  • Coordinate patient intake processes, including obtaining medical records from outside sources, verifying insurance eligibility, collecting co-pays and scheduling follow up visits as needed.
  • Ensure that all documentation related to patient registration is completed accurately and in compliance with HIPAA regulations.
  • Serve as a liaison between physicians, nurses, technicians and other medical personnel when coordinating appointments for specialty treatments.
  • Troubleshoot and resolve complex customer service issues to enhance patient and family experience.
  • Provide leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Assure regulatory compliance and professionalism across patient service.
  • Maintain a high level of customer service while interacting with both internal staff and external customers.
  • Collaborate closely with clinical staff members to ensure that all necessary documents are obtained prior to treatment being rendered.
  • Perform administrative tasks such as filing documents, entering data into the system, preparing letters or reports as requested by management team members.
  • Provide detailed explanations of insurance coverage and payment options to new patients.

Status Board Operator

Luxor Hotel and Casino
Las Vegas, NV
03.2019 - 06.2022
  • Created reports for management based on information from the status board.
  • Monitored and updated the status board with changes in production or inventory levels.
  • Operated status board to display current production and inventory levels.
  • Researched and implemented new technologies that could improve functionality of the system.
  • Participated in meetings with other departments to discuss possible improvements to existing processes related to the operation of the status board.
  • Updated documentation related to operating procedures for using and maintaining the system.
  • Performed quality assurance checks on all incoming data before entering it into system.
  • Tracked performance metrics associated with usage of system, providing feedback when necessary.
  • Identified potential areas of improvement within existing processes involving utilization of system.
  • Verified each completed room against standard plans to maintain consistency.
  • Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.

Manager of Operations

Video Audio Specialist INC.
Las Vegas, NV
03.1998 - 05.2021
  • Developed and implemented operational policies and procedures to ensure efficient business operations.
  • Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
  • Analyzed data to identify trends in customer service issues, financials, staffing needs., to make informed decisions regarding operations.
  • Created and managed budgets for operational departments and monitored progress against goals.
  • Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
  • Collaborated with other managers across the organization to develop strategies that support overall company objectives.
  • Conducted regular audits of employee performance and provided feedback on areas of improvement.
  • Identified opportunities for process improvement initiatives through analysis of current processes and procedures.
  • Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
  • Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
  • Prepared reports summarizing operational results against established goals and objectives.

Education

High School Diploma -

Austin High School
El Paso, TX

Skills

  • HIPAA Compliance
  • Healthcare Knowledge
  • Office Administration
  • Follow-Up Skills
  • Appointment Setting
  • Insurance Verification
  • Organizational Skills
  • Performance Improvement
  • Cross-Functional Teamwork
  • Regulatory Compliance
  • Goal Setting
  • Quality Assurance
  • Attention to Detail
  • Strategic Planning
  • Patient Relations
  • Interdepartmental Collaboration

References

References available upon request.

Timeline

New Patient Coordinator

Hope Cancer of Nevada
06.2022 - Current

Status Board Operator

Luxor Hotel and Casino
03.2019 - 06.2022

Manager of Operations

Video Audio Specialist INC.
03.1998 - 05.2021

High School Diploma -

Austin High School

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Arcelia Frescas