Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Arcenia Pena

Palo Alto,CA

Summary

Sociable experienced server with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of POS system operations and food safety and sanitation regulations. Skilled server offering expertise Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server

Shiki Bistro
San Carlos, CA
02.2019 - 08.2023
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Took orders from customers accurately and in a timely manner.
  • Prepared drinks according to standard recipes.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Served food and beverages to guest and immediately remedied issues with orders.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

Server

Bento House
Foster City
10.2018 - 07.2020
  • Assisted in training new servers.
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Checked food before serving it to customers.
  • Greeted guests and provided menus.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Ensured that each guest was served courteously, quickly, and efficiently.

Server

Avenida
San Mateo, CA
01.2018 - 12.2018
  • Took orders from customers accurately and in a timely manner.
  • Delivered food orders promptly and courteously.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Provided exceptional service to high volume of daily customers.

Skills

  • Guest Engagement
  • Beverage Preparation
  • Food Delivery
  • Safe Food Handling
  • Food Running
  • Table Bussing
  • Positive and professional
  • Professional Appearance
  • Dining customer service
  • Strong Work Ethic
  • Point of Sale (POS) system operations
  • Order Accuracy
  • Cash Handling
  • Exceptional customer service

Certification

  • Food Handlers Certificate

Timeline

Server

Shiki Bistro
02.2019 - 08.2023

Server

Bento House
10.2018 - 07.2020

Server

Avenida
01.2018 - 12.2018
  • Food Handlers Certificate

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Arcenia Pena