Summary
Overview
Work History
Education
Skills
Certification
Internship
Languages
Timeline
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ARCHANA RAVINDRAN

Irving,USA

Summary

Strategic, results-driven IT Cloud Project Manager & Certified Scrum Master with 12+ years of experience delivering complex, high-value digital transformation initiatives across healthcare, finance, and telecom. Adept at leading global cross-functional teams, driving cloud modernization, data & analytics programs, and aligning IT solutions with business goals. Proven expertise in stakeholder engagement, Agile delivery, and managing programs exceeding $10M in budget.

Overview

12
12
years of professional experience
1
1
Certification

Work History

IT Project Manager

Truist Bank
02.2024 - Current
  • Directed $2M+ program to migrate on-prem systems to AWS / Snowflake, improving operational efficiency by 25% and delivering $500k+ in annual savings.
  • Spearheaded the rollout of cloud-based analytics platforms, increasing customer retention by 15% and driving new revenue streams.
  • Implemented enterprise event hub to personalize and improve customer journeys via predictive analytics.
  • Oversaw cross-functional teams (25+) and managed stakeholder communications, risk mitigation, and program KPIs.
  • Delivered continuous Agile improvements using JIRA, driving program cadence and team productivity.
  • Established program scope and goals, documented the program charter, performed risk assessments using Lucid Chart and ServiceNow, and ensured alignment with stakeholder requirements.
  • Managed data integration and ETL pipelines with Talend, ensuring secure and scalable ingestion from on-prem systems to Snowflake with transformations across semantic layers.
  • Partnered with data engineers, architects, and business stakeholders to define program scope and document all project requirements and technical specifications in Confluence.
  • Monitored program progress by identifying and resolving roadblocks and effectively communicating status updates to key stakeholders.
  • Ensured data quality and integrity by implementing robust data validation and testing procedures throughout the migration process.

IT Project Manager

CVS Health Care
03.2022 - 01.2024
  • Directed projects for CVS Health's Pharmacy Benefit Management division, using performance metrics and strategic analysis to improve a division that contributes to 50% of overall revenue.
  • Managed a diverse client portfolio of 31 clients across various CVS business lines, processing approximately 108 million members and 2.3 billion pharmacy claims.
  • Crafted multi-year IT program roadmaps using Microsoft Project to align with organizational strategic goals and drive digital transformation initiatives.
  • Refined case and claims management through automation and Agile-based delivery.
  • Drove KPI tracking and executive reporting to ensure program transparency and risk control.
  • Leveraged a comprehensive understanding of complex healthcare plans to ease effective client communication and ensure program alignment with regulatory standards.
  • Led cross-functional teams across onshore and offshore locations, managing resource allocation, programs timelines, and driving efficient program execution.
  • Enhanced case management processes to boost efficiency and improve client satisfaction through refined process management practices.
  • Executed rigorous system and regression testing using Oracle to ensure high product quality, reduce defects, and improve overall reliability.
  • Streamlined agile workflows with JIRA to track issues, identify bottlenecks, and improve project delivery.
  • Pioneered proactive risk management strategies using Microsoft Project, successfully identifying potential issues and mitigating project delays.
  • Facilitated continuous improvement initiatives in project management methodologies, driving process enhancement and effective resource optimization.

IT Project Manager

Verizon Wireless
01.2010 - 10.2013
  • Managed complete SDLC lifecycle for projects including 'FiOS Digital Voice' from requirements to UAT.
  • Enhanced IVR call flows and customer experience through voice analytics and API integrations.
  • Coordinated onshore-offshore teams, budget planning, and deployment for critical business modules.
  • Delivered cross-functional voice solutions integrated via backend Java APIs and messaging platforms.
  • Played a pivotal role in process optimization, quality assurance, and release management.
  • Designed and implemented IVR modules integrating backend systems via Java APIs, improving call flow efficiency and customer experience.
  • Collaborated with cross-functional teams (Product Owners, QA, DevOps) to gather business requirements and translate them into functional design and use case documents.
  • Prepared detailed FRD documentation and contributed to system and integration design using UML.
  • Led unit testing, system integration testing (SIT), and regression testing, reducing post-production defects by 30%.
  • Delivered User Acceptance Testing (UAT) support, enabling successful go-lives and client sign-off.
  • Managed and improved data quality through automated reporting and regular client presentations.
  • Participated in call listening and data analysis to propose change requests and improve call deflection metrics.
  • Supported deployments across environments and worked closely with onshore/offshore teams to ensure prompt release cycles.

Software Engineer

Torry Harris Business Solutions
05.2005 - 07.2006
  • Requirement analysis, preparation of use cases and functional specification document.
  • Prepare application design using UML adhering to the requirements.
  • Interacting with the clients every week for requirements, project status & issues.
  • Implementing message processor module using messaging platform.
  • Following stringent QA processes (set through guidelines and checklist) and handling peer reviews, cross team reviews, SQA reviews.
  • Responsible for reviews and signoffs for the project deliverables.
  • Coordinate with development and QA teams for integration & deployment in various environments.
  • Preparing Weekly Status Report (WSR), Monthly Status Report (MSR), Root Cause Analysis Report (RCA).

Education

Masters - Software Engineering

Coimbatore Institute of Technology
01.2005

Skills

Program Leadership: Multi-year roadmap planning, budget management, stakeholder alignment

Agile Delivery: Certified Scrum Master, Agile methodologies, Sprint Planning, Kanban

Data & Cloud Platforms: AWS, Snowflake, Oracle, Talend, Qlik Sense, Power BI, Tableau

Tools & Technologies: JIRA, Rally, Confluence, Trello, ServiceNow, MS Project, Smartsheet, Lucidchart

People Leadership: Led teams of 25 across onshore/offshore; coaching, mentoring, performance optimization

Business Domain: Finance, Telecommunications, Health Care

Certification

  • Certified Scrum Master
  • Certified Professional in Agile Project Management (CPAPM)
  • Lean Six Sigma Green Belt
  • Certified Kaizen Foundation
  • Certified Kaizen Practitioner
  • PMP In Progress

Internship

  • Sundaram Infotech Solutions, Chennai, TN, India, 11/01/04, 05/31/05
  • HCL Technologies - CISCO, Chennai, TN, India, 06/01/03, 11/30/03

Languages

English
Full Professional

Timeline

IT Project Manager

Truist Bank
02.2024 - Current

IT Project Manager

CVS Health Care
03.2022 - 01.2024

IT Project Manager

Verizon Wireless
01.2010 - 10.2013

Software Engineer

Torry Harris Business Solutions
05.2005 - 07.2006

Masters - Software Engineering

Coimbatore Institute of Technology

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ARCHANA RAVINDRAN