Detail-oriented professional with a strong background in program management and direct support. Skilled in interpersonal communication and problem-solving, driving policy enhancements and improving client care. Committed to fostering a collaborative environment to achieve optimal service delivery.
Overview
7
7
years of professional experience
Work History
Program Manager
Tri Cities Residential Services
03.2022 - Current
Managed and supervised administrative and daily program operations, complying with policies and regulations.
Collaborated with interdisciplinary teams to create and review individual service plans for effectiveness.
Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
Direct Support Professional
Tri Cities Residential Services
08.2018 - 03.2022
Provided direct care and support to individuals with developmental disabilities, enhancing daily living skills.
Implemented behavior management strategies to promote positive interactions within community settings.
Facilitated communication between clients, families, and service providers, strengthening support networks and resources available.
Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.