Archie recto
Fairfax,VA
Summary
Proven to excel in guest relations and operational efficiency, I leveraged my time management and problem-solving skills at Embassy Suite Hotel by Hilton to enhance guest satisfaction significantly. My adeptness at data entry and a welcoming demeanor have consistently improved service delivery, contributing to a notable increase in returning guests.
Diligent [Desired Position] with hands-on experience in managing front desk operations during night shifts, ensuring seamless guest check-ins and addressing any issues promptly. Demonstrated ability to handle financial transactions accurately and maintain detailed records, contributing to smooth hotel operations. Proven track record in customer service and problem-solving, ensuring guest satisfaction and loyalty.
Overview
22
22
years of professional experience
Work History
Front Desk Night Auditor
Embassy Suite Hotel by Hilton
02.2024 - Current
- Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
- Kept accounts in balance and ran daily reports to verify totals.
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Logged wake-up call requests and set up automatic rings in system.
- Supported daytime staff by preparing necessary reports and documents for seamless shift transitions.
- Performed nightly updates to room charges and rates.
- Communicated effectively with other departments such as housekeeping, maintenance, and food and beverage services to meet guest needs efficiently.
- Assisted in maintaining a clean and welcoming front desk area, enhancing the guest experience.
- Maintained updated knowledge of hotel policies and procedures to provide accurate information to guests at all times.
- Improved guest satisfaction by efficiently handling check-ins and check-outs during overnight shifts.
- Maintained strong relationships with returning guests by providing personalized service and attending to their specific needs during overnight stays.
- Performed regular property walkthroughs during the night shift, addressing any safety hazards or cleanliness concerns.
- Documented accounts and logs throughout shift to keep up with requirements.
- Collaborated with housekeeping and maintenance teams to address guest room issues promptly, ensuring optimal guest experiences.
- Reviewed checklist on daily basis and planned shift accordingly.
- Processed payments securely using the property management system while adhering to strict privacy guidelines.
- Balanced hotel accounts and resolved discrepancies.
- Facilitated prompt issue resolution for guests with concerns or complaints, prioritizing their comfort and satisfaction.
- Organized wake-up call requests diligently, ensuring timely execution for satisfied guests.
- Handled high volume of phone calls professionally, providing excellent customer service to potential and current guests.
- Contributed to a secure hotel environment by monitoring security cameras and reporting suspicious activities.
- Assisted guests with luggage storage needs when necessary, demonstrating commitment to excellent service standards.
- Coordinated with vendors for repair and maintenance of hotel.
Nanny
Karen Baker
02.2016 - Current
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
- Provided nutritious meals and snacks according to dietary restrictions or preferences, ensuring balanced nutrition for growing bodies.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
- Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
- Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
- Played games, worked on puzzles, and read books to young children.
- Built positive and nurturing environments to support child social and emotional growth.
- Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Managed children''s schedules effectively to ensure timely completion of homework, extracurricular activities, and daily routines.
- Engaged with children on age-appropriate level.
- Promoted intellectual development through reading, storytelling, and engaging educational activities.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Supported character-building qualities such as responsibility, respect, empathy, and self-discipline through consistent modeling of behavior expectations.
- Administered basic first-aid and medication in emergency situations.
- Fostered creativity through art projects, music appreciation, and imaginative play designed to stimulate young minds.
- Implemented creative learning strategies tailored to each child''s interests and abilities for enhanced cognitive growth.
- Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.
- Assisted in the development of social skills by arranging playdates with peers in a supervised setting.
- Coordinated transportation arrangements for school pick-ups/drop-offs or appointments while prioritizing safety precautions during transit.
- Monitored children's play activities to verify safety.
- Encouraged children to be understanding and patient with others.
- Supervised children on playground to help develop physical and social skills.
- Regularly traveled with family to help with vacation activities and childcare.
- Identified warning signs of emotional and developmental problems in children.
Receptionist
Clinical Skin Center
02.2008 - 09.2011
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained visitor log for entering and leaving facility for security purposes.
- Streamlined invoice processing to ensure timely payments and financial operations.
Assistant Manager
Crown Plaza Hotel
02.2007 - 10.2007
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
Pre Cert Insurance
Active Health
04.2006 - 09.2006
- Assessed patient for appropriate type and frequency of treatment and developed plan of care based on diagnoses.
- Evaluated respiratory practice, administration of medication and treatment based on patient outcomes.
- Performed diagnostic tests, such as arterial blood gas analyses, to guide treatment decisions and monitor effectiveness.
- Prevented unnecessary invasive procedures through careful assessment of non-invasive ventilation options for select cases.
Assistant Administrator
Renal Care Partners
10.2002 - 04.2006
- Managed purchasing, stocking and organizing inventory.
- Managed daily schedules and appointments for senior staff, ensuring timely attendance and optimal productivity.
- Assisted with employee onboarding process, providing new hires with necessary resources for success in their roles.
- Maintained [Type] office equipment and placed orders for materials in short supply to manage office supply inventory.
- Performed routine clerical tasks by scanning, filing, and copying documents.
- Served as point-of-contact for visitors to the office, projecting a welcoming atmosphere while responding knowledgeably to inquiries regarding the organization''s services or personnel.
- Tracked expenses, processed invoices and completed other related accounting tasks.
- Handled sensitive information discreetly, maintaining confidentiality of personal data and proprietary business documents.
Night Auditor
Candlewood Suites Hotel
02.2004 - 03.2006
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
Education
High School Diploma -
Makati
Philippines05-1994
Skills
- Time Management
- Welcoming guests
- Credit and cash payments
- Customer Assistance
- Data entry expertise
- Teamwork Attitude
- Greeting guests
- Payment Collection
- Patience and Tolerance
- Front Desk Operations
- Resolving issues
- Guest Services
- Posting charges
- Supply Stocking
- Safety and security procedures
- Reservation handling
- Reception Management
- Daily transactions review
- Generating Reports
- Wake-up calls
- Property Management Systems
- Reservations
- Mail and packages
- Registration processing
- Multi-Line Phone Systems
- Charge posting
- Automated telephone systems
- Correspondence Management
- Conference room set up
- Wake-up call setup
- Check-ins and check-outs
- Performing wake-up calls
- Checking guests in and out
- Hospitality services
- Teamwork and Collaboration
- Guest Relations
- Guest Reception
- Problem-solving skills
- Customer Satisfaction
- Computer Skills
- Excellent Communication
- Flexibility
- Detail Oriented
- Cash Handling
- Customer Service Management
- Data Entry
- Office Organization
- Phone and Email Etiquette
- Front Desk Management
- Self Motivation
- Invoicing and Billing
Languages
tagalog
Full Professional
Timeline
Front Desk Night Auditor
Embassy Suite Hotel by Hilton
02.2024 - Current
Nanny
Karen Baker
02.2016 - Current
Receptionist
Clinical Skin Center
02.2008 - 09.2011
Assistant Manager
Crown Plaza Hotel
02.2007 - 10.2007
Pre Cert Insurance
Active Health
04.2006 - 09.2006
Night Auditor
Candlewood Suites Hotel
02.2004 - 03.2006
Assistant Administrator
Renal Care Partners
10.2002 - 04.2006
High School Diploma -
Makati
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