Archana Sridhar
Hillsboro,USA
Summary
Accomplished technical product leader and innovator, specialized in AI, ML, Cloud, Web, and SaaS product and program management. Delivered results in B2B and B2C products (Cloud Tech, Media, and Retail sectors), achieving a distinguished track record of successful product and service deliveries. Adept in steering the entire product lifecycle—from ideation and development to execution—with a zeal for fostering collaborative efforts to ensure efficient, effective user experiences. Expert in rallying and leading high-caliber teams toward surpassing both operational goals and financial projections, particularly adept at steering large-scale projects from their inception through to fruition. Proficient in budget management and exceeding stakeholder expectations, with a notable ability to innovate and implement features across Software as a Service (SaaS), Platform as a Service (PaaS), and Infrastructure as a Service (IaaS) platforms. Skilled Technical Product Manager with a background in managing and launching software products. Strengths include delivering innovative solutions, driving product strategy, and collaborating cross-functionally to increase efficiency. Notable past achievements include successfully leading teams through entire product life cycles and significantly improving product performance.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Lead Technical Product Manager- Tech with Amazon.com
Amazon Inc
08.2024 - Current
- Led product and tech teams to deliver best in class Selling Partner experience ML and AI based capabilities that support Product Safety and Compliance related artifact collection and remediation to improve compliance posture of Amazon partners across the globe.
- Delivered experience to support critical regulations in EU (EPR, EUDR, GPSR etc) and collaborate with global stakeholders to deliver scalable tech for WW support. Designed capabilities that connect to ML based services to reduce operational load and increase time to compliance.
- Delivered 3Y vision for Selling Partner experience innovation based on customer centric feedback collected through global conferences in the US and China. Collaborated with business and tech stakeholders across the globe to develop user experiences that integrate 3P solutions to enhance and prove the safety capabilities of products sold on Amazon.
Lead Technical Product Manager- Tech with Amazon Prime Video
Amazon Inc
01.2022 - 08.2024
- Improved user engagement by 54% YoY through successful launch of Amazon Prime Video optimization tools.
- Developed Machine Learning models for content optimization, demonstrating significant annual business impact.
- Oversaw creation of marketing and reporting portals for third-party partners to ensure capability parity.
- Produced detailed Business Requirements Documents and Press Releases articulating project vision effectively.
- Fostered collaboration across engineering, UX design, sales, finance, support, and analytics teams to drive objectives.
- Directed Product team for PV Channels while engaging with Tier 1 Content Providers in various regions.
- Achieved 30% increase in team productivity through effective use of multivariate testing techniques.
Lead Product Manager- Tech with AWS
Amazon Inc
10.2017 - 12.2021
- Served as the Lead Tech Product manager for AWS Config and directed product-tech teams through multi-year roadmap planning, feature rollouts and intricate pricing revisions, Crafted future-looking operational plans and vision, with growth projections for presentation to executive leadership, ensuring alignment with long-term business objectives.
- Actively collaborated with industry pioneers and cloud experts across various sectors by leading presentations at conferences, such as AWS re:Invent, AWS Summits, in-house workshops and webinars.
- Exceeded service adoption and expansion goals, increasing adoption by 5x within two years through strategic feature delivery, customer communication and advocacy.
- Led in-depth technical discussions with Chief Security Officers and SecOps executives from large enterprise customers, strengthening B2B relationships.
- Recognized as an innovative tech leader with the approval of a US Patent in 2021, underscoring commitment to innovation.
Senior Technical Product Manager/Agile Product Owner
Puppet, Inc
Portland, OR
04.2015 - 10.2017
- Designed and launched enterprise-ready features tailored to meet customer needs, while keeping a positive balance between open source and Enterprise products offered by Puppet at the time.
- Conducted thorough market and user research to conceptualize and validate feature trajectories, along with a deep evaluation of competitive offerings and user expectations.
- Led discussions and ideation sessions at external events, such as Puppet camps and conferences, sharing insights on product features and fostering a creative environment among a diverse set of customers.
