ARCHELL RICHARDSON
Collingdale,United States
Summary
Dynamic Public Safety Telecom Dispatcher with extensive experience at Main Line Health, excelling in crisis management and team leadership. Proven ability to enhance employee performance through targeted training and effective communication. Proficient in OMNIGO reporting and radio communication, demonstrating strong critical thinking and organizational skills to ensure safety and operational efficiency.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Public Safety Telecom Dispatcher
Main Line Health
Radnor, PA
05.2023 - Current
- Handled escalated concerns and emergencies in the absence of the supervisor as the weekend lead supervisor.
- As the lead supervisor, I identified areas where additional training is required to improve employee performance.
- Coach team members to increase productivity and reduce workplace accidents.
- Delegated tasks to employees and monitored activities and task completion.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Dispatched public safety officers and emergency personnel to calls for service.
- Maintained contact with public safety officers via radio or telephone; monitored their safety and the progress of their assigned tasks.
- Participated in drills designed to test emergency preparedness procedures and documented the results.
- Handling distress calls and linking them to the most appropriate resources.
- Dispatching all panic alarm activities throughout Main Line Health Facilities to Public Safety Officers on duty.
- Monitoring Hugs, Alarms, and Activities throughout Main Line Health Hospitals.
- Completing OMNIGO reports and assigning reports to the responding officer.
- Monitor Main Line Health employees' STRONGLINE panic button.
- Dispatch all emergency or non-emergency calls via radio transmission to all Public Safety Personnel.
- Assign calls to Public Safety Officers on duty.
- Manage high volumes of internal and external calls within Main Line Health System.
- Responded promptly to requests for assistance from law enforcement.
- Created reports documenting daily operations, including incident logs and follow up investigations.
- Worked effectively in team environments to make the workplace more productive.
- Monitored alarms, surveillance systems, cameras, and other security devices for potential threats or suspicious activity.
- Utilized multi-line telephone system to answer inquiries from the public regarding emergencies, non-emergencies, police services.
- Operating paging systems.
- Vetting vendors and contractors entering and exiting Main Line Health facilities.
- Arranged MLH Public Safety Officers on duty into the OMNIGO system.
- Operator emergency or non-emergency overhead pages throughout MLH facilities.
- Submit emergency or non-emergency requests for MLH employees.
- Coordinate with the MLH Maintenance Department regarding the Fire Alarm System.
- Monitor the 3 MLH Fire Alarm System.
- Submit daily service tickets, help desk tickets, to MLH and contract vendors.
Public Safety Officer
Main Line Health Lankenau Medical Center
Wynnewood, PA
12.2021 - 05.2023
- Dispatch all emergency or non-emergency calls via radio transmission to all public safety personnel.
- Using the Victor Camera System to monitor all exit and entrance points within the hospital and the surrounding areas of the hospital.
- Monitored security systems, cameras, and alarms to detect and respond to violations.
- Conducting patrols throughout the Hospital and Medical Office Buildings.
- High critical thinking skills and the ability to handle and resolve recurring challenges.
- Maintaining good communication skills with medical staff.
- Provided direction for day-to-day operations to patient visitors, hospital staff, and vendors.
- Responding to all emergency codes with the hospital.
- Complete incident reports on the Omnigo Software system.
- Managing a high volume of internal and external calls and screening more than 50 calls.
- Ensure that visitors and patients comply with safety rules and regulations at all times.
- Monitoring daily events on the C-Cure 9000 System throughout Lankenau Medical Center.
- Acknowledge alarms and investigate disturbances within that area.
- Monitoring the HUGS alarm system activities in the Mother and Baby Unit, and also the Labor and Delivery Unit.
- Obtaining a daily shift log of keeping records of communication and actions taken.
Site Captain
Allied Universal Security
Philadelphia, PA
09.2010 - 11.2021
- Assisted in ensuring and communicating cover control.
- Supervised and scheduled a team of 13 security guards and supervisors.
