Archer craig
Maricopa,AZ
Summary
Dynamic and results-oriented professional with extensive experience in design and marketing, notably at JAISEAN MARKETING & ENT. LLC. Excelled in client satisfaction and creative problem-solving, boosting customer base by 20%. Skilled in computer applications and teamwork, adept at transforming challenges into innovative solutions and fostering significant client relationships.
Overview
21
21
years of professional experience
Work History
Freelance Designer
JAISEAN MARKETING & ENT. LLC
Phoenix, AZ
02.2009 - Current
- Design projects in print, including logos, identities, magazine ads, posters, etc
- Maintain a book of 15 customers, as well gain new customers
- On-Site Marketing Consultation; evaluated customer needs, design desired product, provide printing product which fits customer’s needs
Account Strategist
TTEC
Tempe, AZ
04.2022 - 06.2022
- Conducted market research to understand customer preferences and trends.
- Managed budget allocation across multiple channels to maximize efficiency.
- Provided strategic guidance on email marketing initiatives and landing page design.
Customer Success Manager
Keap
Chandler, AZ
10.2021 - 11.2021
- Provided customer onboarding and training to ensure successful product adoption.
- Identified areas where current products are not meeting expectations or could be improved upon.
- Provided guidance on how customers can maximize the value they receive from products and services.
- Worked closely with marketing team to create content that educates customers about our services.
Intern & Sales
San Tan Screen Printing
Gilbert, AZ
04.2018 - 04.2019
- Assisted in the setup of screen printing presses for various projects.
- Cleaned screens with solvents and power washers to ensure quality prints.
- Applied adhesives to prevent ink from seeping around edges of print area.
- Operated flash dryers to cure inks after each color application.
- Recorded details of each job including quantity produced, material used.
Office Manager & Supervised Visit
Mary's Mission Developmental Center
Tempe, Arizona
08.2015 - 08.2017
- Assign and monitor clerical, administrative and secretarial responsibilities and tasks among office Staff
- Allocate available resources to enable successful task performance
- Co-ordinate office staff activities to ensure maximum efficiency
Youth Care Worker
Maricopa Youth Recreation Center
MARICOPA, AZ
06.2013 - 02.2014
- Develop positive rapport with youth while serving as a role model to create a safe and caring environment
- Provide Media courses and curriculum in a subject area approved by the program director s which introduces youth to creative ways to express themselves
- Conduct intake services to include but not limited to: completing necessary paperwork, providing youth with an overview of the program services
CAR SALES
JD By rider
CHANDLER, AZ
06.2012 - 10.2012
- Work with customers to understand and assess their personal needs
- Explain our great program and the value we provide to prospective customers
- Provide world-class customer service – in our company the customer is king!
Account Manager
DHL
TEMPE, AZ
08.2006 - 08.2009
- Sell DHL Express domestic and international services
- Prospect and acquire new business using strong communication, active listening and innovative negotiation techniques
- Selected shipping solutions based upon the customer's needs using a consultative sales approach
- Follow up with customers regarding issues to ensure product satisfaction using problem solving and effective customer service skills
- Retain and develop existing business while maintaining a good business customer relationship
Vendor Return | Quality Assurance
Robb & Stucky
TEMPE, AZ
08.2003 - 08.2006
- Responsible for contacting Representatives of Furniture vendors, conducting a visual presentation, and fill out all documents to receive credit for defective furniture
- Member of Safety Council; responsible for reporting hazardous situation and monthly reports
- Create spreadsheets and programs for meeting goals within the warehouse
Education
Graphic Design
Valencia Community College
Orlando, FL, United States05.2003
Graphic Design
Milwaukee Institute of Art & Design
Milwaukee, WI, United States01.2000
High School Diploma -
Rich East High School
Park Forest, United States12.1998
Skills
- Teamwork skills
- Supplier Relationship Building
- Creative Problem-Solving Skills
- Proficient in Computer Applications
- Client satisfaction
- Inventory Management
- Marketing assistance
- Creative Resource Management
Additionalskillset
- Arizona Figure Print card and Food Handler card
- Knowledgeable of Microsoft Suite, Adobe Photoshop, Dealer Socket (car sales), etc.
Timeline
Account Strategist
TTEC
04.2022 - 06.2022
Customer Success Manager
Keap
10.2021 - 11.2021
Intern & Sales
San Tan Screen Printing
04.2018 - 04.2019
Office Manager & Supervised Visit
Mary's Mission Developmental Center
08.2015 - 08.2017
Youth Care Worker
Maricopa Youth Recreation Center
06.2013 - 02.2014
CAR SALES
JD By rider
06.2012 - 10.2012
Freelance Designer
JAISEAN MARKETING & ENT. LLC
02.2009 - Current
Account Manager
DHL
08.2006 - 08.2009
Vendor Return | Quality Assurance
Robb & Stucky
08.2003 - 08.2006
Graphic Design
Valencia Community College
Graphic Design
Milwaukee Institute of Art & Design
High School Diploma -
Rich East High School