Archangel Khaira
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
11
11
years of professional experience
Work History
Server & Cashier
Ashoka Indian Cuisine
01.2014 - 09.2015
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Bussed and reset tables to keep dining room and work areas clean.
Cashier
Cold Stone Creamery
03.2017 - 10.2018
- Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary
- Prepared ice cream dishes and cakes, using standard formulas or following directions
- Prepare bills for food, using cash registers, calculators, or adding machines, and accept payment or make change.
Cashier/Barista, Store Manager
T4
12.2018 - Current
- Served food, boba tea, or desserts to customers in such settings as take-out and dine in
- Cooked food or prepared food items, such as the fried snack items on our menu using standard directions
- Prepared bills for food, using cash registers, calculators, or adding machines, and accept payment or make change
- Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary
- Clean or sanitize work areas, utensils, or equipment
- Describe menu items to customers or suggest products that might appeal to them.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Improved safety procedures to create safe working conditions for workers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Juicer/Cashier
Nekter Juice Bar
09.2019 - 06.2020
- Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning
- Describe menu items to customers or suggest products that might appeal to them
- Prepared or served smoothies, acai bowls, and fresh juices
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Processed payments correctly and promptly.
- Issue receipts, refunds, credits, or change due to customers
- Greet customers entering establishments
- Followed all cleanliness and sanitation procedures.
- Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.
- Clean or sanitize work areas, utensils, or equipment
Dental Front Office Receptionist
Main Dental
Los Altos, CA
12.2023 - Current
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirming appointments in a timely manner.
- Streamlined office operations for improved efficiency by organizing and maintaining dental records, forms, and documents.
- Reduced patient wait times with effective communication between dental staff for prompt treatment coordination.
- Increased revenue by diligently tracking insurance claims, processing payments, and resolving billing issues.
- Provided exceptional customer service through a warm and welcoming demeanor, promptly addressing patient inquiries and concerns.
Education
Degree Economics Candidate -
FOOTHILL COLLEGE
Los Altos, CA06.2023
High School Diploma -
LOS ALTOS HIGH SCHOOL
Los Altos, CA06.2019
Skills
- POS Systems
- Customer Service
- Cash Handling
- Payment Processing
- Product Restocking
- Customer Assistance
- Cleaning and Sanitizing
- Refunds and Exchanges
- Customer Relations
- Staff Training
Certification
- Licensed Food Protection Manager - 3/5/2022 - 3/5/2027
Timeline
Dental Front Office Receptionist
Main Dental
12.2023 - Current
Juicer/Cashier
Nekter Juice Bar
09.2019 - 06.2020
Cashier/Barista, Store Manager
T4
12.2018 - Current
Cashier
Cold Stone Creamery
03.2017 - 10.2018
Server & Cashier
Ashoka Indian Cuisine
01.2014 - 09.2015
Degree Economics Candidate -
FOOTHILL COLLEGE
High School Diploma -
LOS ALTOS HIGH SCHOOL
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