Archana Sridhar
Hillsboro,OR
Summary
Technical Product leader with extensive Product and Program Management experience
Experienced professional with proven success in diverse B2B and B2C environments. Strong ability to create and execute ideas, products and services to deliver efficient experiences. Extensive background building and leading teams that meet and exceed goals and projections. Highly adept at guiding assignments from initial planning to final delivery while maintaining budgets and expectations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Product Manager
AWS and Amazon Prime Video
01.2017 - Current
- Lead teams in service and product teams through multiple feature launches and pricing changes
- Develop multiyear strategy and vision for along with growth projections to review with executive leadership
- Produce various BRDs, PRs, and vision/narrative documents
- Collaborate with engineering teams, UX designers, business development and field teams, finance partners, support liaisons and business intelligence engineers to thrive in business performance and goals delivery
- Created data and industry driven focused strategy for 3-5 years
- Delivered features for service adoption and expansion (by 5x in 2.5 years)
- Led technical conversations with CSOs, SecOps executives in large Enterprise customers (B2B)
- Presented at conferences, workshops and delivered webinars (AWS re:Invent and AWS Summits)
- Received US Patent approval (2021)
Senior Technical Product Manager/Agile Product Owner
Puppet, Inc
01.2015 - 01.2017
- Developed and introduced enterprise-ready customer features
- Joined with other product managers to prepare and monitor overall product strategy connecting dependencies between teams and initiatives
- Prioritized customer features focused on affecting internal component development
- Partnered with customer support and sales/marketing groups to discuss existing issues and answer specific questions on features and roadmaps
- Conducted market/user research to devise and confirm feature arcs
- Presented talks at camps/conferences on product features and facilitate design/ ideating sessions with diverse customer base
- Directed open source and enterprise product development
- Delivered keynote at multiple Puppet Camps (Portland, Dallas, San Francisco) and presented at Puppet Conf (2015, 2016)
- Championed cross-functional collaboration for seamless product integration and enhanced user experience.
Senior Technical Product Manager/Agile Product Owner
Norton/ Symantec
01.2012 - 01.2015
- Constructed effective business architecture aiding organizational requirements
- Determined stakeholder needs across different regions
- Guided various division-wide product backlogs with unique and competing priorities, risks, and schedules
- Wrote user stories with extensive acceptance criteria for discussion with development and cross functional stakeholder teams
- Taught new teams about Agile/Scrum methods
- Designed customer support tools including chat, telephony, order management, and customer relationship management
- Designed a global support center tool to optimize support agent experience
- Worked with global stakeholders and leaders across multiple tech teams to develop and launch a tool to be used by support agents
- Received MVP award for Consumer Support Division for contribution in Action, Innovation and Team work in 2012 and 2013.
Product Manager
Symantec
01.2011 - 01.2012
- Applications Operations, Worldwide Support & Customer Experience, Norton/, Built support structure for infrastructure technologies including chat, telephony, SFDC, and LMI
- Established repeatable procedure assisting internal stakeholders while partnering with vendors on field issues
- Oversaw multiple vendors with different protocols, requirements, and engagements
- Serving on Customer Advisory Board providing key ideas on future products and initiatives for specific members
- Earned MVP award for Consumer Support Division for contribution in Action, Innovation and Teamwork in 2011.
Program Manager
Symantec
01.2007 - 01.2011
- Spearheaded support projects including planning, scheduling, risks, budget, and communication
- Collaborated with multiple cross-functional team from various disciplines including internal teams, external partners, and legal across multiple geographic locations
- Created documents and design specifications, produced detailed project roadmap with team and monitored team needs
- Set and oversee procedures for new programs and initiatives
- Guided web deliverables for Partner Services teams, aiding 100+ ISP configurations and requirements
- Liaised with product management team to produce requirements from various stakeholder base and complete support portal website replacing older platforms
Production Support Analyst/Solutions Analyst
Intel Corporation
01.2005 - 01.2007
- Transformed business requirements into solutions matching overall enterprise architecture
- Investigated and resolved field issue and processing of monthly operational tasks for multiple applications
- Contributed to projects launching CRM and BW solutions and ways to combine multiple in-house data warehouses
- Created and delivered complex data prototypes.
Education
MBA - Innovation and Technology focus
Portland State University
Portland05.2003
Bachelor of Science - Electrical and Electronics
National Institute of Engineering
Mysore, India09.1999
Skills
- Strategic Planning/Analysis
- Product/Program Management
- Tech feasibility analysis
- Effective Executive Communication
- Customer/Stakeholder Relations
- Multi-year Vision and Roadmap planning
- Pricing/ P&L projections
- Team Building/Leadership
- Minimum Viable/ Lovable Product proposals
- Buy Vs Build assessments
- Budget Development
- Quality Assurance and Control
- Change and Risk Management
- Regulatory Compliance
- Tools/ Tech skills
- AWS Cloud operations/ Management tools, Cloud Security and Compliance Frameworks, Data analysis using SQL, Tableau, Power BI etc, Requirements gathering and user story management tools, Financial Analysis, MS Productivity tools
Certification
PMI-ACP (Agile Certified Professional), 2013-Present PMP (Project Management Professional), 2012-2017 Certified Scrum Master (CSM) and Certified Scrum Project Owner (CSPO)
Timeline
Senior Product Manager
AWS and Amazon Prime Video
01.2017 - Current
Senior Technical Product Manager/Agile Product Owner
Puppet, Inc
01.2015 - 01.2017
Senior Technical Product Manager/Agile Product Owner
Norton/ Symantec
01.2012 - 01.2015
Product Manager
Symantec
01.2011 - 01.2012
Program Manager
Symantec
01.2007 - 01.2011
Production Support Analyst/Solutions Analyst
Intel Corporation
01.2005 - 01.2007
MBA - Innovation and Technology focus
Portland State University
Bachelor of Science - Electrical and Electronics
National Institute of Engineering
Similar Profiles
James DelaplaneJames Delaplane
Lead Software Engineer at Kinesis Video Streams, AWS, AmazonLead Software Engineer at Kinesis Video Streams, AWS, Amazon
VIGNESH M SVIGNESH M S
Catalog Specialist at Amazon Prime Video & Amazon StudiosCatalog Specialist at Amazon Prime Video & Amazon Studios
Fernando VARGAS ALFAROFernando VARGAS ALFARO
Salesforce Administrator L3 at Amazon Prime VideoSalesforce Administrator L3 at Amazon Prime Video