Arcelia Rodriguez
Houston
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Program
V Care clinics
Houston
12.2022 - Current
- Helping people with low income get free medical benefits
- Called patients to confirm scheduled appointments and obtain additional details.
- Entered insurance, demographics and health history into patient database.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Conducted patient intake interviews to collect medical information and insurance details.
- Scheduled and confirmed appointments.
- Produced well-written, comprehensive reports and documents.
- Performed accounting or financial analysis.
- Called no shows and cancellations to reschedule.
- Provided exceptional customer service through effective telephone communication and follow-ups.
- Answered telephones and directed calls to appropriate staff members.
- Balanced customer schedules, employee availability and maximum load levels while scheduling appointments.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Customer Service Representative
RCA Memorial Hermann hospital TMC
Houston
08.2023 - 12.2024
- Assisted patients in the Emergency Room with enrolling in coverage programs, including Medicaid for adults and children
- Screened patients for eligibility and guided them through application processes for various healthcare coverage options
- Explained insurance and financial assistance options in a clear, patient-friendly way during high-stress situations
- Collaborated with medical staff to ensure patients received timely care while addressing coverage and billing concerns
- Maintained accurate patient information and documentation in compliance with hospital policies
- Provided compassionate support to patients and families while handling sensitive financial and personal information
- Helped reduce uninsured visits by connecting eligible patients to appropriate coverage programs
Education
High School Diploma -
Yates High School
Houston, TX06-2021
Skills
- Customer Service
- Team Leadership
- Telephone Management
- Chart Updating
- Insurance Verification
- High-Volume Call Reception
- Willingness to Learn
- Outgoing and Friendly
- Fluent in [Spanish]
- Work Planning and Prioritization
- Problem-Solving
- Patient eligibility
- Documentation accuracy
- HIPAA compliance
- Medicaid guidelines
Timeline
Customer Service Representative
RCA Memorial Hermann hospital TMC
08.2023 - 12.2024
Program
V Care clinics
12.2022 - Current
High School Diploma -
Yates High School