Archie Lee
Washington
Summary
Dynamic professional with extensive experience in contract management and customer support, notably with the United States of America. Excelled in client relationship building and data entry proficiency, achieving significant improvements in customer satisfaction and operational efficiency. Skilled in negotiating and streamlining processes, demonstrating a goal-oriented mindset and a knack for enhancing client services.
Experienced with managing client relationships and addressing customer concerns efficiently. Utilizes effective communication and problem-solving skills to resolve issues promptly. Strong understanding of customer service principles and maintaining high satisfaction levels.
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Contract Officer Representative
United States of AMerica
04.2020 - Current
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Streamlined internal processes for improved efficiency, reducing overall costs for the organization.
- Evaluated customer needs and feedback to drive product and service improvements.
- Gathered, organized and input information into digital database.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Provided valuable input resulting in new opportunities for growth and development.
- Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
- Enhanced company reputation by providing exceptional customer service and support.
- Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Contract Specialist
United States Of America SS
12.2017 - 04.2020
- Negotiated optimal contract terms and conditions to lessen business risk and maximize financial objectives.
- Conducted quality reviews and monitored contract performance.
- Ensured timely fulfillment of contractual requirements by closely monitoring progress and addressing potential issues proactively.
- Maintained digital and paper and contractual files, ensuring compliance with regulatory mandates and company policies.
- Implemented digital signature process, expediting contract execution and reducing paper waste.
- Optimized contract spending and allocation by conducting detailed cost-benefit analyses.
- Reduced time to contract closure by coordinating effectively with legal, finance, and procurement teams.
- Facilitated cross-departmental collaboration to align contract terms with organizational goals and objectives.
- Improved stakeholder satisfaction by ensuring clear communication and timely updates on contract status.
- Reduced legal disputes by meticulously verifying contract compliance and documentation accuracy.
- Negotiated with bidders to achieve fair, reasonable, and positive outcomes.
- Facilitated cost savings analysis by tracking and creating database of phone data usage.
Contracts Specialist
United States Of America
02.2015 - 12.2017
- Collaborated closely with legal counsel to draft, review, and finalize contractual agreements that met both parties'' needs.
- Supported proposal development efforts by providing accurate estimates on costs, timelines, and resources required for project execution.
- Implemented training programs for team members to enhance their understanding of contract management best practices.
- Maintained open lines of communication with stakeholders throughout the contracting process to ensure transparency and alignment on expectations.
- Reduced contract approval times by conducting thorough reviews and promptly addressing any discrepancies or concerns.
- Ensured compliance with all relevant legal and regulatory requirements by staying updated on industry trends and evolving legislation.
- Collaborated with cross-functional teams for efficient contract development, ensuring alignment with company objectives.
- Coordinated efforts across departments during the RFP/RFQ process, ensuring all relevant information was considered during supplier selection.
- Monitored incoming contracts and service agreements for correct pricing and information.
- Tracked contract milestones and updated stakeholders to facilitate project progress.
- Facilitated communication between involved parties to enable timely contract sign-off.
- Negotiated and reviewed contracts to protect customer interests.
- Drafted, reviewed and revised contracts for accuracy and completeness.
- Created solicitation packages and conducted thorough research for each bid.
- Prepared and issued reports on contract performance and compliance.
- Stored and filed contract documents in orderly, organized systems.
- Addressed contract disputes and provided advice and guidance to resolve issues.
- Maintained strict confidentiality of sensitive information while handling sensitive client contracts.
- Enhanced client relationships by providing exceptional support during the contract negotiation process.
Education
Bachelor of Arts - Business Management
University of Houston
Houston, TX08-2013
Skills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
- Client relationship building
- Client services
- Records management
- Performance tracking
- Market research
Certification
- [Name of Certification] [Issuing Organization] [Year Month]
- [Area of certification]
Timeline
Contract Officer Representative
United States of AMerica
04.2020 - Current
Contract Specialist
United States Of America SS
12.2017 - 04.2020
Contracts Specialist
United States Of America
02.2015 - 12.2017
Bachelor of Arts - Business Management
University of Houston
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