Arcenia Johnson
Baton Rouge,LA
Summary
Dynamic Assistant Manager with a proven track record at Sonic, excelling in customer service and team leadership. Enhanced operational efficiency through strategic staff training and effective inventory management, resulting in improved service delivery. Skilled in money handling and decision-making, fostering a positive work environment while driving team performance. 27 years of experience in the restaurant Industry.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Assistant Manager
Sonic
02.2021 - Current
- Assisted in managing daily operations and ensuring compliance with company policies
- Coordinated staff schedules to optimize productivity and customer service
- Trained new employees on operational procedures and best practices
- Monitored inventory levels and placed orders to maintain stock availability
- Implemented strategies to enhance team performance and service delivery
- Led team meetings to align goals and communicate company updates
- Analyzed customer feedback to identify areas for service improvement
- Developed training materials to improve onboarding processes for new hires
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Oversaw daily operations to maintain store cleanliness and organization.
Delivery Contactor
GrubHub
03.2020 - Current
- Delivered food orders efficiently to ensure customer satisfaction and timely service.
- Navigated delivery routes using GPS technology to optimize travel time and reduce delays.
- Communicated effectively with customers regarding order status and delivery updates.
- Maintained vehicle cleanliness and ensured compliance with safety standards during operations.
Package Handler
UPS
10.2022 - 02.2023
- Loaded and unloaded packages from delivery vehicles with attention to safety protocols.
- Collaborated with team members to ensure timely processing of shipments.
- Maintained cleanliness and organization of work area to promote operational efficiency.
- Assisted in identifying damaged packages for proper handling and reporting.
- Processed incoming and outgoing shipments using handheld scanners and tracking software.
- Followed safety guidelines to minimize workplace accidents and injuries.
- Adapted quickly to changing workloads and priorities during peak seasons.
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
General Manager
Pizza Hut
03.2015 - 03.2020
- Oversaw daily restaurant operations, ensuring compliance with quality and safety standards.
- Implemented training programs to enhance staff performance and service efficiency.
- Developed customer service initiatives that improved guest satisfaction ratings.
- Analyzed sales data to optimize inventory management and reduce waste.
- Coordinated marketing strategies to increase brand visibility and drive sales growth.
- Led team meetings to foster communication and address operational challenges effectively.
- Established performance metrics to evaluate staff productivity and operational success.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reduced operational risks while organizing data to forecast performance trends.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Raised property accuracy and accountability by creating new automated tracking method.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Saute' Cook
LaMadeliene Cafe
05.2017 - 12.2018
- Prepared and sautéed ingredients following standardized recipes for quality and consistency.
- Maintained cleanliness and organization of workstations to comply with health and safety regulations.
- Assisted in inventory management by tracking ingredient usage and notifying supervisors of shortages.
- Collaborated with kitchen staff to ensure timely service during peak hours, optimizing workflow efficiency.
- Trained new cooks on proper techniques for sautéing, ensuring adherence to culinary best practices.
- Implemented effective time management strategies to enhance meal preparation speed without compromising quality.
- Contributed to menu development by providing feedback on ingredient pairings and seasonal offerings.
- Covered, dated, rotated and properly stored food items to preserve quality and freshness.
- Organized server tickets to expedite food orders.
- Sauteed and seasoned meats, pastas and vegetables to customer taste preference.
- Maintained neat appearance and clean uniform to project professionalism to customers.
- Prepared sauces and garnishes to complement sauteed menu items.
- Set up and maintained saute station to facilitate kitchen operations.
- Liaised with sous chef throughout shift to obtain food prep and kitchen management instructions.
- Adhered to safety procedures for operating and cleaning kitchen tools and machinery to avoid injury.
- Performed thorough quality checks of food plating and presentation.
- Notified kitchen manager of shortages to maintain inventory.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Prepared and cooked meals according to recipes and customer specifications.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Monitored food quality and presentation to maintain high standards.
- Maintained smooth and timely operations in preparation and delivery of meals.
- Trained new kitchen staff on food safety, preparation and cooking techniques.
Line Cook
Parrain's Seafood
03.2014 - 04.2017
- Prepared and cooked seafood dishes according to standard recipes and quality guidelines.
- Maintained cleanliness and organization of kitchen workspace and equipment for efficient operations.
- Collaborated with team members to ensure timely service during peak hours.
- Monitored inventory levels, ensuring availability of fresh ingredients while minimizing waste.
- Assisted in training new cooks on food preparation techniques and kitchen safety protocols.
- Implemented portion control measures to maintain consistency in dish presentation and flavor.
- Adapted quickly to changing menu items and special requests from customers to enhance satisfaction.
- Conducted regular quality checks on food items to uphold restaurant standards and customer expectations.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Checked food temperature regularly to verify proper cooking and safety.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Increased kitchen productivity by keeping tools organized for easy access when needed.
