Archie Joyce
Richmond,VA
Summary
Hardworking professional with impressive skills in landscaping, retail, and team member. Committed to worksite safety and client satisfaction. Well-versed in operating equipment to plant, trim, and protect customer greenery and produce attractive, long-lasting displays. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity.
Overview
2
2
years of professional experience
Work History
Restaurant Team Member
Chik-Fil-A
09.2023 - 12.2023
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Cultivated warm relationships with regular customers.
- Operated register to process payments and collect cash payments for order totals.
- Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
- Improved overall efficiency by quickly learning new menu items and adapting to changes in daily specials or promotions.
- Contributed to the restaurant''s reputation for excellent food quality by adhering to strict food safety guidelines during preparation processes.
- Supported management by assisting with inventory control measures, reducing waste costs over time.
- Facilitated smooth handoffs between shifts by communicating pertinent information regarding outstanding tasks or issues requiring immediate attention from incoming team members or managers.
Crew Member
Boyd Landscaping, LLC
05.2023 - 08.2023
- Developed expertise in operating various landscaping tools such as mowers, trimmers, blowers efficiently ensuring the safety of self and others.
- Adapted quickly to changing weather conditions while maintaining productivity levels in challenging environments.
- Contributed to team efficiency through clear communication and collaboration on assigned tasks.
- Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
- Maintained client satisfaction by providing timely and professional landscape maintenance services.
- Maintained routine landscaping schedules to boost lawn health.
- Preserved property value through regular upkeep of grounds and outdoor spaces.
- Ensured client satisfaction through open communication addressing questions or concerns regarding project progress or results.
- Supported company''s reputation for excellence with high-quality workmanship on all projects, resulting in repeat business and referrals.
- Demonstrated strong work ethic with consistent punctuality, attention to detail, and commitment to task completion on time or ahead of schedule.
- Promoted safety by utilizing personal protective equipment and following established guidelines during all tasks.
- Maximized equipment lifespan through proper care, storage, and routine maintenance checks before use.
- Educated clients on proper care and maintenance of landscaping projects.
- Developed resilience and adaptability, overcoming obstacles and rejection during door-to-door interactions.
- Maintained detailed records of all customer interactions, ensuring seamless handoff of information to appropriate departments for further action or follow-up as needed.
- Utilized persuasive techniques to secure appointments for in-home consultations and demonstrations.
- Generated leads for the sales team through persistent door-to-door canvassing efforts.
Retail Sales Associate
Carter Mountain Orchard
06.2022 - 09.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Demonstrated expertise in various product categories resulting in becoming a go-to resource for customers seeking advice on product selection.
Education
No Degree -
The New Community School
The New Community School, 4211 Hermitage RdSkills
- Strong teamwork
- Cleaning and sanitizing
- Problem-Solving
- Time Management
- Customer Assistance
- Professional Appearance
- Customer Service
- Landscaping skills
- Relationship Building
- Conflict Resolution
Timeline
Restaurant Team Member
Chik-Fil-A
09.2023 - 12.2023
Crew Member
Boyd Landscaping, LLC
05.2023 - 08.2023
Retail Sales Associate
Carter Mountain Orchard
06.2022 - 09.2022
No Degree -
The New Community School