Arceto Clark
Puyallup,WA
Summary
Results-oriented professional with expertise in education, workforce development, and customer service. Demonstrates strong leadership, communication, and team collaboration skills. Skilled in managing complex responsibilities and developing programs that foster positive outcomes. Excels in relationship management, problem-solving, and coordinating processes to drive individual success.
Overview
14
14
years of professional experience
Work History
Operations Support
CHS Northwest
Sumner, Washington
05.2026 - Current
- Answered inbound customer calls for propane service and account support.
- Scheduled propane deliveries and coordinated routing with dispatch teams.
- Processed customer orders, payments, and billing inquiries in system records.
- Reviewed account balances for accuracy, resolving discrepancies to maintain customer trust.
- Resolve outstanding account transactions for customers
- Updated account information and service notes for CHS Northwest customers.
- Logged customer requests and followed up on open service issues.
- Maintained accurate customer files and service documentation for Cennex records.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Adjusted bills and processed refunds to address service or billing complaints, enhancing customer satisfaction.
- Performed invoicing tasks to ensure timely billing for services rendered.
- Handled customer escalations by addressing complex issues, providing effective solutions for improved service experience.
Experienced Customer Service Rep
Cennex (CHS Northwest Propane)
Sumner, WA
01.2025 - Current
- Customer account management
- Handled high volume inbound and outbound calls to ensure customer satisfaction
- Manage customer account information/ collected payments
- Provided customer service with issue resolution, demonstrating empathy and professionalism
- Processed customer payments efficiently
- Managed billing processes for customer accounts
- Achieved promotion to new position within 8 months, reflecting dedication and performance
- Dispatcher for deliveries
- Guided new customers through onboarding procedures
- Member of the New Customer Awareness Team
Employment Counselor
Sound Outreach (Hybrid)
Tacoma, WA
01.2022 - 01.2025
- Facilitated resume writing, cover letter development, and income assistance support for clients to enhance job readiness.
- Performed data entry tasks by accurately inputting client information into the database.
- Collaborated with community partners to build relationships and expand outreach to new clients.
- Resource Navigation and income assistance support
- Coached individuals to identify and pursue tailored employment opportunities, improving job placement outcomes.
- Made outbound calls to clients to follow up and communicate with customers
- Represented the organization at community outreach events.
- Assisted clients with resource navigation by providing information on available services and support options. and income assistance support
- Handled onboarding for new clients
- Maintained and updated accurate client documentation.
- Scheduled meetings for clients and co workers
- Handled front desk duties, answering inbound calls from clients in a professional manner.
- Arranged and scheduled meetings to facilitate communication between clients and staff. for clients and co-workers
Special Education Teacher (K-5)
Centennial Elementary School
Graham, WA
01.2018 - 01.2020
- Developed and implemented Individualized Education Plans (IEPs) for 75 students, addressing diverse learning needs.
- Coordinated classroom operations and supervised three classroom assistants to ensure effective student support.
- Executed data entry to maintain organized information systems.
- Participated on the Fire and Safety Leadership Team and contributed to staff hiring decisions.
- Contributed to Fire and Safety Leadership Team and participated in staff hiring decisions to enhance school safety and team composition.
- Contributed to the hiring committee.
Special Education Teacher (Self-Contained Classroom)
Stockbridge High School
Stockbridge, GA
01.2016 - 01.2018
- Led a classroom for non-verbal students with autism, focusing on individualized instruction.
- Implemented daily curriculum in Math, Reading, Science, and Life Skills to support student learning and engagement.
- Fostered academic and behavioral success through tailored guidance and ongoing support for students.
- Honored as Staff Member of the Month due to exceptional performance in January 2018.
Personal Trainer / Fitness Instructor
Relentless Effort Sports Training
Fayetteville, GA
01.2016 - 01.2018
- Operated and managed business
- Developed personalized exercise and nutrition plans to help clients achieve health goals.
- Conducted fitness classes and delivered individualized training sessions to enhance client engagement.
- Advised on injury prevention and recovery strategies to support client wellbeing.
- Maintained safety protocols and supported client progress.
- Engaged customers through direct sales interactions
Customer Service Representative
YouFit Health Club
Riverdale, GA
01.2015 - 01.2016
- Delivered high-quality service to members and guests, enhancing customer satisfaction.
- Handled data entry, account updates, and front desk responsibilities to ensure smooth operations.
- Handled incoming and outgoing calls to address inquiries and provide support
Freight Handler
Pinnacle Logistics
McDonough, GA
01.2015 - 01.2016
- Processed customer orders by picking and packing items accurately and efficiently
- Loaded and unloaded goods from delivery trucks to ensure timely inventory replenishment.ed goods from trucks
- Assisted truck drivers in safely maneuvering into loading docks to facilitate smooth loading and unloading
- Ensured proper labeling on packages
- Handled customer orders, picking and packing
Professional Athlete Seattle Seahawks
National Football League (NFL)
Renton, WA
01.2013 - 01.2014
- Contributed to the Super Bowl XLVIII Championship team.
- Enhanced team performance by scouting opponents and mentoring rookies.
- Engaged in community service and facilitated team-building initiatives.
- Signed contract with Cleveland Browns in 2013.
Education
Bachelor of Arts and Science - Education & Psychology
Mississippi State University
Starkville, MSSkills
- Microsoft Office, Leadership & Team Management, Time Management & Organization, Fast typing, Special Education & Lesson Planning, Career Counseling & Client Support, Communication & Interpersonal Skills, Problem Solving & Adaptability, Computer Literacy & Data Entry, Active Listening & Conflict Resolution
- Closing tickets
- Follow-up procedures
- Multitasking expertise
- Microsoft Office
- Salesforce
- Microsoft Teams
- Energyforce
- Agris
- Power BI
- Computer Literacy & Data Entry
- Time Management & Organization
- Leadership & Team Management
- Communication & Interpersonal Skills
- Active Listening & Conflict Resolution
- Salesforce, Microsoft Office, Microsoft Teams, Energyforce, Agris, Power BI
Timeline
Operations Support
CHS Northwest
05.2026 - Current
Experienced Customer Service Rep
Cennex (CHS Northwest Propane)
01.2025 - Current
Employment Counselor
Sound Outreach (Hybrid)
01.2022 - 01.2025
Special Education Teacher (K-5)
Centennial Elementary School
01.2018 - 01.2020
Special Education Teacher (Self-Contained Classroom)
Stockbridge High School
01.2016 - 01.2018
Personal Trainer / Fitness Instructor
Relentless Effort Sports Training
01.2016 - 01.2018
Customer Service Representative
YouFit Health Club
01.2015 - 01.2016
Freight Handler
Pinnacle Logistics
01.2015 - 01.2016
Professional Athlete Seattle Seahawks
National Football League (NFL)
01.2013 - 01.2014
Bachelor of Arts and Science - Education & Psychology
Mississippi State University