Archana Maras
Danville,CA
Summary
Strategic and results-oriented Project Manager with over 7 years of experience leading cross-functional, onshore, and offshore teams to deliver high-impact service delivery and technology solutions. Proven track record of driving operational efficiency, optimizing service performance, and enhancing customer satisfaction across enterprise environments. Spearheaded process automation initiatives that reduced delivery time by 30% and improved SLA compliance by 25%. Recognized for building trusted advisor relationships with stakeholders and implementing scalable solutions that support long-term business growth. Proficient in Jira, Salesforce, SQL, Tableau, MS Project, and Visio.
Overview
21
21
years of professional experience
Work History
Associate Project Manager
Proofpoint Inc
04.2022 - 04.2025
- Managed end-to-end planning and execution of post-sales and pre-sales cybersecurity deployments across cross-functional teams.
- Led cross-functional initiatives that improved on-time delivery by 35% and enhanced customer implementation success.
- Streamlined project planning and resource allocation, reducing support tickets by 20% and accelerating deployment timelines from 7 to 4 days.
- Designed and maintained dashboards in Jira and Tableau for revenue forecasting, KPI tracking, and enhanced project visibility.
- Oversaw post-sales operations for 100% of the company’s software service business, improving customer satisfaction and service performance by 20%.
- Managed resource allocation and project budgets to ensure cost-effective, timely delivery across multiple client engagements.
Program Coordinator
Minerva Networks
11.2018 - 04.2022
- Spearheaded process improvements that accelerated project deployment timelines by 43%, reducing rollout from 7 to 4 days and enhancing operational efficiency.
- Oversaw post-sales delivery for 15+ client accounts, increasing service performance and customer satisfaction by 20% through proactive stakeholder engagement and quality assurance.
- Strategically developed an annual event calendar that cut trade show expenses by 20%, optimizing resource allocation and boosting brand visibility.
- Delivered over 40 fully branded application interfaces by coordinating seamless integration testing and cross-functional collaboration with product and engineering teams.
- Designed and maintained Jira and Tableau dashboards for revenue forecasting and KPI tracking, enabling data-driven decision-making and contributing to 70% of the overall company revenue.
Sales Operations Assistant
Isola Asia Pacific Hong Kong Ltd.
05.2010 - 12.2010
- Generated and analyzed sales commission, revenue, and forecast reports for South Asia, directly influencing 25% of total company revenue and supporting data-driven decision-making.
- Strengthened customer retention and revenue growth by managing post-sales relationships and negotiating non-standard discounts tailored to complex client needs.
- Partnered with regional sales leaders in a chief-of-staff role, delivering strategic insights that streamlined operations and enhanced sales performance.
- Identified process inefficiencies and implemented solutions that improved reporting accuracy and reduced turnaround time on sales forecasts by 30%.
- Played a key role in driving regional sales growth by optimizing sales support functions, aligning operational priorities with corporate revenue goals.
Business Operations
Afila Tech India Pvt Ltd.
04.2007 - 03.2010
- Spearheaded post-sales operations across 100% of software service accounts, ensuring seamless client onboarding, retention, and contract compliance.
- Developed and delivered strategic proposals and quotations for five high-value software service deals, directly contributing to client acquisition and revenue growth.
- Optimized cross-functional collaboration between sales, product, and support teams, enhancing service delivery timelines and client satisfaction by 25%.
- Implemented scalable post-sales processes that reduced operational bottlenecks and improved service deployment efficiency by 30%.
- Leveraged data-driven insights to refine proposal workflows, increasing proposal turnaround speed by 40% and boosting win rates on complex deals.
HR & Admin Operations
Afila Tech India Pvt Ltd.
05.2004 - 04.2007
- Developed Visual Element Plugins (VEPs) for Windows OS using C# and DevExpress, enhancing UI functionality and gaining hands-on experience in software development and user interface design.
- Led the creation of a Surface Map VEP for 3D engine data visualization, achieving 95% accuracy in generating detailed plots for analyzing complex performance parameters like heat and pressure.
- Collaborated with cross-functional teams to refine software features, troubleshoot technical issues, and improve user experience, demonstrating strong problem-solving and teamwork skills.
- Adapted quickly to professional coding environments, mastering software development best practices while contributing to real-world engineering analysis tools.
- Presented technical findings and project updates to stakeholders, enhancing communication skills and reinforcing the ability to translate complex software concepts into actionable insights.
Education
Bachelor of Computer Applications -
Dharwad University
Skills
- MS Project
- Microsoft Office Suite
- Jira
- Visio
- Salesforce
- SQL
- ServiceNow
- Tableau
- Slack
- Microsoft Teams
- Budgeting & Forecasting Tools
- Reporting & Analytics Dashboards
- Gantt Charts
- Work Breakdown Structures (WBS)
- Zoom
- Asana
- Leadership
- Effective Communication
- Conflict Resolution
- Problem-Solving
- Time management
- Client Relationship Management
- Critical thinking
- Adaptability
- Team Collaboration
- Negotiation
- Emotional intelligence
- Strategic Planning
- Decision making
- Organizational Skills
- Stakeholder Engagement
- Presentation skills
- Customer-Centric Mindset
- Accountability and ownership
Soft Competencies
- Leadership
- Effective Communication
- Conflict Resolution
- Problem-Solving
- Time management
- Client Relationship Management
- Critical thinking
- Adaptability
- Team Collaboration
- Negotiation
- Emotional intelligence
- Strategic Planning
- Decision making
- Organizational Skills
- Stakeholder Engagement
- Presentation skills
- Customer-Centric Mindset
- Accountability and ownership
Timeline
Associate Project Manager
Proofpoint Inc
04.2022 - 04.2025
Program Coordinator
Minerva Networks
11.2018 - 04.2022
Sales Operations Assistant
Isola Asia Pacific Hong Kong Ltd.
05.2010 - 12.2010
Business Operations
Afila Tech India Pvt Ltd.
04.2007 - 03.2010
HR & Admin Operations
Afila Tech India Pvt Ltd.
05.2004 - 04.2007
Bachelor of Computer Applications -
Dharwad University
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