Archana Dembla
Alpharetta,GA
Summary
Organized Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude. Experienced Teller bringing extensive financial and customer service knowledge from fast-paced bank settings. Consistently recognized for "service with a smile" mentality.
Overview
13
13
years of professional experience
Work History
Teller
Fremont Bank
03.2019 - 06.2019
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Assisted with training of new tellers on policies and procedures.
- Maintained accurate records of customer transactions in line with bank procedures.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
Manager
Bank Of America
07.2008 - 08.2011
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed and motivated employees to be productive and engaged in work.
- Developed detailed plans based on broad guidance and direction.
- Managed senior-level personnel working in marketing and sales capacities.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Accomplished multiple tasks within established timeframes.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
Personal Banker
Bank Of America
02.2007 - 06.2008
- Helped customers expand their portfolios and use more in the banking products.
- Verified customer identity and reviewed documentation for accuracy.
- Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
Sales and Service Specialist
Bank Of America
11.2006 - 02.2007
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Maintained accurate records of customer transactions in line with bank procedures.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Education
Bachelor of Arts -
State of California, Hayward
Skills
- Friendly
- Financial Advising
- Financial Statements
- Banking
- Signature Verification
- New Account Setup
- Savvy relationship-builder
- Exceptional customer service
- Fraud Detection Proficiency
- Cash Drawer Reconciliation
Timeline
Teller
Fremont Bank
03.2019 - 06.2019
Manager
Bank Of America
07.2008 - 08.2011
Personal Banker
Bank Of America
02.2007 - 06.2008
Sales and Service Specialist
Bank Of America
11.2006 - 02.2007
Bachelor of Arts -
State of California, Hayward