Cally Grimes
Lakeside,AZ
Summary
Driven Shelter Manager with a proven track record at the Humane Society of the White Mountains, enhancing animal welfare and staff performance. Excelled in compassionate communication and shelter operations, boosting adoption rates and employee retention. Skilled in conflict resolution and team training, ensuring high-quality service and efficient facility management. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Shelter Manager
Humane Society of the White Mountains
10.2017 - Current
- Ensure the health and well-being of lost, abused and abandoned pets in our community while calling our shelter home.
- Train new employees
- Cross-train existing employees to maximize team agility and performance.
- Resolve staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Enhance customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Develop a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Establish team priorities, maintained schedules and monitored performance.
- Evaluate employee performance and convey constructive feedback to improve skills.
- Maintain professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruit, interview and hire employees and implement mentoring program to promote positive feedback and engagement.
- Cultivate positive rapport with fellow employees to boost company morale and promote employee retention.
- Lead outreach efforts in order to facilitate adoptions and or alternative placement for pets in our facility.
- Maintain accurate records of each animal that enters or facility.
- Ensure each animal that enters or facility has a full health examination and is properly vaccinated.
Veterinary Assistant
Lidner Animal Hospital
03.2015 - 07.2016
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
- Administered medications to animals in treatment and documented changes in condition.
- Improved client relations through effective communication and education on pet health needs.
- Provided customer support to clients, answering questions and addressing concerns.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
- Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
- Implemented proper sterilization procedures to maintain a sanitary work environment and prevent cross-contamination risks.
Education
La Pine Junior High School
La Pine, ORSkills
- Shelter Operations
- Compassionate communication
- Animal Behavior Assessment
- Donor Relations
- Facility Maintenance
- Adoption Processes
- Fundraising strategies
- Basic First Aid
Timeline
Shelter Manager
Humane Society of the White Mountains
10.2017 - Current
Veterinary Assistant
Lidner Animal Hospital
03.2015 - 07.2016
La Pine Junior High School
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