- Managed Security Policies, alarm response protocols, and access card guidelines.
- Ensured that guests and staff complied with safety rules and regulations at all times.
- Manage and maintain all security personnel files.
- Provide a safe and secure environment for residents and employees.
- Documented positive performances by security officers.
- Greeting all vendors, visitors, and employees.
- Documenting in all employees', vendors', and visitors'.
- Manage the COVID-19 screening process and security protocols as they pertain to visitation.
- Managed internal and external calls, screening more than 50 calls.
- Organizing all post orders for future audits.
- Hired, trained, and managed a staff of security officers.
- Managed the staff schedule for all shifts to minimize overtime costs.
- Submitting weekly payroll into WINTEAM.
- Conduct biweekly security supervisors' meetings.
- Responsible for scheduling and payroll of security staff.
- Provided direction for day-to-day operation of the security team.
- Oversee the entrance gate and all activities involving the arrival of guests and visitors to the property.
- I briefed the Director of Security daily on facility security and safety-related matters.
- Extensive report writing and supervision of reports written by subordinates.
Security Shift Supervisor
Fairmount Long Term Care
Philadelphia, PA
03.2009 - 09.2010
- Conducted a Wand tour system that resulted in a more efficient way to regulate the property.
- Duties included supervision and training of security personnel in the facility, training, and applying police and fire safety policies.
- Incident report writing.
- Demonstrated and modeled behavior, and participatory leadership.
- Constantly maintained the highest levels of confidentiality and professionalism.
- Gave breaks and oversaw other security guards.
- Monitored and authorized the entrance and departure of employees, visitors, and other persons to guard against theft, and maintained the security of the premises.
- Respond to medical emergencies.
- Prepared daily reports and supervised other security guards.
- Enforced facility rules and regulations.
- Responsible for monitoring the electronic surveillance equipment used on the premises.
- Writes daily log reports, including camera, accident, incident, and theft reports.
US Associate Security Guard
Fairmount Long Term Care
Philadelphia, PA
05.2008 - 03.2009
- Responsible for calling the police or fire departments in cases of emergency, such as a fire or the presence of unauthorized persons.
- Monitored and authorized the entrance and departure of employees, visitors, and other persons to guard against theft, and maintained the security of the premises.
- Monitor and authorize the entrance and departure of vehicles and deliveries.
- Patrolled property, monitoring, and documenting patient activity, and property safety.
- Answered alarms, and investigated disturbances.
- Maintained a logbook of all activities related to security each day, and prepared reports as necessary.
- Patrolled the premises to prevent and detect signs of intrusion, and ensured the security of doors, windows, and gates.
- Monitored and authorized the entrance and departure of employees, visitors, and other persons to guard against theft and maintain the security of the premises.
Education
Delaware County Community College
Delaware county, PA01.2010
Diploma -
Overbrook High School
Philadelphia, PA01.2007
Skills
- Computer Proficiency: Windows
- Microsoft Office
- Outlook
- WINTEAM
- Victor Camera System
- C-Cure 9000 Monitoring/Administration System
- Excellent critical thinking
- Great customer service
- HUGS system
- Staff training
- Strong communication skills
- Very detail-oriented
- Team building and leadership
- OMNIGO Incident Report
- Attention to detail
- Radio communication
- Organizational skills
Certification
- Management Of Aggressive Behavior (MOAB)
- Active Shooter Preparedness
- Association of Public Safety Communications Officials International (APCO)
- Workplace Violence Mitigation
- MLH Corporate Compliance Education
Timeline
Public Safety Telecom Dispatcher
Main Line Health
05.2023 - Current
Public Safety Officer
Main Line Health Lankenau Medical Center
12.2021 - 05.2023
Site Captain
Allied Universal Security
09.2010 - 11.2021
Security Shift Supervisor
Fairmount Long Term Care
03.2009 - 09.2010
US Associate Security Guard
Fairmount Long Term Care
05.2008 - 03.2009
Delaware County Community College
Diploma -
Overbrook High School
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