History of improving shop productivity and work efficiency through hands-on management and good decision-making skills. Organized and disciplined with excellent communication, problem-solving and planning abilities.
Hi, I’m
Archie Sorenson
Redding,CA
Summary
Overview
8
years of professional experience
Work History
Redding Lumber Transport
Shop Foreman
03.2020 - Current
Job overview
- Provided training, coaching and support of staff members, resulting in elevated individual performance to boosted service standards.
- Implemented inventory control measures, ensuring proper stock levels were maintained for efficient operations.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Cultivated professional working relationships with peers and supervisors.
- Oversaw loading and unloading of packages in warehouse.
- Coordinated project workflows for departments.
- Fostered a strong team dynamic by promoting trust, open communication, and collaborative problem solving among team members.
- Used hand and power tools, equipment, and instruments accurately.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Ensured high-quality workmanship by closely monitoring team performance and providing constructive feedback.
- Supervised ongoing daily production phases.
- Maintained open lines of communication with upper management regarding shop updates, challenges faced, and potential opportunities for growth or improvement.
- Collaborated with vendors when procuring materials or equipment necessary for successful project completion within budget constraints while adhering to quality standards.
- Addressed customer concerns in a timely manner, upholding the company''s reputation for excellent customer service.
- Oversaw maintenance and repair of shop equipment.
- Directed daily operations of team of 4 technicians and shop professionals.
Redding Lumber Transport
Lube Service Technician
02.2016 - 03.2020
Job overview
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
- Checked fluids, tires, brakes, and other systems as part of [Number]-point inspection.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Prioritized customer satisfaction by addressing concerns and complaints promptly, implementing changes as needed to maintain positive relationships.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Developed strong relationships with customers by addressing their concerns promptly and professionally, earning their trust as a reliable technician.
- Vacuumed interior of vehicles and washed exterior windows to boost customer satisfaction.
- Delivered comprehensive vehicle inspections, identifying any necessary repairs or preventative maintenance needed for optimal performance.
- Established rapport with clients through friendly interactions during check-in/check-out processes while explaining service details comprehensively.
- Read and followed technical documentation to complete accurate repairs.
- Repaired and replaced worn and damaged components.
- Worked alone or in team-based systems to complete up to [Number] oil changes each day.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Reduced wait times for customers by effectively managing workloads and prioritizing tasks in a fast-paced environment.
- Maintained high safety standards by diligently inspecting vehicles for potential issues during service appointments.
Education
Enterprise High SchoolRedding, CA
High School Diploma
06.1981
University Overview
Skills
Supply Chain Management
Tool management
Conflict Resolution
Production Scheduling
Solutions Development
Quality Assurance Controls
Maintenance Planning
Staff Supervision
Workplace Safety
Work Area Inspection
Active Listening
Timeline
Shop Foreman
Redding Lumber Transport
03.2020 - Current
Lube Service Technician
Redding Lumber Transport
02.2016 - 03.2020
Enterprise High School
High School Diploma