Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Archibald Pinder

Apopka

Summary

Diligent Equipment Technician with background in managing team, resolving conflicts, and ensuring operational efficiency. Proven ability to streamline processes and improve staff productivity. Demonstrated leadership and communication skills in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Shift Manager

Aldi USA
08.2022 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
  • Created and implemented strategies for improving operational efficiency and accuracy.
  • Utilized Microsoft office for day to day operation tasks such as price tag creation, product presentation spreadsheets, inventory control, etc.

Store Front Staff Member

The Fresh Market
03.2022 - 08.2022
  • Operated cash registers, accepting payment and making change.
  • Maintained cleanliness of store by sweeping, dusting and removing trash.
  • Assisted with inventory control, monitoring stock levels, and placing orders as needed for optimal product availability.
  • Trained new employees on company policies, procedures and best practices for consistent performance across the team.
  • Managed store opening/closing procedures efficiently to minimize downtime and maintain security standards.
  • Maintained visual appeal of storefront by regularly cleaning windows, arranging merchandise, and updating signage.
  • Increased repeat business through friendly interactions, attentive service, and remembering customer preferences.
  • Helped set up displays and arranged merchandise to promote sales.
  • Ensured timely restocking of shelves for easy access to products during peak shopping hours.
  • Demonstrated adaptability by cross-training in various departments within the store to better support team goals.

Front Store Clerk

CVS Pharmacy
03.2020 - 03.2021
  • Conducted regular audits of inventory levels to maintain accuracy in stock counts, reducing discrepancies during end-of-month reconciliations.
  • Improved efficiency in restocking shelves by coordinating closely with backroom staff on product availability and delivery schedules.
  • Processed returns and exchanges smoothly, adhering to company policies while keeping customer satisfaction as the top priority.
  • Assisted in training new hires on store procedures, product knowledge, and customer service standards, fostering a collaborative work environment for all team members.
  • Handled cash register transactions efficiently, ensuring accurate payment processing and proper cash handling procedures.
  • Received positive feedback from customers for consistently delivering outstanding service and maintaining a friendly demeanor under pressure.
  • Maintained a clean and orderly store environment by performing routine cleaning tasks and addressing spills or hazards promptly.
  • Streamlined inventory management by regularly updating and organizing stock on shelves.
  • Supported loss prevention efforts by diligently monitoring suspicious activity and reporting concerns to management promptly.
  • Operated POS systems to accurately process customer purchases.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.

Education

Associate of Arts -

Broward College
Fort Lauderdale, FL
12-2021

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Documentation and reporting
  • Inventory controls
  • Operations management
  • Equipment troubleshooting
  • Computer skills

Accomplishments

  • Achieved title of "top ranked store in curbside" by fulfilling online orders with accuracy and efficiency.

Languages

English
Native or Bilingual

Timeline

Shift Manager

Aldi USA
08.2022 - Current

Store Front Staff Member

The Fresh Market
03.2022 - 08.2022

Front Store Clerk

CVS Pharmacy
03.2020 - 03.2021

Associate of Arts -

Broward College

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Archibald Pinder