General Manager
Dunkin Donuts
05.2013 - 03.2014
- Streamlined workflow processes, resulting in improved efficiency across all service areas.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reported issues to higher management with great detail.
Server/ Assistant Manager
IHOP
03.2007 - 09.2011
- Assisted in training new staff on service protocols and customer interaction techniques.
- Coordinated daily operations to ensure efficient workflow during peak hours.
- Managed inventory levels and restocked supplies to maintain operational efficiency.
- Developed schedules to optimize staff coverage and enhance service quality.
- Implemented feedback mechanisms to address customer concerns promptly and effectively.
- Enhanced guest experience by ensuring adherence to IHOP's service standards and policies.
- Provided conflict resolution for dissatisfied customers, maintaining a positive dining atmosphere.
- Oversaw cash handling procedures, ensuring accurate accounting of all transactions during each shift.
- Assisted in training new hires, resulting in a more efficient workforce and reduced turnover.
- Implemented sanitation protocols to maintain a clean and safe environment for both employees and guests.
- Maintained a high level of product knowledge by consistently staying up-to-date on menu offerings and ingredients used in dishes.
- Developed strong rapport with clientele through excellent interpersonal skills, fostering repeat business.
- Enhanced customer satisfaction by ensuring prompt and courteous service from the server team.
- Collaborated with other managers to develop and implement special promotions, boosting restaurant sales.
Line Cook
Shoney's Restaurant
08.2004 - 04.2006
- Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
- Boosted employee morale through positive attitude, willingness to assist others when needed.
- Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
- Grilled meats and seafood to customer specifications.
- Prepared and cooked seafood dishes according to standard recipes and quality guidelines.
- Maintained cleanliness and organization of kitchen workspace and equipment for efficient operations.
- Collaborated with team members to ensure timely service during peak hours.
- Assisted in training new cooks on food preparation techniques and kitchen safety protocols.
Prep Cook/Line Cook
Semolina International Pasta
09.2002 - 08.2004
- Prepared ingredients according to standardized recipes and portion sizes for efficient meal production.
- Maintained cleanliness and organization of kitchen workspace, adhering to safety and sanitation standards.
- Assisted in inventory management by tracking supplies and notifying supervisors of low stock levels.
- Operated kitchen equipment, including slicers, mixers, and ovens, following safety protocols.
- Conducted quality checks on food items to ensure freshness and compliance with company standards.
- Supported menu development by suggesting ingredient modifications based on seasonal availability.
- Trained new staff on food preparation techniques and kitchen safety practices for consistent performance.
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Stocked inventory efficiently, enabling seamless transition between meal services.
- Trained and assisted new kitchen staff members.
- Improved customer satisfaction with timely preparation of ingredients, speeding up overall service time.
- Fostered positive team atmosphere, aiding in training of new kitchen staff.
Fryer/Cashier/Line
KFC/TACOBELL
04.2001 - 08.2002
- Operated fryers in compliance with food safety and health regulations.
- Prepared and cooked menu items efficiently during peak hours.
- Maintained cleanliness and organization of workstations to ensure optimal efficiency.
- Monitored cooking times and temperatures for quality control purposes.
- Assisted team members in training on fryer operation and safety procedures.
- Changed out cooking oil on regular basis and kept fry area clean to avoid grease fires or hazards.
- Enhanced customer satisfaction by consistently preparing high-quality food items according to established recipes and guidelines.
- Reduced food waste through diligent monitoring of inventory levels and proper storage techniques.
- Wrapped, dated and rotated food items to properly store food and maintain freshness.
Education
Bachelor of Science - Bachelor of Science in Business Management
Penn Foster Career School
Scranton, PAAssociate of Arts - Culinary Arts
Sclafani's Cooking School
Metairie, LA08.2002
High School Diploma - General Studies
John Ehret High School
Marrero, LA06.2001
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
Certification
ServSafe Food Protection Manager Certification
Timeline
Package Handler
UPS
10.2022 - 02.2023
Assistant Manager
Sonic
02.2021 - Current
Delivery Contactor
GrubHub
03.2020 - Current
Saute' Cook
LaMadeliene Cafe
05.2017 - 12.2018
General Manager
Pizza Hut
03.2015 - 03.2020
Line Cook
Parrain's Seafood
03.2014 - 04.2017
General Manager
Dunkin Donuts
05.2013 - 03.2014
Server/ Assistant Manager
IHOP
03.2007 - 09.2011
Line Cook
Shoney's Restaurant
08.2004 - 04.2006
Prep Cook/Line Cook
Semolina International Pasta
09.2002 - 08.2004
Fryer/Cashier/Line
KFC/TACOBELL
04.2001 - 08.2002
Bachelor of Science - Bachelor of Science in Business Management
Penn Foster Career School
Associate of Arts - Culinary Arts
Sclafani's Cooking School
High School Diploma - General Studies
John Ehret High School