- Delivered keynote presentations at Puppet Camps in Portland OR, Dallas TX, and San Francisco CA, and took the stage at Puppet Conf in 2015 and 2016, establishing thought leadership in the field.
Senior Technical Product Manager/Agile Product Owner
Norton/ Symantec Inc
Eugene, OR
09.2012 - 04.2015
- Innovated customer support solutions by designing tools for LiveChat, Telephony, order management, and customer relationship management, improving customer service operations by reducing time to resolution by 78% YoY.
- Trained teams on Agile/Scrum methodologies, enhancing operational efficiency and team adaptability to dynamic project requirements.
- Honored with the MVP award for outstanding contributions in Action, Innovation, and Teamwork in both 2012 and 2013, recognizing exceptional performance and dedication.
Product Operations Manager
Symantec Inc
Beaverton, OR
08.2011 - 09.2012
- Managed infrastructure and application operations for Worldwide Support, and Customer Experience at Norton, encompassing technologies such as Chat, Telephony, CRM with SaaS applications like Salesforce (SFDC), LivePerson (Chat) and LogMeIn (LMI), laying the groundwork for seamless customer interactions.
- Managed multiple technology and service vendors, navigating through diverse protocols, requirements, and engagement models to ensure cohesive operational flow.
- Contributed as a pivotal member of the Customer Advisory Board for external companies providing SaaS products, offering critical insights and recommendations for future products and initiatives.
Program Manager
Symantec Inc
Beaverton, OR
02.2007 - 08.2011
- Led the execution of comprehensive support projects, overseeing all aspects from planning and scheduling to risk management, budget allocation, and strategic communication.
- Fostered collaboration with an extensive network of cross-functional teams spanning internal divisions, external partners, and legal departments across various geographic locations, ensuring a unified approach.
Production Support Analyst/Solutions Analyst
Intel Corporation
08.2005 - 02.2007
- Transformed business requirements into solutions matching overall enterprise architecture.
- Investigated and resolved field issue and processing of monthly operational tasks for multiple applications.
- Contributed to projects launching CRM and BW solutions and ways to combine multiple in-house data warehouses.
- Created and delivered complex data prototypes.
Education
MBA - Innovation and Technology focus
Portland State University
Portland, OR05.2003
Bachelor of Science - Electrical and Electronics
National Institute of Engineering
Mysore, India09.1999
Skills
- Product strategy and analysis
- Product vision and portfolio
- Roadmap planning
- Technical feasibility assessment
- Minimum viable product proposals
- Buy vs build evaluation
- Pricing and P&L projections
- Product advocacy
- Customer capability design
- Journey mapping
- Content optimization with ML
- AI/ML model design
- Team leadership in product management
- Regulatory compliance expertise
- AWS cloud operations
- Cloud security management
- Compliance frameworks knowledge
- Data analysis proficiency
- Financial analysis skills
- Microsoft productivity tools proficiency
- Executive communication skills
- Stakeholder relationship management
Certification
- Designing and Building AI Products and Services, MIT Professionals program
- PMI-ACP (Agile Certified Professional), 2013-Present
- PMP (Project Management Professional), 2012-2017
- Certified Scrum Master (CSM)
- Certified Scrum Project Owner (CSPO)
Timeline
Lead Technical Product Manager- Tech with Amazon.com
Amazon Inc
08.2024 - Current
Lead Technical Product Manager- Tech with Amazon Prime Video
Amazon Inc
01.2022 - 08.2024
Lead Product Manager- Tech with AWS
Amazon Inc
10.2017 - 12.2021
Senior Technical Product Manager/Agile Product Owner
Puppet, Inc
04.2015 - 10.2017
Senior Technical Product Manager/Agile Product Owner
Norton/ Symantec Inc
09.2012 - 04.2015
Product Operations Manager
Symantec Inc
08.2011 - 09.2012
Program Manager
Symantec Inc
02.2007 - 08.2011
Production Support Analyst/Solutions Analyst
Intel Corporation
08.2005 - 02.2007
MBA - Innovation and Technology focus
Portland State University
Bachelor of Science - Electrical and Electronics
National Institute of Engineering